Super friendly staff really made our stay, taki ng time to chat to us and make our stay more pleasant. My husband fancied a hot chocolate and the machine in reception wasn't making any. The lady at the front desk went out of her way to try and find us some in the kitchen, which I thought was very kind. When we went for a swim we didnt realise we needed a pound coin for the lockers, so the lady on the leisure desk leant us some. We had a lovely chat with the man at the leisure desk on returning our coins and at breakfast a young man offered to get us filtered coffee (there was instant available from the buffet machine). On top of that the rooms were clean and comfy, the pool and jacuzzi warm and peaceful and although we had 3 people in our room we didnt have to pay for an extra breakfast for our daughter, which I thought we'd have to pay, making the rate even more purse friendly. An excellent stay all round and I wouldn't hesitate to stay again next time we're in the area.