Ratings based on 123 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wokingham

Great City centre Location

Posted Nov 10, 2014
Pros: The staff, the rooms and the breakfast!
Cons: Not much
Location: Right in the centre of Chester. It was great to be able to leave the car in the car park and explore.
The staff were very helpful and sorted out a room issue for us in minutes. Breakfast was very high standard. The hotel location is excellent and is perfect for exploring Chester.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Co Down

Good hotel in excellent situation

Posted Nov 10, 2014
Pros: Suite so comfortable. Very quiet.
Cons: All overnight bookings include breakfast.
Location: Walk out straight into city centre, close to walls, cathedral etc.
Everything in place for a good nights sleep. Suite clean and comfortable. Good size bathroom with plenty of hot water and good quality soaps.
4 out of 5
Recommended
for Couples
by kwardley

This traveler left a rating score only Posted Sep 30, 2014 on Hotels.com
4 out of 5
Recommended
by Paulfrom Glasgow

Handy for the sights of Chester

Posted Sep 10, 2014 on Hotels.com
Ideal base for sightseeing and shopping in the heart of Chester. Park your car in the Grosvenor Shopping Centre 5 mins walk away.
2 out of 5
by A verified travelerfrom N.

Keine Weiterempfehlung!

Posted Sep 8, 2014
Keine funktionierende Klimaanlage. Während 3 Tagen war ein Zimmerservice bis 15:30 offensichtlich nicht möglich. Aufzug für 2 Pers. ohne Koffer, eine Zumutung! Nichts für Leute mit Platzangst! Meine Meinung: dieses Hotel hat 2 Sterne zuviel!
3 out of 5
Recommended
for Personal Event
by MKfrom Manchester

Cramped

Posted Aug 27, 2014 on Hotels.com
The room was tiny. The bathroom door opened half way before bumping into the bed. We could hear tons of noise from the hallway (people talking, doors slamming, etc.). Convenient location for our needs.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Aug 25, 2014 on Hotels.com
2 out of 5
by A verified travelerfrom Chelmsford

Central hotel for town centre.

Posted Aug 22, 2014
Pros: Its central location.
Cons: More emphasis on the cleaning and a true reflection on the web site of the actual rooms.
Location: Not much to do at night and no nearby facilities for entertainment.
On arrival ,dissappointed with room as it had very small windows that were broken and could not be reached as they were too high, nor was it the room as shown on the web site for room descriptions.The room was not as clean as you would expect for a 4 star hotel.There was also a constant smell of fish in the hotel from the fish bar.Meals very expensive and only one small lift for up to 3 people.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Aug 22, 2014
Excellent stay, would highly recommend! Very clean comfortable rooms, friendly staff, and great food! Perfect location for being in centre of Chester.
5 out of 5
Recommended
by Kim Christensenfrom Gentofte

Brilliant hotel

Posted Aug 15, 2014 on Hotels.com
Cosy, romantic, good location, very cleanand good standard.Just excellent