Ratings based on 4 Verified Reviews
They paid and stayed. We double-checked.
3.2 Room cleanliness
3.0 Service & staff
2.8 Room comfort
3.2 Hotel condition
They paid and stayed.
for Everyoneby John from london
Excellent weekend pit stopPosted Jan 28, 2014
We had two rooms and our dog. An excellent hotel and outstanding breakfast. I would happily use this hotel again. Room rates are low but food a little pricy but excellent quality.
for Everyoneby A verified traveler
Poor communication from Expedia. Feel very angry!Posted Nov 27, 2013
The postcode for the hotel we booked took us to the wrong hotel. The hotel we booked was the Ramada Encore. The postcode took us to the Penta Hotel. Because it was on an industrial park, there was no building number in address, just a park name. So my fiancé and I drove around for over an hour trying to find the Ramada, to which we finally got out and asked the Penta Hotel where it was and they explained that they had changed owners etc. They then couldn't find our details on the system because they now had a different system and the new one hadn't updated our details. So I was made to look stupid in front of everybody in reception. This information should have been sent to me in advance. It is not rocket science. Because of this me and my fiancé had a blazing row which caused the weekend to a complete nightmare. I would like some kind of compensation so would appreciate a response by the end of the week.
for Business Travelersby Working Man from Wolverhampton
Noisy GuestsPosted Nov 27, 2013 on Hotels.com
The Hotel could not find our booking, The other guests were very noisy so not much sleep then it cost me £9 for parking. So all in all not impressed.
for Couplesby major unhappy from caerphilly
booked ramada but got pentahotel by not my mistakePosted Oct 24, 2013 on Hotels.com
reception was a flashy bar where drinks were served! the room was freezing and grubby - gritty feel if bare foot on cheap laminate floor added by stains on linen and 1 thin pillow each with equally thin mattress on equally uncomfortable bed - not ramada quality i had booked 4 months ago - 3 weeks ago pentahotel took over? i was not told of new name or inferior quality and never got what i booked and paid for - what i got was a cheap dreadful hotel more suited for my dog!