Ratings based on 167 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
by A verified travelerfrom England
Strange roomPosted Apr 29, 2015
Pros: The car parking facility was really good, The only members of staff that made the enough to take to you.
Cons: There needs to be tea and coffee facility in the rooms, that a usual requirement and most hotel. The staff need to welcome the guest more.
Location: The River Dee with boat trips and Chester Oaks shopping centre.
I had booked this room as a surprise for my husbands birthday, but the hotel did not live to its expectations. When checking in, it was reasonably pleasant but the reception staff were more about being efficient rather than using pleasantry's. I sat down and the staff member decided she would get someone else to serve me instead, even though the other staff member was accommodating and showed us to our room I felt uncomfortable. Nobody asked me about my stay and when asked if any availability in the restaurant she started by saying yes then was informed they were fully booked. I also checked if the room was including breakfast which she answered simple yes. I then found out when checking out it was only continental and when having breakfast there are no prices on the menu which is confusing. Breakfast was not cooked well also, sloppy scrambled eggs. The room was strange and not flat which was steeping downwards and was disorienting when getting out of bed. This itself was not worth the money spent. Spent the afternoon in the brasserie and the carrot cake was not the best and again the staff just rushed and not pleasant.
for Couplesby A verified travelerfrom cambridge
Good location for getting around chesterPosted Apr 23, 2015
Pros: Friendly staff good service
Cons: Bathroom toiletries and drinks facilities
Location: In the main shopping area but hotel quite . Down by the river nice to go if weather good and architect pub near the racecourse good for food
Excellent staff just a few silly things that you expect with 5 star no drink facilities in room or cosmetic cotton wool buds or pads . Bathroom on the small side and bath with shower curtain not a screen . Bed and pillows comfortable room a good size. Everywhere spotlessly clean and staff friendly. Food was very good . Enjoyable stay
for Everyoneby A verified travelerfrom worthing uk
Excellent location right bang in the City centrePosted Apr 13, 2015
Pros: Very grand feel about the hotel
Cons: Hotter water from the shower.
Location: Excellent location for seeing the city
Reception not as grand as you might expect - dinning room very grand.
for Everyoneby A verified travelerfrom staffordshire
Excellent hotel ,Posted Apr 13, 2015
Pros: Trip advisor
Cons: Nothing was perfect
Location: In the middle of town where there are lovely resturants and shops
for Everyoneby A verified travelerfrom bolton
Top class service from start to finish.Posted Apr 10, 2015
Superb would defo stay again in the very near future
for Couplesby A verified travelerfrom Broughton North Wales
Birthday treatPosted Mar 9, 2015
We booked a room at the Chester Grosvenor to celebrate my wife's 40th birthday. On arrival we were greeted with a warm welcome and shown to our very spacious and luxurious room. Everything was perfect from the huge bed to the marble bathroom. All the staff were very friendly and couldn't do enough for you. We booked a morning cup of tea each ( as no tea/coffee making facilities in the room ) for the costly price of £5 each!! And asked for it at 9am and it arrived at 8.59 so excellent service again. All in all I would highly recommend a stay here, although expensive as a treat it's worth it.
for Everyoneby A verified travelerfrom gb
Gorgeous hotel right in the centre of ChesterPosted Mar 1, 2015
Hotel gorgeous. Food not up to 5 star standard, however it was competitively priced. Poor service in the Restaurant and bar. Breakfast was a little confusing and we were bought the wrong food twice and had one dish forgotten completely.
for Everyoneby A verified traveler
Posted Feb 17, 2015
Very pleasant stay! Highly recommended for a short break with city centres location!
for Everyoneby A verified travelerfrom cheshire
Fantastic location rught in the centre of ChesterPosted Jan 28, 2015
Everything first class, fabulous food couldn't fault anything. My husband and I will definitely be returning
for Business Travelersby A verified travelerfrom Wales
Excellent roomPosted Jan 15, 2015
Pros: Central location-high standard
Cons: Décor/Brassarie looks dated. Needs Swimming Pool
Location: Central-plenty to do
All good other than breakfast pricey. Simon Radley Restarant excellent