Ratings based on 163 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom worthing uk

Excellent location right bang in the City centre

Posted Apr 13, 2015
Pros: Very grand feel about the hotel
Cons: Hotter water from the shower.
Location: Excellent location for seeing the city
Reception not as grand as you might expect - dinning room very grand.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom staffordshire

Excellent hotel ,

Posted Apr 13, 2015
Pros: Trip advisor
Cons: Nothing was perfect
Location: In the middle of town where there are lovely resturants and shops
5 out of 5
Recommended
for Everyone
by A verified travelerfrom bolton

Top class service from start to finish.

Posted Apr 10, 2015
Superb would defo stay again in the very near future
5 out of 5
Recommended
for Couples
by A verified travelerfrom Broughton North Wales

Birthday treat

Posted Mar 9, 2015
We booked a room at the Chester Grosvenor to celebrate my wife's 40th birthday. On arrival we were greeted with a warm welcome and shown to our very spacious and luxurious room. Everything was perfect from the huge bed to the marble bathroom. All the staff were very friendly and couldn't do enough for you. We booked a morning cup of tea each ( as no tea/coffee making facilities in the room ) for the costly price of £5 each!! And asked for it at 9am and it arrived at 8.59 so excellent service again. All in all I would highly recommend a stay here, although expensive as a treat it's worth it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom gb

Gorgeous hotel right in the centre of Chester

Posted Mar 1, 2015
Hotel gorgeous. Food not up to 5 star standard, however it was competitively priced. Poor service in the Restaurant and bar. Breakfast was a little confusing and we were bought the wrong food twice and had one dish forgotten completely.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2015
Very pleasant stay! Highly recommended for a short break with city centres location!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cheshire

Fantastic location rught in the centre of Chester

Posted Jan 28, 2015
Everything first class, fabulous food couldn't fault anything. My husband and I will definitely be returning
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Wales

Excellent room

Posted Jan 15, 2015
Pros: Central location-high standard
Cons: Décor/Brassarie looks dated. Needs Swimming Pool
Location: Central-plenty to do
All good other than breakfast pricey. Simon Radley Restarant excellent
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous all round

Posted Jan 15, 2015
Fabulous hotel, great location. Absolute 5 star in all areas. Room, food and staff 10/10
4 out of 5
Recommended
for Everyone
by A verified travelerfrom wombourne

Good hotel in excellent city centre position

Posted Jan 1, 2015
Pros: Well positioned and a lovely interior.
Cons: Staff need to more precise with waiting times.
Location: City centre position
The hotel was very conveniently positioned in the heart of chester. Room was well equipped and comfortable. We did encounter a couple of delays - requested coffee tray to our room and was told it would be 10/15 minutes after 40 minutes of waiting we decided it was quicker to walk into town to get one! When we asked for the return of our car from valet parking we were told 10 minutes and again this turned into 40 minutes... So be prepared to ask well in advance. Also on checkout we were billed £120 for meals from brasserie that weren't ours!!! Did get this sorted, but check carefully.