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Reviews of The Pied Bull

3 out of 5
The Pied Bull
57 Northgate Street, Chester, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 290 out of 610 reviews" "
Rating 8 - Good. 218 out of 610 reviews" "
Rating 6 - Okay. 70 out of 610 reviews" "
Rating 4 - Poor. 23 out of 610 reviews" "
Rating 2 - Terrible. 9 out of 610 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A bit disappointed after looking at the reviews. The room was very small and cramped. Very basic for the price we paid. The staff were friendly and helpful. Just missing a few frills.
Stayed 1 night in Mar 2024

8/10 Good

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival we were moved to another twin room due to my mobility as we had been allocated a room at the top of the house with no problem.
Stayed 2 nights in Mar 2024

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, loved the history of the building, the staff were amazing and breakfast was superb. The reason that I did drop a star was that the booking on Expedia stated that there would be 2 double beds in the room. I assume this must have been a technical glitch. Not a major problem, but I was a little disappointed in the room. The pictures on the website were somewhat misleading. The room was tiny with absolutely no storage and the soundproofing from the adjacent room was extremely poor. However as we were only there for one night we managed. Had it been longer, then I think I would have been rather upset. We weren’t in the room long, but when we were we were literally falling over each other.
Stayed 1 night in Mar 2024

10/10 Excellent

Zbigniew

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a fantastic place to stay. Right in the heart of Chester above (and adjoining) a brilliant pub. The only thing I'd be aware of are the walls are quite thin (I didn't hear anything from the pub just from other guests). Other than that, an excellent hotel, with great service, and certainly somewhere I'd stay again
Stayed 1 night in Jan 2024

6/10 Okay

Glen

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice old central pub with rooms
Nice old pub in the centre of town. Bar and staff were good, although very rowdy customers into the early hours (3am on Friday!) Evening meal was very good. Room was a little tired and odd things like the sheets weren't wide enough to tuck-in properly, Bathroom was good.
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Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great location, cosy comfortable. Would recommend
Stayed 1 night in Dec 2023

8/10 Good

Toni

Liked: Property conditions & facilities
Disliked: Room comfort
Squeaky bed
Only negative the bed was so creaky.eveytime one of us moved in night it woke the other one up.so very poor nights sleep. Breakfast was lovely
Stayed 1 night in Dec 2023

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mattress not the best
Stayed 1 night in Dec 2023

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

R

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great historical building, staff friendly and provided good service.
Stayed 1 night in Dec 2023

10/10 Excellent

Rich

Stayed 1 night in Nov 2023

6/10 Okay

Gemma

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Davina

Stayed 1 night in Nov 2023

10/10 Excellent

Tracy

Stayed 1 night in Nov 2023

8/10 Good

Lara

Stayed 1 night in Nov 2023

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Staff and service were very good. Evening meal and breakfast very good. Room was clean and tidy. Only down side was I had a front bedroom and so there was a lot of street noise from the pub next door and unfortunately night road works going on so again noisy. Overall lovely old pub.
Stayed 1 night in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Sean

Stayed 1 night in Oct 2023

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Ste

Liked: Cleanliness
Disliked: Staff & service, room comfort
Do not book
Stay was awful from start to finish. Hotel not very helpful with issues raised even before trying to settle down for the night. We expressed concerns with the noise coming from outside the building from the neighbouring pub and the street, we were told we couldn’t be moved as there was nothing else available despite rooms being available on other booking sites. We then had to endure noise until 3:30am in the morning from drunken students, again we were woken up around 4:40am with bins being emptied and again at 5:30 with the council cleaning the streets. Hotel doesn’t have double glazing, walls are paper thin and management are not helpful in the slightest, they also didn’t process a refund as was promised when discussing our problems with Hotel.com and have now withdrawn this offer. My advice would be to ignore the ‘Exceptional’ or 10 out of 10 reviews as weirdly they are scored highly but with no comments to back this up. Please do your self a favour and avoid, you’ll be saving yourself the worst nights sleep you could possibly have.
Stayed 1 night in Sep 2023
Response from Dave Operations Manager on Sep 29, 2023
Dear StephenI am sorry to hear of your experience, an internal investigation will be under taken to see how your complaint was dealt with at the time of your stay, and how we can make improvements going forward. This time of year when students return to the City we do experience elevated external noise pollution, as do other hotels in the City Centre. Being a grade 2 listed building we are limited to what adjustments we can make to our glazing. As these noise issues are out of our control we are working with our local University on student behaviour and near by businesses to better respect hotel guests late at night.

10/10 Excellent

John

Stayed 2 nights in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and value
Great location, friendly team, clean, good value for money. Only downside is noise combined with single glazed windows - but if not joining the fun then a set of ear plugs solves the problem.
Stayed 2 nights in Sep 2023

10/10 Excellent

Shem

Stayed 1 night in Sep 2023

8/10 Good

Jo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Martin

Stayed 1 night in Aug 2023

6/10 Okay

Paul

Stayed 1 night in Aug 2023

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

6/10 Okay

Isn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Decent hotel bar staff not very friendly
Stayed 1 night in Aug 2023

4/10 Poor

Sandi

Traveled with partner
Liked: Staff & service, amenities
Bedding was itchy area was noisey dirty socks under the bed
Stayed 1 night in Jul 2023

8/10 Good

Tony

Stayed 2 nights in Jul 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, welcoming and very convenient for everywhere.
Stayed 1 night in Jul 2023

10/10 Excellent

Darren

Stayed 1 night in Jun 2023

10/10 Excellent

Darren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Class Stay
Top location great staff drink and food
Stayed 1 night in Jun 2023

10/10 Excellent

Conor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The manager was really nice and welcoming, I would stay again!
Stayed 1 night in Jun 2023

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked the family suite, and were pleased to discover two separate sleeping areas with their own doors. This was an excellent situation, as our teenager was concerned about being in the same room as his parents. We loved being able to walk around the shopping area of town, as it’s right outside the front door. My husband and his dad enjoyed the local brews, and the bartender was very helpful with his descriptions of the beers brewed on site. Visitors should be aware that, because this is a historic property, there are uneven surfaces and creaky floors. The ceilings can also be a little low in some areas. (Personally, I think these features actually add a lot of charm to the inn!) We enjoyed our time in Chester and hope to return to the Pied Bull someday!
Stayed 1 night in Jun 2023

10/10 Excellent

Victoria, Gleneden Beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and cappuccinos free in the morning, very good. If you add Breakfast plan
Stayed 1 night in May 2023

8/10 Good

Michael

Stayed 1 night in Apr 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

SUZANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
The hotel is in a good location. They sent us the the post code for the nearest car park. Which was great. The room was spacious with high ceilings. We had a meal in the bar / restaurant which was very nice. A nice stay.
Stayed 1 night in Mar 2023

10/10 Excellent

anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Coby

Stayed 1 night in Feb 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay here
Just a really nice place to stay.... also the location is just amazing... right in the heart of the city.
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
While the hotel is a quaint old inn and the room (4) we had was great, the down side was the constant noise of some type of electric motor through most of the night disturbing sleep and the then noise of roller shutter door directly under our room being oened at 0630 ish and the moveing of bins from presumably the kitchen.
Stayed 3 nights in Feb 2023

6/10 Okay

Patricia

Stayed 1 night in Feb 2023