Ratings based on 168 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Binh from Montreal

Great place with great employees

Posted Apr 5, 2014
Staff was super friendly, greeted us with snacks and water, breakfast was surprisingly great and wifi was perfect. I actually forgot my phone charger in the room when checking out. The hotel manager sent it to my home in Montreal free of charge! Thank you Jayson and Gina for the follow-up and the nice gesture! Now I can charge my phone again!
5 out of 5
Recommended
for Everyone
by declan from Belfast Ireland

Very friendly staff lovely clean hotel and pool

Posted Mar 28, 2014
Very enjoyable stay in this hotel. Only 10 minutes from woodbury commons so great place to relax after a days shopping
3 out of 5
Recommended
for Everyone
by Jackie from UK

Value for money

Posted Mar 24, 2014
Stayed 2 nights while attending a funeral nearby. Hotel was good. Guests noisy on second night but not hotels fault. Bed and pillows very comfortable. Facilities excellent.
4 out of 5
Recommended
for Everyone
by Steve from Kingston

Great spot, quiet and close to Woodburry Commons

Posted Mar 15, 2014
Pros: Room and beds
Cons: Nothing I can think of
Location: Woodburry and 45 minutes from NYC
Room was large and queen beds were great. Stayed here before as it is 10 min from great shopping
3 out of 5
Recommended
for Everyone
by Keith from toronto, ontario

Average hotel close to Woodbury outlet mall

Posted Mar 12, 2014
Quiet, not too crowded. Good value for the price, free breakfast, wifi, swimming pool.
2 out of 5
by Margo from NYC

good only for one night stay

Posted Feb 28, 2014
In swimming pool area was very little amount of towels. Maybe 2-4. Restaurant was closed. Open for breakfast only. And if you going to come after 8am food is gone
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean

Posted Feb 20, 2014
Hot tub not working but pool was nice little cool but not bad
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Feb 12, 2014
Great hotel, close to Woodbury Outlets, nice staff and facilities and clean rooms
1 out of 5
by A verified traveler

Disastrous experience - rude clerk/ pool closed

Posted Jan 28, 2014
Cons: Train the staff to be decent to guests.
I arrived, checked in signed papers with my 10 year old son in tow - we'd planned to spend the night in hotel pool for his birthday. No sooner did I sign and the clerk gave me the key than he added, " The pool is closed." I said - no that was the whole reason for our visit. He could not have been less interested in apologizing for any inconvenience, or helping. He was rude and apathetic. He said, your room is prepaid with Expedia, so you can call Expedia to complain. Finally, I called the main Holiday Inn reservation line, asked for a nearby hotel with a working pool, and she was very helpful in dealing with Expedia to get me transferred to a hotel with a working pool. I guess she realized it's not good advertising to have an unhappy mom with children in the hotel lobby. Never, ever going back to that place. But at a corporate level, the service was very helpful indeed.
3 out of 5
Recommended
for Everyone
by thierry from new york ny

Usually more comfortable

Posted Jan 21, 2014
I have stayed there many times . I love the indoor pool and hot tub . Rooms are always clean t.v. always works beds clean and comfortable . The only issue however this time was the extremely loud heater/ventilation system in our room . Woke us up the first time at 11pm then again at 2am finally just turned it off. Notified the desk in the morning and while they did apologise they seemed less than surprised and offered no compensation for the bad night's sleep