Ratings based on 41 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from IL

Did not clean room

Posted Jul 11, 2014
Cons: We stayed 2 nights. after the first night they forgot to clean the room which was MAJOR annoying.
We stayed 2 nights. after the first night they forgot to clean the room which was MAJOR annoying.
Comment from Hotel Management
Jul 11, 2014 by Brett, Hotel Management
Dear J, I'm sorry for this inconvenience. I'm not sure what happened here but will look into it so future travelers don't experience the same thing. Thanks for letting us know, and thank you for your business!
2 out of 5
by A verified traveler

Posted Jun 12, 2014
We were very disappointed because the room we received was not what we paid for. We had had been promised a room with two queen beds and we received a room with one king sized bed.
Comment from Hotel Management
Jun 16, 2014 by Brett, Hotel Management
Dear traveler, I certainly apologize for the inconvenience you experienced. We do not have any issues assigning room types that guests prefer, however sometimes we are not able to accommodate for any number of reasons. Again, please accept my apologies in this case.
5 out of 5
Recommended
for Everyone
by Jimmy from MI

Great room, great service, pleasant staff.

Posted Mar 17, 2014
Pros: Clean and a pleasant decor.
Cons: Coffee in the room was not up to par with the rest of the place. Did not taste good.
Was here just overnight for a wedding. Staff greeted us quickly and was helpful and pleasant.
Comment from Hotel Management
Mar 23, 2014 by Brett, Hotel Management
Hope you enjoyed yourself at the wedding. We are happy to hear you enjoyed your stay! Thank you.
5 out of 5
Recommended
for Personal Event
by A verified traveler

TV service

Posted Feb 15, 2014 on Hotels.com
TV service was not the greatest
Comment from Hotel Management
May 24, 2014 by Brett, Hotel Management
Thank you for your review. If you have any further feedback you can provide us about what exactly the issue was, we can address it. Thank you for the overall 5 star rating though!!!!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Dec 16, 2013 on Hotels.com
Comment from Hotel Management
May 24, 2014 by Brett, Hotel Management
5 stars, thank you very much!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 17, 2013 on Hotels.com
Comment from Hotel Management
May 24, 2014 by Brett, Hotel Management
Happy to see another 5 star review.
5 out of 5
Recommended
for Everyone
by sharon from gaylord, michigan

Posted Nov 9, 2013
Pros: how comfortable the rooms are
Love staying at this hotel when we come back to this area
Comment from Hotel Management
Mar 23, 2014 by Brett, Hotel Management
Thanks for your review Sharon, we look forward to seeing you again!
5 out of 5
Recommended
for Shopping
by Peggy from Canada

great for shopping in a couple of areas

Posted Oct 29, 2013 on Hotels.com
great room, very spacious. TV clicker didn't work and they were there within minutes to fix it.
Comment from Hotel Management
May 24, 2014 by Brett, Hotel Management
Dear Peggy, Sorry to hear about the issue, however I am very proud of the staff for handling the situation so quickly. Thank you for the 5 star review.
5 out of 5
Recommended
for Personal Event
by jane from traverse city, mi

convenient location, near shopping

Posted Jun 15, 2013 on Hotels.com
Service was excellent! Room and hotel were all very clean and comfortable. Will stay here again on our next trip.
Comment from Hotel Management
May 24, 2014 by Brett, Hotel Management
We truly strive to provide exceptional customer service, happy to see we succeeded, thanks jane!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable

Posted Apr 10, 2013
Pros: quiet
Cons: none that I can think of
Location: Great location, safe, good restaurants near by, great shopping in all directions
clean, comfortable, great and convenient location hoel. If you're looking for a real comfortable, quiet hotel with good heat and or air conditioning that is whisper quiet then consider this hotel.
Comment from Hotel Management
Mar 23, 2014 by Brett, Hotel Management
Thank you for the lovely review. We appreciate it, as well as your business!