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Reviews of Quinto Sole by GuruHotel

3.5 out of 5
Quinto Sole by GuruHotel
Carretera Mahahual-xcalac km 0.350, Mahahual, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 134 out of 376 reviews" "
Rating 8 - Good. 139 out of 376 reviews" "
Rating 6 - Okay. 62 out of 376 reviews" "
Rating 4 - Poor. 22 out of 376 reviews" "
Rating 2 - Terrible. 19 out of 376 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Jonathan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked 2 rooms 2 months in advance. I immediately noticed that I booked 1 night too many, and asked to modify the reservation by 1 night less. They said the room was pre-paid and non-refundable. When I said I made the reservation 3 hours ago and just made a mistake, they hung up on me. In my opinion this is thievery, and an unacceptable procedure. We go to Mahahual every year, and I will never stay there again.
Stayed 3 nights in Nov 2023

8/10 Good

Ashton

Traveled with partner
Liked: Property conditions & facilities
Our stay here was ok. It is what you would expect for the price you pay here. The staff were friendly, but not super helpful. We asked for some drinking glasses as there were none provided in the room, and the staff were uncomfortably reluctant to give us the glasses, suggesting we drink from bottles only. There were no fridges in the rooms, so we instead needed to buy ice down the road to cool our bottles of wine in the sink. The restaurant looked ok, but found it a little bit strange that the only people seems to be using it was the staff themselves eating infront of all the guests, and celebrating what seemed to be a birthday. The rooms were clean, bed was comfortable. All in all an ok stay. Mahahual does have a seaweed problem at certain times of the year, which is unfortunate but can’t be helped.

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service
Well situated, cold air conditioning, lumpy full size bed, friendly staff
Stayed 6 nights in May 2023
Response from L.T- Carlos Escamilla / Manager on Jun 2, 2023
Dear Mr. Carlos:Many thanks for your feedback of our services.Please comeback soon.Best regards.

6/10 Okay

GABRIELA

Traveled with partner
Disliked: Amenities, property conditions & facilities
Ya habíamos visitado este hotel y está muy bonito y limpio. Ahora está sumamente descuidado. Sucio. Los colaboradores flojos solo sentados todo el día a excepción de l chica del bar. No no deja ron papel higiénico en la limpieza. No hay teléfono para liamar a Recepcion o pedir servicio a cuartos. Las pizzas terribles. Carísimo el tema de la bebida y comida y no tienen calidad. Que lastima. No volveremos
Stayed 2 nights in Apr 2023
Response from L.T- Carlos Escamilla / Manager on May 3, 2023
Estimada Sra. Gabriela:Agradecemos su visita a nuestro hotel y lamentamos sui percepción y que se haya llevado una impresión así de nuestros colaboradores, consideramos no es la manera más respetuosa de describirlos.Esperemos nos brinde otra oportunidad en el futuro.

10/10 Excellent

Lorie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right across the ocean! The only thing is the seaweed in front of the hotel. But no one can really control that. It’s beautiful inside
Stayed 1 night in Mar 2023
Response from L.T- Carlos Escamilla / Manager on Mar 11, 2023
Dear Lorie:Many thanks for your feedback.Always we try to celan the seaweed for our guests.See ypou next time.

6/10 Okay

Robert

Stayed 3 nights in Feb 2023
Response from L.T- Carlos Escamilla / Manager on Mar 17, 2023
Estimado huésped:Muchas gracias por su valoración.Vuelva pronto con nosotros.

8/10 Good

Michael P

Stayed 1 night in Dec 2022
Response from L.T- Carlos Escamilla / Manager on Dec 9, 2022
Estimado Michael P:Muchas gracias por su valoración, lo esperamos pronto de vuelta tenga una feliz navidad !!

2/10 Terrible

Josefina

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked the hotel looked but not how the room. The room looked like it had been used and wasn’t ready for new people to stay.
Stayed 1 night in Aug 2022
Response from L.T- Carlos Escamilla / Manager on Aug 22, 2022
Dear Josefina:Thanks for stay with us.All of our rooms have been cleaned before check in of all our guests, additional our blanks and towels are new, we dont know why you mention this.Best regards.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Rigoberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Sep 2021
Response from L.T- Carlos Escamilla / Gerente General on Sep 16, 2021
Estimado Sr Rigoberto, Gracias por su valoración , lo esperamos de vuelta muy pronto.

10/10 Excellent

Mario R

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to relax
Nice service close to ocean free of sea weed
Stayed 1 night in Aug 2021
Response from L.T- Carlos Escamilla / Gerente General on Sep 6, 2021
Dear Mario, Thanks for staying with us in Quinto Sole. Hope you to see you again. Best regards.

2/10 Terrible

Francisco

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trampa para turistas
La playa que les corresponde totalmente abandonada, no hay servicio de restaurante ni de bebidas, el personal cuando un camion de un servicio que ellos usan se descompuso bloqueo la salida de automobiles y nos dejo atrapados el personal no hizo nada por ayudarnos a sacar nuestro auto. NO tiene alberca!! solo son 2 empleador por turno uno de seguridad y el de recepcio que a su vez limpia las habitaciones. el hotel esta todo remendador y sin mantenimiento de la coladera sale olor fetido terrible. y lo peor esque aunque incistes no te dan tu factura aunque hayas pagado ahi!! terrible trampa para TURISTAS!
Stayed 5 nights in Apr 2021
Response from L.T Carlos Escamilla Aznar- Gerente General on May 28, 2021
Estimado Sr. Francisco: Gracias por haberse alojado en Quinto Sole, nos apena muchísimo leer este tipo de comentarios y saber que tuvo una mala experiencia en nuestro establecimiento. Ahora nos encontramos en proceso de remodelación y nueva administración del Hotel, abriremos de nueva cuenta en el Mes de Junio y trabajaremos muy duro para corregir los detalles mencionados por usted, entendemos lo difícil que puede ser elegirnos de nuevo pero ojala nos brinde una nueva oportunidad en el futuro.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from L.T Carlos Escamilla Aznar- General Manager on May 28, 2021
Dear guest: We appreciate you staying with us and we are very sorry to read about the bad qualification you had with us. At this moment our hotel is in the process of remodeling and new administration, we understand how difficult it can be for you to offer us a new opportunity in the future but we hope so. We're at your service.

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in a very poor state. The common areas were filthy and there was no toilet paper or running water when we checked in. The staff had to run out to buy rolls. The sheets were stained and the duvets had no covers over them. The beach was also covered in seaweed (sargasso). We demanded our money back when we saw the condition of the room.
Stayed 2 nights in Apr 2021
Response from L.T Carlos Escamilla Aznar- General Manager on May 28, 2021
Dear guest: We appreciate you staying with us and we are very sorry to read about the bad experience you had with us. At this moment our hotel is in the process of remodeling and new administration, we understand how difficult it can be for you to offer us a new opportunity in the future but we hope so. We're at your service.

8/10 Good

Fernando

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in very bad conditions, they haven’t invested in maintenance in months. There is practically any service, there are three guys operating the whole place including the lobby and cleaning activities, and only two of them are kind. There is no restaurant service anymore, and it looks like a phantom hotel at all times. The Air Conditioning leaked over the bed, and they weren’t able to fix it, we had to put a towel to avoid getting wet. Even though they try to clean the rooms, the cleaning products smell horrible. In general, the cleanliness of the entire place was terrible. The room’s safe box didn’t work. The communal bathrooms in the lobby were dirty and didn’t work. The room’s shower took a long time to heat up and sometimes the water would drain. They didn’t have our room in time. During nights there was always very loud music, and we could here everything from the hall and other rooms. The price is very high for what they offered, it is more like a motel.
Stayed 3 nights in Feb 2021

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
They never did our room, never sent towels and every single morning no water either, not even for the toilet, we had to remind them every single time.
Stayed 2 nights in Feb 2021

8/10 Good

Steffie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice view but lacks maintenance
The balcony view on the sea is beauitful. The rooms are not so clean and the bathroom had an awful smell. The guy at the reception is very kind !
Stayed 1 night in Jan 2021

6/10 Okay

Paul, Dearborn hgts

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower was not good water pressure bad no hot water no frigidaire bed mattress was not good lack of sitting furniture now the good points great location nice views the staff was very helpful they went above what they had to do to try and satisfy our wishes would stay just because of the friendliness of the staff
Stayed 3 nights in Jan 2021

8/10 Good

Rambart

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Perfect spot on the beach
Really comfortable hotel with beach view. You have chairs and everything on the beach only for guests. I really liked it.
Stayed 2 nights in Dec 2020

10/10 Excellent

Daniela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing beach view and location
Great renewed hotel, in front of the beach. Still can't recover from those morning sunrised coming into our window. Super nice service.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Nov 2019

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Service was excellent, Daniel made us feel very welcome he is a great asset to the hotel
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Food, low quality, expensive, meat is differ that the menu.
Stayed 2 nights in Feb 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

8/10 Good

Cheryl

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Ocean View Room
Lovely room with an ocean view, at the end of the Malacon (boardwalk) near the Lighthouse. Comfy bed, black-out curtains, nice AC, TV, and dedicated beach chairs. Could have used a trashcan in the bedroom and a mini-fridge, but overall, a good value for price. They have both king and queens in the rooms, and unless you make a choice beforehand, you are likely to get the smaller bed, as did our friends traveling with us. Although a continental breakfast was included, it was a supreme effort to order it from our likely new waitress. Their other lunch fair was mediocre at best, probably catering to the American crowd...there are many other authentic and tasty restaurants to go to in the area, although the town tends to close around 5 pm, when the cruise ships leave for the day!
Stayed 5 nights in Jan 2019

6/10 Okay

Ruth

Liked: Cleanliness, property conditions & facilities, room comfort
you don't get the room you pay for
The service was good, except we booked a king ocean view room and were told they did not have that room because the management over books those rooms. We got a queen ocean view room. Also the music in the lobby and restaurant was very loud and could be heard in our room very early and late at night. The food was poor and not made with fresh , seemed like frozen food. The service was good in the restaurant very nice.
Stayed 5 nights in Jan 2019

2/10 Terrible

Adriana, Mexico

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
this property changed administration and it's in really poor shape. There is no hot water, courtains are torn, coditions overall really poor. FOod used to be the best in mahahual and it's really bad now
Stayed 5 nights in Dec 2018

6/10 Okay

AD

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The beach is amazing. Top of the best. However the receptionists did not respect the reservation conditions
Stayed 2 nights in Dec 2018

8/10 Good

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
This hotel is difficult to find because the only sign is on the facade. What it lacks is signs, it makes up in location. This is on the quieter end of the town...although you can walk down to the tourist hotel zone in just a few minutes. I loved the beach and the view from our room. ALL of the staff, especially Adriana, were very helpful. I highly recommend this hotel and would definitely stay here if we return to the area.
Stayed 2 nights in Oct 2018

10/10 Excellent

Glenn, Houston, Tx.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifuel Hotel, right on the water front. Staff are very friendly. We will be back...
Stayed 5 nights in Jul 2018

6/10 Okay

Mauricio, Dallas, TX

Liked: Cleanliness, staff & service, room comfort
Best terrace view hotel
Hotel is being remodeled. The hotel restaurant food was good. The hotel has access to the beach but most of the beach was not clean because Of the seaweed / sea plants. Best beach view from terrace and jacuzzi was relaxing.
Stayed 3 nights in Jun 2018

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Loved it. Great place
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

John, Louisiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to beach.
Easy parking on hotel grounds. Quick check in, had booked & paid online. Staff was friendly.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect hotel for our stay friendly staff
wonderful view very nice hotel comfortable and staff very helpful and friendly would come again

10/10 Excellent

J, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little hotel in best location
Great stay at this hotel. Booked an oceanfront junior suite - which was really only a hotel room with balcony - one small chair in room and two on balcony. But hey, it was still fantastic. Staff super helpful, particularly Julio at the front desk. WiFi was quirky in the room, but strong at the beach, which is right across a pedestrian walk from hotel. Beautiful location. Lots to do here. About as far away from Cancun as you can get and still be on a road. We will be back. Soon.

8/10 Good

Kathleen, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Little Hotel
This was a great little beach hotel. The staff was really helpful and friendly and the room was very comfortable. The location is perfect and the hotel restaurant is very good.

8/10 Good

Giles, Pembroke Pines

Liked: Cleanliness, staff & service
Pleasant Hotel in a sleepy place
There really isn't much in Mahahual and has only grown a little bit because cruise ships have now started to dock here. The town's facilities and hotels are limited, but this hotel was pleasant. It overlooks the sea and is towards the end of boardwalk that stretches the length of the town. The hotel has a small restaurant where I ate dinner that was reasonably priced and the meal tasted good. I also had breakfast there, which again was good and the waitress staff were very attentive and accommodating. Given that I was on business, the fact that there was a half decent Wi-Fi connection was also a plus.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
No hot water
The water from the shower had a strong sulphur smell and it was cold. Location was ok but would get noisy when the cruise ships arrived. Pretty expensive for what you get

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
BEST HOTEL IN AREA.
Very nice staff. comfortable beds a bonus for mexico. nice location at start of boardwalk. only negative are the stairs when one has to take luggage. but best hotel in mahahual

8/10 Good

Fred, Lindenhurst, IL.

Liked: Cleanliness, staff & service, room comfort
4 star over all very nice
Very nice stay only issue is only the hotel managers spoke English so communications were very difficult when try to order food or ask questions. Over all we found the hotel to be a nice place to stay while in Costa Maya Mexico and will most likely stay there again on our next return trip.

10/10 Excellent

Alain G.

Liked: Cleanliness, staff & service, room comfort
Awesome experience
All the staff from the hotel were really nice, the bar has good prices. I think the water from the jacuzzi on the top floor should be hot, The bar infront of the jacuzzi should be working and i didnt like they charge 15 extra just for taking the drinks up stairs.

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
Great service magical town!

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
home! magical town
Came to town only for 1 day and fall in love! The town is magical and staying at this hotel made it amazing even more! The manager herself helped us with attractions and service overall was very good. One of our rooms (we came for 1 night and stayed 3 so we moved to bigger one) was with a bad smell from bathroom but in spite of it - the best hotel in town

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not really a 3 star hotel
It all started with a very small room with a little tiny bathroom (the shower specifically) it continued with the AC that did not work and ended up with a "queen bed" that was only two single beds unevenly put together, therefore, we spent a terrible night. I asked for another room and we were changed to one right in front of the restaurant where the music was very loud, besides it was hard to get there at night as the light bulbs in the room did not work. The overall service is not very friendly, and the staff is not courteous they would benefit from a hospitality training. I definitely would not recommend this hotel.

8/10 Good

Josie, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is one of the best in town, the room clean and beds comfortable, ocean front is good the price. Nice town and nice people.

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alejandro, Colima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Really nice hotel, simple, clean, with nice details and a very nice staff. It has a great view of the sea and a very nice beach area for guests.