Outdoor pool, sun loungers
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Reviews of BP Chiang Mai City Hotel

2.5 out of 5
BP Chiang Mai City Hotel
154 Rachmanka Road, Amphur Muang, Chiang Mai, Chiang Mai

Reviews

6.4
Rating 10 - Excellent. 21 out of 174 reviews" "
Rating 8 - Good. 52 out of 174 reviews" "
Rating 6 - Okay. 53 out of 174 reviews" "
Rating 4 - Poor. 34 out of 174 reviews" "
Rating 2 - Terrible. 14 out of 174 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Todd, Seattle

Liked: Staff & service
The room was secure and quiet. The staff is wonderful! But the hotel is a little dated. I got what I paid for though
Stayed 3 nights in Feb 2024

6/10 Okay

WORRAKITTIYA

Traveled with partner
Liked: Cleanliness
รร ถือว่าเก่าพอสมควร
Stayed 1 night in Dec 2023

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Staying again for sure
Stayed 6 nights in Nov 2023

8/10 Good

George, Pennsylvania

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This year the water was more dependably hot. The food was more plentiful, and the hotel was more quiet.
Stayed 27 nights in Jan 2020

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Booked for 2 nights and stayed an extra night. Hotel is a little dated but rooms are spacious and very clean. Nice pool to swim in after hot days out. Shops and eating places nearby. Friendly staff.
Stayed 1 night in Oct 2019

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Great hotel in the middle of the old city. Lovely, friendly staff. A little dated but very clean apart from hallway carpet. Rooms very spacious. Pool was great for dipping in after a long hot day. Lots of shops and eating places around. Tuk tuk s just outside so easy for travelling if you don't want to walk. We never ate in the hotel so can't comment on the food.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAIZng absolutely loved it totally worth our money
Stayed 3 nights in Sep 2019

4/10 Poor

MrDavid

Liked: Staff & service
Disliked: Property conditions & facilities
Another tired Thai hotel from 80s, need to renovate spend money make modern, improve breakfast don't leave food on trays, western people like fresh cook food. Spend extra money , get a better hotel.
Stayed 4 nights in Jul 2019
Response from BP Chiangmai City Hotel on Aug 3, 2019
On behalf of BP Chiangmai City hotel, we would like to thank you very much for being our guest. We truly hope that you have had a great experience with us during your visit to Chiang Mai and do wish to be of your services in the near future again. We apologize and we regret that you are dissatisfied with your stay. We will fix the problems you find soon. And continue to improve service. Thank you for letting us know. If there are any opportunities from your point of view for us to improve in terms of both facility and service, we will be grateful to hear them from you. Thank you for staying with us Thank you for your comments! Thank you and hope to see you soon! Thankfully yours,

6/10 Okay

Verified traveler

Stayed 6 nights in Jun 2019
Response from BP Chiangmai City Hotel on Jul 18, 2019
Thank you for staying with us Thank you for your comments! Thank you and hope to see you soon!

8/10 Good

Nick

Liked: Staff & service, room comfort
Positives out weigh the negatives
The hotel is in a good location for shops, restaurants and local attractions. The decor is in need of refurbishment. The equipment in the Fitness room doesn’t work. I raised this and other issues with my room and immediately got a free upgrade. The staff were very helpful when asked. The swimming pool was clean and the WiFi was good. The buffet breakfast is good value for money.
Stayed 3 nights in May 2019
Response from BP Chiangmai City Hotel on May 25, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had a nice pool and the staff/employees were helpful and nice!
Stayed 7 nights in May 2019
Response from BP Chiangmai City Hotel on May 25, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Business traveler
Need to add cash payment option . Not all people have card options
Stayed 1 night in Apr 2019
Response from BP Chiangmai City Hotel on May 5, 2019
On behalf of BP Chiangmai City hotel, we would like to thank you very much for being our guest. We truly hope that you have had a great experience with us during your visit to Chiang Mai and do wish to be of your services in the near future again. We apologize and we regret that you are dissatisfied with your stay. We will fix the problems you find soon. And continue to improve service. Thank you for letting us know. If there are any opportunities from your point of view for us to improve in terms of both facility and service, we will be grateful to hear them from you. Thank you for staying with us Thank you for your comments! Thank you and hope to see you soon! Thankfully yours,

8/10 Good

Verified traveler

Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
The hotel was generally basic but the Expedia price was right since it included a buffet breakfast. For a long stay the deficiencies in the breakfast service became annoying. You frequently had to ask them to put out more silverware, napkins, plates, refill the milk pitcher, refill the bread basket, make more eggs (the cook would be in the kitchen), refill certain dishes at the salad bar. They simply had no urgency in finding out what had to be replaced!!! The tables didn't get cleaned up as people vacated their table; it frequently waited until people were searching for a clean table. If you were a short stay, this wouldn't phase you. We'll be here 6 weeks, and it's annoying.
Stayed 20 nights in Jan 2019
Response from BP Chiangmai City Hotel on Feb 7, 2019
We apologize and we regret that you are dissatisfied with your stay. We will fix the problems you find soon. And continue to improve service. Thank you for letting us know. If there are any opportunities from your point of view for us to improve in terms of both facility and service, we will be grateful to hear them from you. Thank you for staying with us Thank you for your comments!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Great area! Lots going on, the market is right around the corner. Hotel is nice, has what you need. Nice staff.
Stayed 1 night in Jan 2019
Response from BP Chiangmai City Hotel on Jan 31, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Staff & service
Good value though the location is a little far from the main restaurants and bars. Room was basic but okay considering the price.
Stayed 3 nights in Jan 2019
Response from BP Chiangmai City Hotel on Jan 18, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

david

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2018
Response from BP Chiangmai City Hotel on Dec 29, 2018
Thank you for stay with us

2/10 Terrible

Bruce and Loralee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foreigners Don’t stay here!
Extremely old and needing repairs! Mattresses are really old and lift the sheets to make sure there are no bugs! The front desk staff was extremely rude and this is so uncharacteristic for Thais! We were the only foreigners in the hotel. It seems to cater to Lowe-middle class Thais on-bus tours...and Chinese tours. The breakfast buffet was not very appealing and not worth 150 bht! I have tried uploading pics but hotels.com boots me out of the review process! Would not have stayed. 4 nights if we could have cancelled after the first night
Stayed 4 nights in Dec 2018
Response from BP Chiangmai City on Dec 23, 2018
On behalf of BP Chiangmai City hotel, we would like to thank you very much for being our guest. We truly hope that you have had a great experience with us during your visit to Chiang Mai and do wish to be of your services in the near future again. We do apologize for our mistake and we regret that you are dissatisfied with your stay. This should not have happened and should have been rechecked before you check-in. And continue to improve service. We appreciate your understanding regarding this matter. Please accept our apology if this has caused much inconvenience. If there are any opportunities from your point of view for us to improve in terms of both facility and service, we will be grateful to hear them from you. Thank you for staying with us Thank you for your comments! Thank you and hope to see you soon! Yours Sincerely, BP Chiangmai City

8/10 Good

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and locaton
The hotel is in a great location for seeing the local sights. The rooms are comfortable and good value for money spent. Staff is helpful and attentive. Food is good and again good value for price of room.
Stayed 3 nights in Jul 2018
Response from BP Chiangmai City Hotel on Aug 24, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Roberto

Disliked: Staff & service
Affordable
Room was okay, you get what you pay for but the front desk staff was horrible.
Stayed 2 nights in Jan 2018
Response from YING on Jan 12, 2018
On behalf of BP Chiangmai City hotel, we would like to thank you very much for being our guest. We truly hope that you have had a great experience with us during your visit to Chiang Mai and do wish to be of your services in the near future again. We do apologize for our mistake and we regret that you are dissatisfied with your stay. This should not have happened and should have been rechecked before you check-in. And continue to improve service. We appreciate your understanding regarding this matter. Please accept our apology if this has caused much inconvenience. If there are any opportunities from your point of view for us to improve in terms of both facility and service, we will be grateful to hear them from you. Thank you for staying with us Thank you for your comments! Thank you and hope to see you soon! Yours Sincerely, BP Chiangmai City

6/10 Okay

Tana

Disliked: Cleanliness
Stayed 4 nights in Dec 2017
Response from YING on Jan 10, 2018
On behalf of BP Chiangmai City hotel, we would like to thank you very much for being our guest. We truly hope that you have had a great experience with us during your visit to Chiang Mai and do wish to be of your services in the near future again. We do apologize for our mistake and we regret that you are dissatisfied with your stay. This should not have happened and should have been rechecked before you check-in. And continue to improve service. We appreciate your understanding regarding this matter. Please accept our apology if this has caused much inconvenience. If there are any opportunities from your point of view for us to improve in terms of both facility and service, we will be grateful to hear them from you. Thank you for staying with us Thank you for your comments! Thank you and hope to see you soon! Yours Sincerely, BP Chiangmai City

6/10 Okay

annonymous, Sydney

Disliked: Staff & service
The staff at reception are very rude and don’t try to be helpful at all. Rooms are fine for a night or two - spacious but smell musty and are very budget. Shower was fine but the towels were old and frayed. At least it has aircon!!
Stayed 2 nights in Nov 2017
Response from BP on Dec 7, 2017
On behalf of BP Chiangmai City hotel, we would like to thank you very much for being our guest. We truly hope that you have had a great experience with us during your visit to Chiang Mai and do wish to be of your services in the near future again. We do apologize for our mistake and we regret that you are dissatisfied with your stay. This should not have happened and should have been rechecked before you check-in. And continue to improve service. We appreciate your understanding regarding this matter. Please accept our apology if this has caused much inconvenience. If there are any opportunities from your point of view for us to improve in terms of both facility and service, we will be grateful to hear them from you. Thank you for staying with us Thank you for your comments! Thank you and hope to see you soon! Yours Sincerely, BP Chiangmai City

10/10 Excellent

LIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIGHLY RECOMMENDED
It was an excellent hotel with great staff and services. Truly value for money and good location though Chiang Rai is a small town.
Stayed 3 nights in Jul 2017
On behalf of BP Chiangmai City hotel, we would like to thank you very much for being our guest. We truly hope that you have had a great experience with us during your visit to Chiang Mai and do wish to be of your services in the near future again. Thank you for staying with us Thank you for your comments! Thank you and hope to see you soon!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
BP Chiang Mai Hotel.
Make sure no stained/ripped carpet. Maybe try to add like cereal,yogurt and more variety of fruits. Red car driver Phi and Mr Saks were very nice. Others to be rude and take advantage of you and price of fare. In need of laundry washed. Besides the lady next can't handy a lot of business. Very small washer. Have back up information to help your guests during there stay. The Internet improved 99%comparing to 1 1/2 ago. My 3rd time here.
Response from YING on Apr 26, 2017
On behalf of BP Chiangmai City hotel, we would like to thank you very much for being our guest. We truly hope that you have had a great experience with us during your visit to Chiang Mai and do wish to be of your services in the near future again. If there are any opportunities from your point of view for us to improve in terms of both facility and service, we will be grateful to hear them from you. Thank you and hope to see you soon! Thankfully yours, The Management Team BP Chiangmai City Hotel

6/10 Okay

HO

Disliked: Cleanliness, staff & service, property conditions & facilities
Used to be a commercial hotel but room condition is old, outdated especially the bath room TV etc. However price is good
On behalf of BP Chiangmai City hotel, we would like to thank you very much for being our guest. We truly hope that you have had a great experience with us during your visit to Chiang Mai and do wish to be of your services in the near future again. If there are any opportunities from your point of view for us to improve in terms of both facility and service, we will be grateful to hear them from you. Thank you and hope to see you soon! Thankfully yours, The Management Team BP Chiangmai City Hotel

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient clean hotel in a very convenient location within the walls of the old city. Online price was a bargain.

4/10 Poor

backpacker , houston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better options in Chaing Mai
Very disappointed. If I hadn't already paid I would have never stayed the additional 3 nights. Elevator barely works, leaking ceiling outside of my room, ants all over table for breakfast, bugs all over fruit in morning, breakfast was so cold, found used contacts in bathroom, ants always over entire room. This was a nice hotel I'm sure 20 years ago. They need to seriously update pictures and complete renovation on this place. Found much nicer places for over half the cost.
Response from BP Chiangmai City Hotel on Apr 25, 2017
On behalf of BP Chiangmai City hotel, we would like to thank you very much for being our guest. We truly hope that you have had a great experience with us during your visit to Chiang Mai and do wish to be of your services in the near future again. We regret that you are dissatisfied with your stay. We will fix the problems you find soon. And continue to improve service. Thank you for letting us know. If there are any opportunities from your point of view for us to improve in terms of both facility and service, we will be grateful to hear them from you. Thank you and hope to see you soon! Thankfully yours, BP Chiangmai City Hotel

2/10 Terrible

ANOURACK, Chiang Mai

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Vacation
We did not get the room as we made a reservation. we booked double bed but got twin beds. The reception did not inform us when we were checking in until we got inside the room (The reception gave an excuse that could not inform client). Their maid just tied two beds together with plastic rope. UNEXPECTED we got got service like this.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel walking distance to Night Market (2km)
Good location. Cheap price. Friendly staff. Room was outdated and bathroom very average but ok for price paid.

10/10 Excellent

Chalie, TH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From TH
Good location in Downtown Buffet breakfast clean room and quiet

8/10 Good

Don, T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel in city centre
Location is great, with many cafes and shops within walking distance. The facilities are a little old, but the rooms are clean and comfortable. However, there are mirrors behind and before the bed, which is a little strange.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great price
It's not a glamourous hotel but it's perfect if you are on a tight budget, wants to stay in the old town and be in a centralized location. Breakfast buffet is really good and walking distance to other places to eat. It's so great to be near temples too. Can't ask for better location and just a place to crash.

6/10 Okay

Verified traveler

Liked: Room comfort

6/10 Okay

Fern, St.Catharines, ON

Disliked: Staff & service
Comfortable hotel in the old city.
Hotel was nice, pool was warm, great breakfast buffet for the price. Location is well centered with a lot of places to sightsee around. I would stay away from the massage parlour beside the hotel across from the lane, they mess up my back so bad, I have been going to the chiro (5 time until now and I am not done yet). Food is available from restaurants and street vendors, a street away. Bicycle and motorcycle are available for rental near by.

4/10 Poor

Laurie, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice location in the old city but needs some upgra
It took 3 rooms to find a bed that you couldn't feel the springs in. Good buffet breakfast and great location.

6/10 Okay

Gary

Liked: Cleanliness, staff & service
Great location
room was clean, basic conditions, clean. airconditioner was good. no coffee making facilities.

2/10 Terrible

James, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs!
Terrible. Room was not ready when we arrived. They said check in at 2pm. Had to wait until 3pm. When we went up there just some mattresses on a filthy floor. No bedding either. Bathroom was also a state, moldy shower curtain and taps. No hot water, shower did not work properly when we turned it on for test. Complained to hotel staff, they were rude and unhelpful. Room was pre paid through hotels.com so demanded a refund, they said we can only get refunded if we went through hotels.com. Did not stick around. Left at 4pm same day, with sadly no refund. Found better accommodation for half the price elsewhere.

8/10 Good

Ted, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated but OK, good VFM.
Good location, some parking available, good value for money (booked on line). Room & bathroom fittings dated but OK for us (relatively budget travellers, wife & I).

4/10 Poor

nutthawee

Disliked: Property conditions & facilities

4/10 Poor

Nikolette, London

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Great location, but soooo dirty
We hardly dealt with the staff at the reception, as the lady hardly was speaking english. On our way to the rooms, we had to agree, the hotel is dirty, not been redecorated for a while. The walls, the carpets and almost everything should been just renewed. It felt sad because the hotel is big, have swimming pool, huge restaurant - but it is more or less empty and just been used by local tourist. We entered our room, where we found some watermelon left behind in the fridge, some newspaper in the bathroom - so it has not been cleaned. Back to the reception to ask for an other room. After sorted we enjoyed the stay because of the location, but please spend a little amount on refreshing the walls, bathrooms, towels and carpets and it could be a 4 star hotel - so sad :(

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel under staffs, not so comfortable to stay!!!!!

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed in cleanliness
Hotel staff was friendly enough, but I was appalled at the condition of the hotel. My door was open upon arrival, the floor hadn't been cleaned and it was obvious, multiple chairs hadn't been moved for cleaning, the mold in the bathroom needs to be cleaned badly. There was room service dishes in the hallway that remained there for over 24 hours. Overall, I was disappointed in the cleanliness and condition of the hotel. Great location though and friendly staff.

2/10 Terrible

christine , Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dont stay here!
Looked nice on the outside, as well as when you walk in. Past that, everything else is digusting. Old nasty carpets. Smelly. Once we got into our room, there was a huge chunk of food on the ground that was covered with millions of ants. Clearly no1 cleaned the floors or took notice. The Mirrors had tons of stains on them as well as behind the it was brown dried splatter of who knows what. The bath tube was nasty as hell. Floors were super old. Besides one nice reception girl and nice bell boys, that was it. But everyone is pretty nice in Thailand.

2/10 Terrible

Robbie , Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
We asked to be moved after our booked room was a fire & safety risks & paid more to have a better room. The hotel was filthy I dont think it had had a thorough clean in years. Went you told staff about your concerns they just ignored you & you could tell they weren't going to do anything.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Meh, there are other hotel gems in Chiang Mai
Centrally located in old city. 2 blocks from Sunday nt market. Lobby looks great but staff English only fair. Room not so great. Condensation dripping on the floor greeted me. Bathroom had mildew in all grout and caulking. Towels had ratty strings hanging. Shower curtain ripped and moldy and you can't avoid it touching you as you shower since you're standing in a tub. Could not charge any devices since the fridge was in the only working outlet. TV sat there unusable with the cord hanging. Main light in room didn't work either. Cost $18 usd per night was not worth it in comparison to others in the area. Breakfast included had old, dried- out noodle stir fry in it but they did cook fresh eggs and french toast. That was a treat. Booking somewhere else this weekend.

6/10 Okay

DUSTIN, San Diego

Disliked: Cleanliness
Good deal, good location
Great place to walk around, close to Sunday Night Walking Market!

10/10 Excellent

Janna, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love BP hotel. We try to stay at BP everytime we go to Chiang Mai. Love the location, love the hotel.

8/10 Good

Soledad, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location: The hotel is in the old town, close to the temples. Just 5 minutes in taxi to the night bazaar.

6/10 Okay

Tiffany, United States

Liked: Cleanliness, room comfort
Good
It did the job. We were bouncing around hotels in chiang Mai to get a feel. Certainly some good bars and resteraunt a within walking distance. The pool was refreshing