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Reviews of Four Seasons Resort Chiang Mai

5 out of 5
Four Seasons Resort Chiang Mai
Mae Rim-Samoeng Old Road, Mae Rim, Chiang Mai

Reviews

9.6

Exceptional

Rating 10 - Excellent. 125 out of 147 reviews" "
Rating 8 - Good. 16 out of 147 reviews" "
Rating 6 - Okay. 1 out of 147 reviews" "
Rating 4 - Poor. 2 out of 147 reviews" "
Rating 2 - Terrible. 3 out of 147 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel. Rooms were amazing and the whole place had a tranquil feeling. We had a room with a private pool. Highly recommend. Will def return. Breakfast selection is fantastic.
Stayed 3 nights in Jan 2024
Response from Four Seasons Resort Chiang Mai team on Jan 25, 2024
Dear Amy,It is our pleasure having you with us and we are all delighted to hear that you enjoyed every aspects of your stay at our Resort. Your kind words are greatly appreciated and the entire team very much looks forward to your return to our haven of wellbeing, hopefully in the not-so-distant future!Warm regards,

10/10 Excellent

NORMAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Four Seasons Chiang Mai was one of the most beautiful hotels we've ever seen. We loved everything about it, except for the housing conditions of the poor water buffalo. They were kept in very tight quarters. They need lots of room to roam around.
Stayed 1 night in Dec 2023
Response from Four Seasons Resort Chiang Mai team on Jan 2, 2024
Dear NORMAN, Thank you for sharing your feedback with us. We are glad to know that you enjoyed your stay. Our water buffaloes are part of our family and their welfare is important to us. The barn where they meet guests is not where they spend the majority of their time. This space is used for guest interactions with them for a very limited period of time. Their living enclosure is much more spacious, and we work with a veterinarian who visits them regularly to ensure that they remain in good health. However, we greatly appreciate your feedback and will look to create alternatives for our water buffaloes when they are outside of their living enclosure. We hope that your trip home was smooth and look forward to welcoming you back to Four Seasons Resort Chiang Mai in 2024. Wishing you and your family a Happy New Year. Yours sincerely,

10/10 Excellent

NORMAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Four Seasons Resort Chiang Mai team on Dec 25, 2023
Dear NORMAN,We are glad to hear that you had an enjoyable stay with us and thank you very much for letting us know about your experience.We hope to see you return soon again to our haven of wellbeing!Wishing you and your loved ones a Merry Christmas and a Happy New Year!Festive regards,

6/10 Okay

Thunpoj

Stayed 1 night in Dec 2023
Response from Four Seasons Resort Chiang Mai team on Jan 11, 2024
Dear Thunpoj,Thank you very much for having stayed with us. We are happy to see that the services from our team met your expectation. However, given the score that you have rated, it seems there could be room for improvement in term of restaurant. We have constantly refined many of our Food and Beverage offerings and restaurant experiences and we would appreciate your insights as to what in particular was below your expectation so we could look into it immediately. Thank you in advance for taking your time to provide any additional insights.Warm regards,

10/10 Excellent

Tyler

Stayed 2 nights in Nov 2023
Response from Four Seasons Resort Chiang Mai team on Dec 21, 2023
Dear Tyler,Thank you very much for sharing your feedback. We are all glad to hear that you enjoyed your stay with us very much.We look forward to your return, hopefully in the not-so-distant future, and wishing you a great festive season to come!Warm regards,

8/10 Good

umesh

Liked: Amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023
Response from Four Seasons Resort Chiang Mai team on Oct 25, 2023
Dear umesh,Thank you for having stayed with us recently. We are all glad to hear that you enjoyed your stay with us and very much look forward to the pleasure of welcoming you back to our Resort soon again.Warm regards,

10/10 Excellent

Mei Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant experience.
Stayed 3 nights in Jul 2023
Response from Four Seasons Resort Chiang Mai team on Aug 2, 2023
Dear Mei Lin,Thank you for choosing to stay at Four Seasons Resort Chiang Mai. We are delighted to hear that you enjoyed your stay with us and had a pleasant experience.We look forward to seeing you again.Warm regards,

10/10 Excellent

Wan Ting, Tsing Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very nice, helpful and provide professionalism on each section.
Stayed 3 nights in Jul 2023
Response from Four Seasons Resort Chiang Mai team on Jul 24, 2023
Dear Wan Ting,Thank you very much for having stayed with us and for sharing your positive feedback. We are delighted to hear that you had a wonderful time and enjoyed the services provided.All of us look forward to having you return!Warm regards,

10/10 Excellent

ALEXANDER

Stayed 4 nights in Jun 2023
Response from Four Seasons Resort Chiang Mai team on Jun 13, 2023
Dear ALEXANDER,Thank you very much for taking your valuable time to let us know how much you enjoyed your stay with us.We hope to have the pleasure of welcoming you back to our Resort soon again.Best regards,

10/10 Excellent

RONG

Liked: Cleanliness, staff & service, property conditions & facilities
The take away cup quality from restaurant is not good, keeping leaking and not easy to drink.
Stayed 4 nights in May 2023
Response from Four Seasons Resort Chiang Mai team on Jun 5, 2023
Thank you for taking the time to let us know about your experience following your recent visit to our Resort. We are so glad to hear that you had an enjoyable stay with us. Your comment about the take away cup is also very useful and well noted. We will review respectively how we can do better in this highlighted area. Thank you very much for bringing this to our attention and our humble apologies for any inconvenience caused.Thank you very much for having stayed with us and we hope to see you back soon again.Warm regards,

10/10 Excellent

Kwan Ting Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Four Seasons Resort Chiang Mai team on Apr 10, 2023
Dear Mr. Lau,Thank you very much for having stayed with us recently. We are so glad to hear that you enjoyed your stay with us and had a wonderful time in Chiang Mai. We hope to have the pleasure of welcoming you back to Four Seasons Resort Chiang Mai in the not-so-distant future.Best regards,

10/10 Excellent

Elmar, Delta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 3 nights in Mar 2023
Response from Four Seasons Resort Chiang Mai team on Apr 3, 2023
Dear Mr. Klukas,Thank you very much for staying with us. It is wonderful to read that you found our Resort to be beautiful and enjoyed you time with us. We hope to see you back again.Best regards,

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property but need to be aware it is 45 min from Chang Mai and other attractions
Stayed 3 nights in Mar 2023
Response from Four Seasons Resort Chiang Mai team on Mar 20, 2023
Dear Ms. Kuzio,Thank you very much for having stayed with us. We are so glad you had a wonderful time at Four Seasons Resort Chiang Mai and shall look forward to the pleasure of welcoming you back soon again.Best regards,

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zen!
This hotel grows on you. Of course, upon arrival you can’t help but notice that the property is beautiful and the service even better. But the longer that you stay at the hotel, you are captured by the Chiang Mai zen…a feeling like nature is the star here and you are just a lucky member of its audience. A couple tips if you are lucky enough to score a reservation. There are two restaurants on the property-one Thai, one Western. I would skip the Western and just stick to the Thai. Also, if you are looking for something different, try the independent, farm to table restaurant Terra, which is at the base of the driveway. We had a great experience and thanks goes to the stellar staff!
Stayed 3 nights in Feb 2023
Response from Four Seasons Resort Chiang Mai team on Feb 27, 2023
Dear Ms. Jaffe,Warm greetings from the “Land of a Million Rice Fields”.Thank you very much for your review following your stay at Four Seasons Resort Chiang Mai. We are all glad that you had a great time and enjoyed your visit.In the spirit of wanting to continuously improve our guest experiences, may we please ask for some additional insights on your dining experience at our western restaurant, as you felt it could be improved. We would also like to share that we have recently implemented the new menu for this restaurant, and hopefully this will help address your concerns. Thanking you once more for taking your time and providing us with additional insights and we shall look forward to hearing back from you.Warm regards,

8/10 Good

Dae Sik

Stayed 5 nights in Jan 2023
Response from Four Seasons Resort Chiang Mai team on Mar 8, 2023
Dear Mr. Shon,Thank you very much for staying with us at Four Seasons Resort Chiang Mai. Although we are glad to see that you enjoyed your stay with us, we also notice that we do not fully meet your expectation in this visit. Should you have any additional insights or suggestion on how we can improve the guest experience at our Resort, we would appreciate it if you could share with us. We hope to hear from you and to have the pleasure of welcoming you back to our Resort soon again.Best regards,

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great resort!
Stayed 1 night in Oct 2022
Response from Four Seasons Resort Chiang Mai team on Oct 11, 2022
Dear Khun Melissa,Thank you very much for staying with us and for letting us know about your experience.We are glad to hear that you had a great time with us and hope to see you back soon again.Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Four Seasons Resort Chiang Mai team on Aug 8, 2022
Dear Khun John, We are so glad to hear that you had a wonderful time with us at Four Seasons Resort Chiang Mai. Thank you very much for choosing Four Seasons as your travel destination and we hope to see you again in a not too distant future. Best regards,

10/10 Excellent

Jeremy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Four Seasons Resort Chiang Mai team on Aug 8, 2022
Dear Khun Jeremy, Thank you very much for staying with us at Four Seasons Resort Chiang Mai. We are delighted to hear that you had an enjoyable stay and hope to see you back again soon. Best regards,

8/10 Good

Paul

Stayed 2 nights in May 2022

10/10 Excellent

Darren

Stayed 4 nights in Apr 2022

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Out of endless number of hotels we have stayed at over the decades - this is the first one that I can’t think of a single thing that wasn’t right. Amazing stay.
Stayed 1 night in Jan 2022
Response from Four Seasons Resort Chiang Mai team on Feb 2, 2022
Dear Jay, Thank you very much for your kind review, which is greatly appreciated. We are delighted to hear that you had an amazing stay with us and hope you will return soon again. Best regards,

10/10 Excellent

Maria C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a perfect escape
Such an amazing place. I didnt want to leave!
Stayed 2 nights in Nov 2021
Response from Four Seasons Resort Chiang Mai team on Nov 30, 2021
Dear Maria C, Thank you very much for staying with us recently and we are glad to hear that your stay was an enjoyable experience. We hope you will visit us again when your travel plans bring you back to Chiang Mai

4/10 Poor

jared james

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really bad time here overall. The aircon was broken and when we reported it the lady was very rude and hurtful. She even called back to make sure we were correct and it was broken. She thought we were making a false complaint. Its was very sad. They were painting near the pool and the smell made us sick. Parking staff was rude and would not answer our polite questions in english or thai. Management realized the bad service and offered us a free room upgrade for next visit however we declined and will not return. Im not willing to risk my very limited free time being wasted again. I stay at this chain often and have never been treated so poorly.
Stayed 1 night in Oct 2021
Response from Anthony on Oct 14, 2021
Dear jared james, Thank you very much for your recent stay and for the constructive feedback that you have shared with us. You are absolutely correct in expecting only the best at Four Seasons and we have failed to meet your expectations and ours. I can assure you of our unwavering commitment to improve on our shortcomings and I have personally followed up with the team on the highlighted issues; it was not our intention to let you down. I am well aware that we are unable to turn back the clock and being in the business of providing guests with memorable experiences, we are concerned that you were let down as we did not meet your expectations. Thank you very much for giving us an opportunity to review the areas which we might have underperformed and once again, our most sincere apologies for the disappointment that we caused you. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tops in Thailand
My favorite hotel in the world. Don't miss taking a Thai boxing lesson! The instructor is excellent. Also, the tennis pro is terrific and will play as early as 6:30 AM to avoid the heat. The dark and stormy drinks upstairs are the best ever, better than in Bermuda! Although I am not a spa person, it is the most beautiful spa I have ever seen, particularly in the evening outdoors. And the special restaurant (I've forgotten it's name) which is out/indoors is spectacular. The rooms are lovely, with great deep bathtubs, excellent air conditioning, and nice and dark for good sleeping. By far the best place to stay in Chiang Mai or frankly probably anywhere in Thailand. The only thing missing is its own elephant preserve!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed four nights at the resort and we loved it so much! Everything was just perfect! The staff was friendly and helpful! The surrounding nature was amazing! We’ll definitely be coming back again in the future!
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s setting is magic. Excellent staff and fun activities. We didn’t want to leave!
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Four Seasons Resort Chiang Mai Team on Dec 24, 2019
Thank you very much for staying with us and letting us know that you had a wonderful experience at our Resort. We hope that you will consider returning when your travel plans bring you back to Chiang Mai.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone at Resort went above and beyond to make sure we were happy. Highly recommend!! Gardens are gorgeous.
Stayed 3 nights in Jun 2019
Response from Four Seasons Resort Chiang Mai Team on Jun 18, 2019
Dear Ashley, Your wonderful feedback is greatly appreciated and we are all delighted to hear that our services met your expectation. Please do visit us again when your travel plan brings you back to Chiang Mai! Best regards,

10/10 Excellent

Greg, Alaska

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed for four nights. The reception was impeccable. The staff was so friendly you felt like you were visiting family. The concierges went out of their way in short notice to assist with activities. The property was magnificent despite it being off peak season- I would love to see it in November. Breakfast was lovely. We had a wonderful time and can not thank the entire staff enough!
Stayed 4 nights in Apr 2019
Response from Four Seasons Resort Chiang Mai team on May 22, 2019
Dear Greg, We are delighted to hear that you had a wonderful stay with us and the services provided by our dedicated team, Concierge in particular, were the highlight of your stay. Thank you for staying with us and we hope you can return soon again, perhaps in November? Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Nathalie, Orange County, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very professional and helpful. Property is well kept and clean. The food on the property is great. I would recommend this hotel to anyone staying in Chiang Mai. Although the property is a good distance away from the walled city it is worth staying here and taking a cab to explore the city. The property is peaceful and beautiful. I took a yoga class and the instructor was excellent and very professional.
Stayed 2 nights in Jul 2018

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent anticipatory hospitality- must stay here
Tranquil resort - rooms are amazing considering you are living in the country side. Wifi was fast, and was present throughout the entire resort. The food was better than the Thai food we got in downtown Chiang Mai . Service was excellent, they anticipated our needs well and smoothly. We did the elephant mini mahout experience- once in a lifetime treat. Highly recommended
Stayed 3 nights in Jul 2018

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, property, staff and very relaxing. Great food as well! Probably one of the nicer all round Four Seasons we have stayed at and the is Number 29! I will mention we splurged on a villa with pool and it was fabulous.
Stayed 1 night in Jan 2018

10/10 Excellent

marcela, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great personalized experience
Please do not ask this question.. this s not great
Stayed 3 nights in Jan 2018

10/10 Excellent

Ken, Folsom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil location
This is a stunningly beautiful location with an serene and peaceful atmosphere, impeccable restaurants, and professional and friendly service.
Stayed 4 nights in Dec 2017

10/10 Excellent

M, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
The private pool area was beautifully landscaped. The sounds of waterfalls, which were both next to the room and behind the pool foliage, made for a very soothing and pleasant surprise. The service was professional and welcoming, the grounds were immaculate, and the entire resort had an exotic feel to it. The room had fantastic air-conditioning, water pressure, and hot water. The outdoor showers were luxurious.
Stayed 4 nights in Nov 2017

10/10 Excellent

B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel....i would rate it as 6star.
Beautiful resort with great facilities. Staff were so well trained, efficient, polite and services were top notch. Great that they have shuttles to the night market. However be warned that the food at this resort is extremely expensive. I have been to a lot of 5 star resorts in Asia and this is definitely the most expensive so faŕ.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK if you want isolation
The hotel itself was nice, what you would expect from a 5 star hotel. Bring a lot of bug spray to enjoy the patio. I was disappointed to find that the hotel was not as close to Chiang Mai as it said (it has since been corrected). It was also frustrating to be told it does not have an airport shuttle, as listed. Their only shuttle was in to the city and it doesn't start running until 11a.m. and stops around 8 p.m. The sites listed close by may be close enough to walk to, but that road is not safe to walk on- small shoulder taken up by cars and lots of curves. Bring enough money to cover the taxi rides (~700 baht each way).
Stayed 1 night in Jul 2017

10/10 Excellent

Kwok Kuen Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on earth
It's in the middle of nowhere so if it's this kind of holiday you looking for then this is basically heaven. It's built within a jungle and rice field. Cicada is the only sound u hear. I'm coming to get away from the city so it was perfect. The only thing one has to prepare is the vast population of mosquitoes that come with, which really wasn't too enjoyable. The best thing about the resort is the spa. Which by far the best I've been Amazing blend of thai and oil massage. Felt like every bones in my body softened afterwards.
Stayed 3 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Best hotel of our trip - amazing service and the grounds were spectacular! Highly recommend!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cool inland of Thailand
We enjoyed a wonderfully relaxing few days in the beautiful surroundings of Four Seasons Chang Mai. We took a guide to Doi Suteph and Wat Pra Sing and marvelled at the amount of gold leaf used in these amazing temples.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, peaceful, romantic
Great experience since we got to the airport. A hotel staff was waiting to take us with a driver to the hotel. Car was very comfortable, offer water just perfect for a 40 min. ride. The Spa was excellent, beautiful your own private pool. The rooms were big with your own private gazebo. The staff was very helpful with accommodations to any site seeing. Food was amazing. Recomend taking the cooking class with your husband or wife. Great for honey moon or a family vacation. And we can't forget the water búfalos on site. Every morning at 8:30 they were waiting for you at the lobby to be touch or if you are small you can sit in them. AMAZING!!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing extra ordinary escape
The whole experience was very special. I will be back.special thanks to Moustapha

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jennifer, Calgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise resort, loved beauty,staff,food,services
Started with a week in Bangkok for a conference. Only had 2 nights, 3 days, would want longer. I was somewhat overwhelmed by the beauty of the place. Loved the farm component, rice paddies and buffalo. The clientele included children and seniors from many continents. It takes time to drive to activities or Chiang Mai but both staying at resort and travel to activities worth it. Staff very good at booking on short notice, elephant park with rides, trekking with guide, tours of temple, biking, spa. Both the Thai/Lanna and Italian restaurants are great. The room, we had the least expensive I think, was large with a beautiful deck, with table chairs and sofa. The bath area was spacious & modern. Paradise
up by the lobby, overlooks restaurants, pools, pond and paddies
one of the ponds and rice patty
breakfast in am Thai restaurant pm
one of the pools

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Excellent staff. A bit worn.
We went for two days to relax and found the staff extremely friendly. The guest room was looking a bit worn. Food was excellent and quite reasonably priced.

10/10 Excellent

Mich, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Stay of my life
I'm a business and leisure traveler and have never experiences such a good quality of service anywhere else in the world. The amenities are spectacular. We were upgraded to the Pool Villa and everything from start to finish was perfect. The staff goes above and beyond to help you and tend to your needs at every single moment. Aom, the lovely concierge has helped us on our reservations and made our stay better. Amm was able to resolve some things that needed tending and way out of their way to make sure everything was great. The dinning accommodations are spectacular. From the breakfast buffet to the Italian restaurant it is all impeccable. Bee at the Terraces restaurant was awesome. Ask for her and she will take care of you. She is sweet, attentive and very nice. We had the opportunity of having a romantic dinner at the rice barn and I definitely recommend this to anyone looking for a special moment. The hotel makes sure it is a night to remember, and then Guide, the person in charge of your meal makes it worthwhile. They have a live Thai musician and the view is amazing.