Ratings based on 12 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Couplesby hoon from seoul
Perfect hideawayPosted May 26, 2014 on Hotels.com
We stayed four seasons for our honeymoon trip. Even though its remote location from downtown, no need to go out. Tourists who seek relax and healing, the answer is four seasons chiang mai
for Familiesby John from USA
Great experience in a forest hideawayPosted Apr 28, 2014 on Hotels.com
Wonderful hotel in its own special location on a mountain. Great place to forget the outside world and keep cool during the heat of Thailand's summer. Amazing staff and very personalized service. Very impressive dining and spa facilities. A few things were off, such as charging $6 for a bottle of water (the same bottle that's free in your room) when you are spending $150 for dinner in the resort restaurant. The TV and wifi are inadequate and the gym is sub par. However, overall it's a great place to stay if you're not paying peak rates.
for Everyoneby Gary from Houston Texas
Rural Chiang Mai slice of heavenPosted Apr 3, 2014
We liked the resort a lot. The country location 25 minutes outside of Chiang Mai is special. Only negative if you want to eat in the area and need a car it is expensive due to minimal availability.
Recommendedby A verified traveler
Posted Feb 3, 2014 on Hotels.com
by Vicky from Manhattan Beach, CA
Beautiful property but weak on servicePosted Jan 6, 2014
Pros: The grounds, the room, and the beautiful spa (a wonderful experience). Also a great kids club with very attentive staff.
Cons: I discussed the service. Overall, it felt that the cost was too high. The rooms were expensive and every additional item was also pricy.
Location: It is a hike from Chiang Mai. Not a good launching pad for exploring the city but ok for excursions in the Chiang Mai area.
The property is breathtaking. They have managed to create an oasis that gives the illusion of being in the middle of nowhere amidst rice paddies even if from certain parts of the property you can hear the busy road outside. The Lanna rooms are elegant with their beautiful private patios. Where our experience came undone was on the service front. While the staff was polite, there were lapses that are not appropriate for the Four Seasons or for this price point. Examples: 1. We ordered breakfast in our room on our first morning there. While the plates were moved outside our front door by housekeeping at some point later in the day, they were never taken away. They were still there two days later when we checked out with ants crawling all over them, despite multiple staff members (housekeeping and laundry) having visited our room during our stay. 2. We spent 30min at the concierge asking them to organize a taxi for us at 6:30 am the following morning to take us to a local temple. We also asked them to contact the Bangkok Four Season's concierge to ask about a tour guide. The following morning at the crack of dawn, no one at the concierge or front desk had any record of this. Instead of immediately calling a car, they were repeatedly asking us if we had a confirmation slip sent to our room and looking through files. No one brought out a cup of coffee in the meantime. They never got in touch with Bangkok. A couple more small incidents added to the list.
Recommendedby Jeff & Lisa from Four Seasons Chaing Mai, Thailand
Chaing Mai, Thailand Hotels.com review for Four SePosted Nov 27, 2013 on Hotels.com
Fabulous place! Thanks for the memories.
for Everyoneby Linda from Naples, FL
Best hotel ever!Posted Aug 13, 2013
Pros: Staff, amenities, spa, pool
Cons: Make me live closer so I can go more...
Location: Outside of town, but free shuttle service...
What can I possibly write? My second visit to this hotel - it's the best ever... great staff, great location, great spa... everything...
for Everyoneby Andrew from New Jersey
One of the best places on earth.Posted Mar 11, 2013
This resort is amazing, one of the best places on earth.
for Everyoneby A verified traveler from Sydney NSW, Australia
Delightful Thai hospitalityPosted Jan 3, 2013
Pros: Beautiful location, superbly designed
We stayed at the Four Seasons over New Year 2012-2013 and just loved it. The hotel has beautiful grounds, rice fields and a lake. We stayed in a Lanna Villa which was spacious, luxe and has a large private balcony overlooking verdant gardens. What made the Four Seasons Chiang Mai special was the wonderful staff. Although the hotel was fully booked and they were obviously very busy, everyone went out of their way to ensure we had a special stay. I highly recommend this hotel for a restful, luxe break.
for Couplesby Aaron
Amazing hotel, but remote locationPosted Sep 30, 2012 on Hotels.com
This hotel is great if you're planning to spend all your time around the hotel. But the 45 minute taxi ride to downtown chiang mai means you can't zip back and forth quickly and cheaply.