Ratings based on 41 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by Patchy13 from Melbourne, Australia

Pretty good

Posted Mar 14, 2014
Pros: Rooms, pool
We had a couple of nights here, the location is very out of the way for Chiang Mai, the rooms are lovely and the pool would be great (if it wasn't so cold, but that is not the hotels fault!). Breakfast was ok and the onsite tour operation works if you want to pay over the odds for everything. We arranged for a tuk tuk driver or tour operators to come and pick us up.
Comment from Hotel Management
Mar 19, 2014 by Jerome, Hotel Management
Thank you so much for your recent posting and we do really appreciate that. My apology for not been able to make it a lot better and smooth holidays for you. Construction outside the hotel : We have already discussed with the management of this construction and they have agreed not to carry on heavy duty work and also to avoid working on odd hours. Thanks again and looking forward to have you back here. Regards.
5 out of 5
Recommended
for Couples
by Trent from Australia

Simply great!

Posted Mar 6, 2014
Pros: Everything!
Our stay here was beautiful! The people, the food, the accommodation, the facilities were so great. We loved staying here and would definitely return again. Not too far from the airport with an easy taxi ride. Couldn't recommend Khum Phaya Resort & Spa highly enough.
Comment from Hotel Management
Mar 12, 2014
Dear Trent, Thank you so much for your wonderful thoughts and also your very positive comments recently. Looking forward to have you back here soon
5 out of 5
Recommended
for Everyone
by Swati from Pune

Hotel with an excellent ambiance, courteous staff

Posted Mar 3, 2014
Pros: The decor, cleanliness, excellent staff, sprawling swimming pool, beatiful interiors ,landscaping, beatiful spa services on payment, value for money
Cons: wi fi signals are weak. Could include free a la carte room service breakfast .
Location: night bazar on Thursday and Friday - walking distance, Khum Khantok Lanna style sit down dinner and dance at 100 m distance, 7 by 11 shop
Always wanted to stay in a hotel which gives a traditional experience. Had heard about a certain expensive hotel in Chiang Mai, but it sounded 10 times out of budget! So we found everything we wanted in this hotel. Excellent staff, traditional Lanna style decor, sprawling swimming pool, meticulously cleaned surroundings, manicured gardens, comfortable beds, are few of the many good things to be mentioned. Just a walk around in the campus is invigorating. For who those who want more, there is a lovely spa. Most of the Thai attractions to be enjoyed with your family are close by - like the traditional dinner and dance and the night bazar. One can easily visit the zoo, animal shows, night safari -which also has a free mini cabaret etc. Chiang Mai offers you most of the Thai tourist attractions that other cities do, but here, because of less traffic, it's a better experience. I recommend this place and hotel to all. Stay at Cetara Khum Phaya is an experience not to be missed!
Comment from Hotel Management
Mar 12, 2014
Dear Swati, Thanks for your recent comments and we are all very happy to hear that you have enjoyed your stay with us. We are looking forward to have you back here soon. Best regards.
5 out of 5
Recommended
for Everyone
by Ted from Poole, Dorset

Beautiful Hotel

Posted Feb 6, 2014
Pros: Loved it. This is true Thailand.
Cons: Swim-up bar should be open. There were times when at least 12 people were there waiting for it to open.
Location: The major places on a short visit are the temple hotel at the top of the hill, and the weekend night market (not to be missed).
We only stayed at this hotel for 2 nights, but the experience was outstanding. The rooms were beautiful and very tastefully decorated. We had a room which allowed us to walk straight out via our balcony (highly recommended) into a beautiful swimming pool. The whole experience was a dream, and the ladies in the spa were very experienced. The local restaurant was of a very high quality, and the food and service was of a very high standard without being expensive. The tourist rep was very informative, and all services from her were top class. When she arranged something, it met all our expectations, and vehicles were always on time, very experienced, and very accommodating. My only disappointment was that during our time there the swim-up bar was never open.
Comment from Hotel Management
Mar 12, 2014
Dear Ted, Thank you for your recent positive comments and we really do appreciate it. We are all very happy that you have had a good experience and happy during your short stay with us. We are looking forward to have you back here soon and do let us know if we can be any further help in the near future. Regards.
5 out of 5
Recommended
for Everyone
by Kev from Sacramento, CA

Centara Khum Phaya is the BEST

Posted Jan 23, 2014
Pros: The clean, lush, beautiful grounds, guest service, spa and rooms all excellent.
Cons: NA
Location: Bars and restaurants in walking distance. Not many, but if you're looking to stay close for a day, you have options.
This is my second time at this resort. While in Chiang Mai I looked at the other hotels I had considered staying in and Centara Khum Phaya is hands down the best choice not only in this price range, but others more than double the price. I had the opportunity to even recommend it to another couple who were not satisfied with the service or conditions of a competing resort they were paying $70 more per night at. The staff are very warm, friendly and polite. Rooms, facilities and restaurant were all maintained and operated very well. When you enter this property, you forget you're 10 minutes from the city by cab. It is an oasis and the whole place is designed with great detail, lots of greenery and atmosphere. There are restaurants and bars in the area, but it's far from what you find in the old city. The hotel has a tour company on site and we were able to book tours for everything we wanted to see quickly and without any trouble. It is a great deal for what they offer, which is top shelf quality and service. STAY HERE!
Comment from Hotel Management
Mar 19, 2014 by Jerome, Hotel Management
Dear Kev, Thank you so much for your very positive comments. We do really appreciate that and so glad to hear that you have had a wonderful stay with us. We are looking forward to have you back here soon and please do not hesitate to contact us again for your third visits. Regards
5 out of 5
Recommended
by Melahn from Ny

Amazing resort

Posted Jan 10, 2014 on Hotels.com
This place has everything you need and want! I would def recommend to anyone who is looking to stay at the best place in Chiang Mai. Go to the spa!!!!
Comment from Hotel Management
May 24, 2014 by Jerome, Hotel Management
Dear Melahn, Thanks for your super recommendation and we are so happy to hear that you have had a wonderful time here with us. I am sure our staff will be looking forward to your next visit. Regards.
4 out of 5
Recommended
for Everyone
by RD from Seattle, WA

good location, beautiful setting

Posted Jan 10, 2014
Pros: The staff was very helpful, convenient location to shopping at the Mall
Cons: Maid service was poor, dining facility expensive and slow.
Location: Cultural center next building -- shows every night Mall just down the street--food and shopping
there was construction going on next door so there was noise during the day
Comment from Hotel Management
Mar 19, 2014 by Jerome, Hotel Management
Dear RD, Thanks for your recent posting. We have taken note of the comment with regards to the construction across the road. We will bring this matter up to the management of the construction. Regards.
3 out of 5
Recommended
for Everyone
by Susan from Melbourne Australia

Posted Jan 2, 2014
Pros: Looks great and is very quiet.
Cons: Service levels need to be boosted. Restaurant improvements might encourage house guests to dine in.
We stayed December 18-24th 2013. The Hotel looks great but everything else is just ok - a little NQR if you know what I mean. We arrived - no towels in our room. Adhering to the 'save water' process, we only asked for our room sheets & towels to be changed during room clean once - again, no towels. The hotel is too far from the old town and key sites for most -and I would advise this to anyone considering a stay. The upside - it's very quiet - despite significant condo developments underway around the hotel. The restaurant was OK - nothing to rave about. Staff were polite but reserved - can't say they were terribly helpful - didn't go out of their way to assist and English skills were low.
Comment from Hotel Management
Mar 19, 2014 by Jerome, Hotel Management
Dear Susan, My sincere apology to all the unexpected experience you have came across during your recent stay here. Your comment has been taken seriously by me and I will further investigate with regards to the towels. We are now going to re-start the English conversation class to all our associates soon and hopefully in the near future they can interact more with the guests. Regards.
5 out of 5
Recommended
by Sandra from Australia

Peaceful oasis out of Chiangmai

Posted Dec 27, 2013 on Hotels.com
Excellent value for money for this luxury hotel, breakfasts provided plenty choice. Room very comfortable and clean however drains in bathroom and around resort not pleasant. Food by poolside good but very pricey with a 10% service and 7% hotel charge which boosts the price quite a bit. Fitness room is adequate and there are showers which we used as we stayed at the hotel after check out before a later flight. Overall I would certainly recommend this hotel. Free shuttle bus into town each evening.
3 out of 5
by aimee from england

Nice resort but few issues

Posted Dec 18, 2013
Pros: He setting of the hotel was great with the pool and spa was beautiful
Cons: Do all repairs needed and wifi
Location: Slightly out of town but hotel offers some shuttle buses
Was really looking forward to staying here. When we arrived it was 1.55pm and our room was not ready for another 45 minutes , could not believe it as check in was 2pm. The room was nice which backed onto the pool but had a few issues. It needed some repairs one of the floor boards had a hole in it and we had to cover over. The bathroom had no towels and the bath look like it still had salts left in it from the previous person. The bed also was rock solid and not comfortable at all. The sheets also looked old and did not smell fresh. Wifi also was poor and kept dropping out. Overall disappointing
Comment from Hotel Management
Mar 19, 2014 by Jerome, Hotel Management
Dear aimee, My sincere apology for not been able to provide you the room ontime during your last stay. We are full house the night before and checked out time is at noon but we were not able to locate those departing guests to vacate the room on time, hence there was a delay. As for the condition of the floor board, just need to share with you, we are now repairing them based on our preventive maintenance program. We would have done it earlier but due to high occupancy and back to back chock-a-block situation, we have to delay the process. As for the linen, I will investigate to why they did not smell fresh. We are currently changing to all new linens too. Hope you will not let all these to deter you from coming back and revisit us. Please do not hesitate to contact us again should you need further assistance in the near future, whether it will be our hotel or any other Centara hotels. Regards.