Ratings based on 44 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Outdated and out of the way.Posted Nov 24, 2013
I was disappointed in my recent stay. Outdated and impersonal which is unusual for Chiang Mai. They said Wifi was included but was not. Half the tome the elevator door refused to close fully preventing use. I was transferred here by Expedia when the original hotel was overbooked and while this place was more expensive, I was vastly disappointed. I as well as others spoken with said they would not stay here again. They claim they are downtown but quite a distance from the gate. John Nov 2013
for Business Travelersby Ryan from Stockholm
Tired relic.Posted Sep 8, 2013 on Hotels.com
In it's prime this was probably an amazing hotel. The lobby is spectacular, the pool is great (although now shabby) and the rooms delightful (now tired). I was disappointed with the lack of upkeep. The tap on the sink was wobbly, shower curtain stained, TV was antique, lampshades nicotine stained, aircon noisey and shower inconsistent. When we arrived carrying rucksacks we were looked at like peasants then treated with raised eyebrows when we revealed we had already booked and paid for our stay in a superior room. For the price I'd recommend staying elsewhere.
for Everyoneby Nilam from Dubai
Good location but tired hotelPosted Aug 28, 2013
Pros: Location was good, Very easy access to the city
Cons: Staff training on customer care and definately need to spruce up the hotel interiors to make it more inviting and room need tobe cleaned thoroughly.
We stayed for two days at this hotel. It is set in a convenient location with easy access to the city but the hotel is tired and old. Bedrooms were a good size comfortable for our family of four. The room was facing the mountain views which were lovely but the internal decoration was not a good standard. The room was dirty and a dead lizard on the carpet was not a welcoming sight. Front desk staff were good but lacked any personal touch to customers. Access to the neighbouring shopping centre was good but there was a lack of signage to enter the center from the hotel. After getting lost a few times we eventually found our way.
for Everyoneby A verified traveler
Absolutely shocking service and rooms need updatinPosted Aug 14, 2013
Pros: Leaving to go somewhere else!
Cons: Staff service and attitude.
Location: Not as good as other hotels in the city.
Photos not a true reflection of rooms which haven't been updated since the 50s. They left a 'bill' for a broken kettle which transpired to be a note to advise us we needed to pay 1000 bhat (£20) if we used it! Service totally shocking with miserable staff. You can get same price rooms closer to the city walls where there is more life! No WIFI as promised.
for Personal Eventby Carl from Bangkok hailand
excellent hotel close to all emenitiesPosted Jun 21, 2013 on Hotels.com
This hotel is very nice and staff very friendly and very helpful.Have stayed in chiang mai many times but never discovered this hotel until now.Location is a big plus only problem is wifi is very expensive.Connection to the mall is impeccable.I will surely stay at this hotel again and will highly recommend it to anyone.
for Everyoneby A verified traveler
value for moneyPosted May 9, 2013
Pros: The swimming pool
Cons: The brusque reception staff
Location: Ideally situated from the airport and the areas we were visiting
This hotel is largely geared to group tour bookings and as such doesn't have a lot of character. We stayed because it was across the street from where family were living. The best thing about the Lotus is the great swimming pool which was so good to come back to after a hot day sightseeing. The laundry service was excellent.
for Familiesby A verified traveler
Great access to everthing including shopping centrPosted Jan 22, 2013 on Hotels.com
Very relaxed and comfortable
Recommendedby A verified traveler
Posted Jan 2, 2013 on Hotels.com
Hotel may be old but service is good and room is clean. Room-size is big with a balcony that offers great view. Located next to a shopping mall that has three food courts and lots of eateries, so lots of choices for meals. There is also a supermarket in the mall. Hotel is only 10 mins from airport by car.
for Couplesby D & C from Sydney, Australia
Chiang Mai SurprisePosted Jan 2, 2013
Pros: The pool. Nice and big and not crowdy. Good to have a beer and swim after a day out.
Cons: English not widely spoken and quite a challenge to communicate efficiently. Helps to be patient, otherwise you might get the wrong message accross.
Location: Quite central for tours etc. A bit of a walk anyhere else. Night markets and City is far, but plenty eateries close by.
We recently stayed at the Lotus Hotel for 7 nights over Christmas. The hotel was very busy and seems to be very popular with Asian tour companies and groups. The exact reverse when we stayed on the islands. Breakfast was a stampede of tour groups shovelling down food to make the bus in time for excursions. Food was good, but you have to fight your way to find a seat, coffee and the egg stations. Forget about getting a fresh doughnut from the station, as they literally bump you out of the way to load their plates with heaps of sweets etc. It is a shame when plates are cleared and to see all the leftover food.The hotel do however provide a separate buffet for Western guests with a limited selection of the hot and cold buffet from the main dining area. We tried it once and the food was greasy and cold. So needless to say, we faced the crowds each morning and learned a few tricks along the way :) We stayed in the newer wing - Deluxe room with balcony(eclosed with glass) and found it comfy. Lifts are slow, because there are close to 700 rooms and found staying on the 3rd floor easier to take the stairs. Hot water aslo seemed to be a problem in the mornings. We had some brown water as well when all warm water seemed to seize and while still covered in soap. Pool is nice and the Mall adjecent to the hotel very convenient. Good locations and tuk tuk fun to night markets and old city - 50-100 Baht.Hotel definately a toursit class for the no frills traveller. Enjoy the challenge!
for Everyoneby Tara from Tucson, AZ, USA
Far exceeded our expectations!Posted Dec 4, 2012
Pros: Clean, spacious, affordable, friendly and helpful staff, great amenities
Cons: Wifi is not included and is very expensive. Only other thing that we wish it had was a hot tub, but we were still very happy here
Location: Only a 10 minute walk from the old city and 10 minute Tuk-tuk ride from the tourist area of the east gate. We loved the location.
We really loved our stay at the Lotus, so much so that when we went to a new hotel outside of town we stayed only one night and then returned to Pang Suan Kaew. Rooms were absolutely beautiful, especially for how reasonable a price as we payed. We were expecting a hotel, and I feel that the Lotus could pass for a resort. There's a beautiful and impressive lobby, great swimming pool, large rooms and wonderful staff. My fiancé and I are glad that we got to stay in Chiang Mai so long in part because of how comfortable we were in this hotel. You're not far from the old city and it's only a 5-10 minute ride to most anywhere you want to go. The only down side at all is that internet is not included and is very pricy, however there's an abundance of coffee shops with free wifi across the street and within the Pang Suan Kaew shopping mall that the hotel is attached to. For a quick, cheap, and delicious meal try the Thai food court on the bottom floor of the mall. Spicy Yam salads are made right in front of you for less than a dollar!