Ratings based on 145 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom India

Lovely hotel. Nice location. Great Staff

Posted May 18, 2015
We had a great time. The kids really enjoyed their stay. It was nice to be upgraded.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom W

Nice hotel

Posted May 7, 2015
You may find cheaper, but this is good value. quiet and clean. yes it is a bit further away but has a shuttle bus to the night msrkets abdge is a $4 ride back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Songkran at Mercure

Posted May 1, 2015
Staff was great and the value was the best I've seen in Chiang Mai! We had a group with three rooms and all received free upgrade rooms with California king beds. Had water celebrations on the street the staff set up a barel and hose for everyone, along with live music. We were treated very well on our stay here.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 13, 2015
Because it is not within the downtown, the hotel is not crowded. It is value for money.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom australia

Great hotel, close to everything, beautiful staff.

Posted Mar 5, 2015
We had a fantastic stay here. The staff were wonderful, friendly, welcoming and helpful. The hotel is a 2 min walk to the fresh food market, and a quick tuk tuk ride into the old city. Nice food and cold beer from the restaurant and the kids loved the pool.
Comment from Hotel Management
Mar 12, 2015 by Jane, Hotel Management
Dear amber, Greeting from Mercure ChiangMai! We would like to thank you for choosing to stay with Mercure ChiangMai during your recent visit to ChiangMai and for sharing your appreciation with us. We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Mercure ChiangMai. Sincerely, Phattharaphan Promnoi Secretary to General Manager
2 out of 5
Recommended
for Families
by Sin Yeefrom 香港

服務一般,但價格便宜

Posted Feb 28, 2015 on Hotels.com
酒店位置離古城有些距離,要去大街才有長條車乘搭,但附近有間大型超市,購買必需品非常方便。但部分酒店服務員英文不佳,未能解釋電梯為何只能戴4人(電梯內標示可戴13人)。其中一間房間熱水不足及水流較慢,亦未能為我們解決。
3 out of 5
Recommended
for Everyone
by A verified travelerfrom wellington NZ

Good for money

Posted Feb 26, 2015
This hotel was the cheapest of the ones we stayed at during our trip to Thailand (we paid 35NZD per night for supreme room) And it was reasonable for the money we paid. The hotel staff were friendly, the bed was massive and very comfortable, the A/C was great and the pool was nice and deep. The breakfast was average (the is a fresh fruit and food market not even 5min walk which was amazing! So we went there instead). They advertise a free shuttle to the night markets, which seemed to akways be booked out by really early in the morning as it was a 5 story hotel and only one van. But in saying that the taxi was always between 60-100thb each way. It is about a 10min drive to the night market. The internet didn't work in our room at all- we could only use in lobby. Overall for $35 a night we were happy, but I would prefer to stay closer to the old city or night markets so you could walk places if you wanted. This was a little far but if you are on a budget and want somewhere nice enough then I recommend!!!
3 out of 5
Recommended
for Families
by A verified travelerfrom Japan

隣にスーパー有◎。スーペリアは広々◎。Wi-Fiは要改善…

Posted Feb 24, 2015
Pros: 隣にTOPSというスーパーがある。 チャンプアクのバスターミナルに近い。 日本式ホテルのような室内サービス。 部屋が広くて快適でした。清潔で衛生的。 スーペリアは、イスが3つ、テーブル2つあり満足です。
Cons: Wi-Fi です。すぐに途切れました。そして遅い。。 株投資家には不便と思われます。
Location: チャンプアク門から近い。庶民的な市場がある。 チャンプアクのバスターミナルからも近くて便利でした。
チャンプアクのバスターミナルから、チェンダオに行くので利用しました。 スーペリアのお部屋は広々で良かったです。 日本人の宿泊客も多いのか、珈琲やポットが添えつけてある等、 サービスが日本のビジネスホテル的で、使いやすかったです! ベルボーイも気の利いた方々が多く、タクシーやソンテウの相場も相談できます。 翌日は荷物を17時まで預かってもらえました。→チップは渡しました。 私の宿泊時は欧米・欧州の人が多かったです。 Wi-Fiが受信しにくくて、宿泊客と電波を取り合ってるのかな~と。 隣にスーパーTOPSがあります。 →お高い目スーパーのようで、日本の食品も輸入品としてある。 幼児がいたため、おむつも売っているので便利でした! 部屋の冷蔵庫は置き販売の押し売りもないので、 シンビールやおつまみ、惣菜など好きなものを買って持ち込みました。 (どうせなら、市内のレストランで食事をおすすめしますが・・) とても使い勝手がよく、チャンプアク門まで歩いて行けます。 朝は、少し足を延ばすと市場にも歩いていけます。 また利用させていただきます。 ありがとうございました!
Comment from Hotel Management
Mar 6, 2015 by AAM, Hotel Management
Dear NekoNeko, Greeting from Mercure ChiangMai! We would like to thank you for choosing to stay with Mercure ChiangMai during your recent visit to ChiangMai and for sharing your experience with us. I was pleased to read that you had an enjoyable stay in our hotel. I will share your comments to the whole team. Your feedback is extremely valuable to us as it helps us improve the quality of our service to better meet your needs. I hope we will have the pleasure of welcoming you again soon in Mercure ChiangMai. Sincerely, Phattharaphan Promnoi Secretary to General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

comfortable and very good location

Posted Feb 16, 2015 on Hotels.com
the room was very clean and the hotel is in a very quiet area.breakfast is good and price is very reasonable. we could walk to most temples and the old city. a very nice supermarket Top was just next to the hotel selling lovely bread and everything you need. we will definitely stay in this hotel again.
Comment from Hotel Management
Apr 25, 2015 by Jane, Hotel Management
Dear Guest, Greeting from Mercure ChiangMai! I would like to thank you for choosing Mercure ChiangMai as your accommodation choice during your recent stay in ChiangMai and for taking the time to shared about your experience with us. We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments will be shared with the whole team. We all look forward to welcoming you again soon in Mercure ChiangMai. Sincerely, Phattharaphan Promnoi Secretary to General Manager
4 out of 5
Recommended
for Couples
by audreyfrom Perpignan

chiang mai

Posted Feb 14, 2015 on Hotels.com
Séjour pour la fête de la fleur 2015
Comment from Hotel Management
Apr 25, 2015 by Jane, Hotel Management
Dear audrey, Greeting from Mercure ChiangMai! We would like to thank you for choosing to stay with Mercure ChiangMai during your recent visit to ChiangMai and for sharing your comments with us. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Mercure ChiangMai. Sincerely, Phattharaphan Promnoi Secretary to General Manager