Ratings based on 51 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby Trish from Brisbane QLD, Australia
BEWARD THE MANDATORY COSTS FOR XMAS & NYPosted Jan 11, 2013
Pros: Clean, quite and relaxing
Cons: Location and design of bathroom
Location: Location was not in walking distance to anything.
The hotel was very good. The location let it down and whilst they had a tuk tuk to take you into the night market they did not have one to return....go figure! The hotel spa and massage are very expensive and as such have little patronage. I woudl have been happy to use this service if the prices were more reasonable. Also, beware the MANDATORY COST imposed by the Hotel for dinner if you are there for Xmas or NY...it is in the area of about $150 per person....more than the room cost. In terms of the room, the toilet is on an angle and unless you're waif thin, it is very difficult to sit comfortably. So for those larger folk, you may need to see if there are any other rooms which have more room around the toilet. All that said, I would recommend the hotel, it is quiet, clean and relaxing.
for Getaway With Friendsby A verified traveler
Poor maintenance servicePosted Dec 18, 2012 on Hotels.com
We were confirmed with Hotels.com for two twin beds and upon our arrival, we were told that for the type of room that we booked, they don't have two twin beds. Also daily room service was poor as they don't replenish plates, glasses or even toilet paper; we had to call the front desk for them.
for Everyoneby al from beijing
great hotelPosted Dec 16, 2012
great location, great pool, good food - bar drinks not up to par - but overall highly reccommended !!!!
RatiLanna Exceeded ExpectationsPosted Dec 9, 2012 on Hotels.com
RatiLanna exceeded our expectations. The Check-in was easy and friendly. They offered to give us a quick tour of the Hotel and explained the basics. The room was amazing! It was beautiful, big, the bed very comfortable with great pillows, nice shower and separate tub. The Hotel environment and service were both good. It is a bit far out from the the city (night bazzar) but can easily take a tuk tuk there. Their breakfast is very good! The only suggestion I have for the Hotel is to improve Pool sitting area (chairs and cushions need update, more towels needed) but pool is great!
for Everyoneby A verified traveler
Beautiful hotel with great featuresPosted Oct 11, 2012
Beautiful hotel, huge rooms with king size beds, private decks, great bathroom with inset bubbling waterfall feature. Gorgeous pool, warm and swim up bar and plenty of lounges. Staff are super friendly and really go out of their way to assist with any enquiry. Breakfast included and was excellent. Little way from markets and town but worth the 10mins and 80 baht ($3AUS) each way in a tuk tuk, simply to be able to enjoy this hotel. Impressive gymnasium and hotel staff happy to store bags on last day and allow use of pool and gymnasium showers so you can freshen up before an evening flight out. Overall I'd rate this hotel as 4.5 but this wasn't an option on the selection - had to be 4 or 5. Only minor issue is the lighting in the room, whereby all the lights are accessed from a control panel on one side of the bed, which is annoying if the person on the other side and wants to read. But this is very minor compared to the benefits of this hotel. Would definitely recommend and would stay again. Chiang Mai is great to visit and lots to see and do.
Recommendedby A verified traveler
Posted Oct 7, 2012 on Hotels.com
for Everyoneby Rod from Brisbane QLD, Australia
Chiang Mai heavenPosted Sep 22, 2012
Pros: Peaceful Thai tranquility
Wow, from the moment we walked in to the lobby we were hooked. With the aroma of camfur, the timber finishes of the hotel and rooms was impressive. The staff were so very attentive, right from the start with a guided tour by the Manager of the hotel and its features. The concierge staff did not miss a beat, from greeting us hello, planning and booking day trips or farewelling us and have a wonderful day. Close to the night markets, only 100 baht by Tul Tuk, it is well positioned close to the action but far enough away to be peaceful. We only stayed 3 nights but would have stayed longer if time had allowed.
for Everyoneby Fran from Canberra ACT 2601, Australia
Ratilanna's truly special..Posted Jul 31, 2012
Pros: Beautiful appointment. This hotel is quiet and yet close enough to everyting. I loved the authentic Thai inclusions.
Cons: Room views from one room. I booked three rooms in total and the other two had a very nice aspect.
Location: It was lovely right on the river and nice to be away from the night market. 100 baht and you were right in town. The free shuttle was good too.
This is a great hotel with beautifully appointed rooms. My only critisism would be the view from our room was poor. This was probably due to me needing interconnecting rooms and one room didn't really have a view. (My expectations are also very high as I have brilliant views from my own home).
for Everyoneby Rohan from Australia
Great hotelPosted Jul 22, 2012
Pros: the room, and food at the restaurant downstairs
Cons: The bathroom shower needed fixing
Great rooms, and friendly staff. The food in the BBQ restauant was fantastic. Cant fault it
for Everyoneby Narelle & Greg from Brisbane QLD
COMPLETE LUXURY!!!Posted May 20, 2012
Location: Good Quiet location, out of town of the hustle & bustle. Short trip to the Markets by taxi or Tut Tut...
Loved the Hotel from start to finish! Would love to go back one day as it is complete Luxury. The staff were all very friendly & helpful. The whole atmosphere was superb & the experience of staying there was Great...Loved the Pool. Also the food in the Restaurant was very Good & the Buffet Brazilian Food was Delish. My husband enjoyed watching the TV in the Spa Bath...lol...The Shower also had a Great size BIG shower head...The Bed was Huge & a bit hard for us but the Asian countries all seem to like hard beds..We would highly recommend this Hotel to all travellers especially if you are looking for Luxury & Comfort...:)