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Reviews of Royal Peninsula Hotel

3.5 out of 5
Royal Peninsula Hotel
9/9 Assdathorn Road, Sriphoom, Chiang Mai, Chiang Mai

Reviews

7.4

Good

Rating 10 - Excellent. 102 out of 648 reviews" "
Rating 8 - Good. 283 out of 648 reviews" "
Rating 6 - Okay. 190 out of 648 reviews" "
Rating 4 - Poor. 50 out of 648 reviews" "
Rating 2 - Terrible. 23 out of 648 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and cleanliness very good, but Wi-Fi very unreliable
Stayed 16 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
very smart hotel staff were excellent and very helpful and so friendly
Stayed 13 nights in Feb 2024

6/10 Okay

Yasuhisa

Disliked: Cleanliness, staff & service
The rooms are larger and with a small balcony. The carpeted areas in the hallways need a good vacuum cleaning. A bit of a walk to get where actions are. Hot water with a bathtub is a plus.
Stayed 6 nights in Jan 2024

6/10 Okay

Daniel

Traveled with partner
Liked: Staff & service
It was clean but kind of older and needs updated. Some doors didn't close. Staff were very friendly and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Voua

Disliked: Staff & service
Stayed 3 nights in Nov 2023

6/10 Okay

Maoz

Liked: Cleanliness
Disliked: Property conditions & facilities
The pool is in renovation and dirty with bad smell

10/10 Excellent

Donald, charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large, I liked this.!!!!!!!!!!!!!!!!!!!!!!!!!!!°°!°°°
Stayed 2 nights in Jan 2020

10/10 Excellent

SuzanneBenjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff are amazing & so knowledgeable. America Cheker Lek, who books the tours bikes ,etc is so very friendly & know all the little things that a traveller requires...ATM Sim Card, Laundry. I would highly recommend this Hotel
Stayed 3 nights in Nov 2019

10/10 Excellent

Troy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thailand
Everything good. Nice hotel.
Stayed 1 night in Jul 2019

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Everything perfect. Excellent value for money. Great reception staff
Stayed 20 nights in Jul 2019

6/10 Okay

MANSOUR

Disliked: Property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

MANSOUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend to other peoples
Nice hotel verey friendly staff. Especially tour table .(lek nice person .)
Stayed 1 night in May 2019
Response from The Management Team on May 26, 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note your valuable feedback on our rooms and amenities. We will keep improving our services to better serve our guests. Thank you once again for your review and for your patronage. We are looking forward to welcoming you on your next stay with us. Best regards,

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The size of the rooms and the location were great but it stops there.The internet what internet was terrible and out dated.no internet was so ever at pool and area around pool dangerous.And next the breakfast what a joke if you from Thai maybe not to bad but from anywhere else do not bother it is horrible,much better to buy out of hotel and get something you can eat,have stayed in many hotels across many parts of thailand and by far the worst breakfast if you could call it that.
Stayed 9 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good buffet breakfast,good room and good people working!
Stayed 4 nights in Jan 2019
Response from Royal Peninsula Hotel Chiang Mai. on Jan 16, 2019
We would like to take this opportunity to says thank you very much for your kind feedback. We wish this compliment will improve our services and facilities in the future.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and more.
This hotel is of Marriot Inn quality with freindlier service at 20% of US prices. Outstanding in every respect.
Stayed 3 nights in Oct 2018
Response from Royal Peninsula Hotel Chiang Mai on Oct 31, 2018
Dear Value Guest, Thank you very much for your complementary comment, your feedback will help us to develop our service in the future.

10/10 Excellent

Ren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious room for a cheap price, good location. I will definitely go back again.
Stayed 6 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Oct 2018

8/10 Good

pat, suffolk, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely friendly hotel
I really enjoyed my stay there, the staff were extremely helpful, especially making phone calls for me when my luggage did not arrive due to delay on flight. They said better if we speak in Thai to Thai person. Bed really comfatable, room cleaned to an excellent standard. Hotel a little bit away from the main parts of Chiang Mai but good for me because i enjoy walking about and there were always tuk-tuks to transport me. Breakfast was excellent
Stayed 11 nights in Sep 2018
Response from Royal Peninsula Hotel Chiang Mai. on Sep 19, 2018
Dear Value Guest, Thank you very much for your kind feedback, we appreciated for your comment and this message will help us to improve our excellent services and facilities in the future.

6/10 Okay

Verified traveler

Good staying at the Royal Pninsula
Over all there were good stay going around in the city and going to the resutaurant around near Tape.
Stayed 2 nights in Aug 2018

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Royal Peninsula Hotel Chiang Mai on Aug 8, 2018
Thank you very much for your feedback, we trust your review will help us to gian more our improvement in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It's convenient to walk around the city. staff are super friendly and the hotel is clran. obe gets
Stayed 4 nights in Jul 2018
Response from Royal Peninsula Hotel Chiang Mai on Aug 1, 2018
Thank you very much for your message, we wish this feedback will help us to improve our service and facilites in the future.

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 4 nights in Jul 2018
Response from Royal Peninsula Hotel Chiang Mai on Jul 27, 2018
Thank you very much for your feedback. We appreciated for your message that it will give us the opportunity to work hard of our service and facilities to get better in the future.

10/10 Excellent

Verified traveler

Stayed 4 nights in Jul 2018

8/10 Good

wind99, Japan

Liked: Staff & service
good stay but need refureshing the room.
convinient to reach the tape gate area. Just need it be refuresh the old room to be new one.
Stayed 2 nights in Jun 2018
Response from Royal Peninsula Hotel Chiang Mai on Jun 25, 2018
Thank you very much for your feedback and comments. Your messege will help us to improve our facilities and services. We wish to have chance to welcoming you back to our hotel in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot to stay just outside the Old City
The building and room were a little dated but lots of space and very quiet. Hotel staf was friendly and helpful. Buffet breakfast in the morning had both North American and Thai dishes which made for a great start to the day. Also, 2-5 minute walking distance to the old city.
Stayed 3 nights in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Not bad At all is Good …….........................
Stayed 3 nights in Apr 2018

10/10 Excellent

Mike, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just outside of old Chiangmai but well within walking distance to everything you need. Great staff and very comfortable.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff with decent rooms. Very helpful in booking extra adventures.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was a little dated and Wi-Fi was spotty, the staff was fantastic, very helpful and accommodating. The location is good also just a few blocks from the old city.
Stayed 8 nights in Mar 2018
Response from ICE on Mar 20, 2018
Dear Guest, Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Royal Peninsula Hotel, The Fact that you choose Royal Peninsula Hotel is an honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked then please let us know. Looking forward to welcome you again soon. Best Regards, Wanwipa Ms. Online Marketing Manager

6/10 Okay

jeff, nc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs brighter lighting
It was a lovely city really enjoyed it tours arranged were great
Stayed 7 nights in Feb 2018
Response from ICE on Mar 20, 2018
Dear Guest, Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Royal Peninsula Hotel, The Fact that you choose Royal Peninsula Hotel is an honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked then please let us know. Looking forward to welcome you again soon. Best Regards, Wanwipa Ms. Online Marketing Manager

6/10 Okay

David , Ontario, Canada

Liked: Staff & service
Get what you pay for
Not a bad hotel. It is dated. It is in walking distance to old town. Staff were friendly and helpful. Breakfast food is the same everyday and it is ok. Food temp would be hotter.
Stayed 4 nights in Jan 2018

6/10 Okay

Kim, Singapore

Disliked: Property conditions & facilities
Hotel a bit run down but still meets most of the basic requirements
Stayed 5 nights in Dec 2017

2/10 Terrible

michelle

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not a nice place to stay
We had high hopes for this hotel as the pictures made it look quite nice. Those photos were misleading as this is a very run down hotel, poorly lit, dirty place and certainly not worth the money they charge for the room. The room was more than adequate as was the breakfast.
Stayed 2 nights in Dec 2017

8/10 Good

Geovanny

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Hotel
Good hotel,staff great. Good value for money.
Stayed 1 night in Nov 2017

6/10 Okay

Nick, Singapore

Disliked: Cleanliness, property conditions & facilities
Old Room
Upon check-in, was told that room with double bed is not available, thus was assigned with a two single bed room, ok fine. (although i wonder why is this my problem since the booking was made 3 months ago). The room seems like it has been vacant for quite a long time, some weird smell, a little bit dusty wardrobe, and there is no floor mat and towel in the toilet. Given the rate I paid, I would tolerate this rather old condition room (the other room of my friends is in better condition), wouldnt say it is a good bargain though :)
Stayed 3 nights in Nov 2017

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Old hotel, not well maintained.
Hotel was old, and not well maintained. The swimming pool area is especially run down, with broken slats of wood and nails sticking out. Gym is outside, full of mosquitoes Even on the last floor there was so much traffic noise we felt like we were sleeping on the motorway, and all the rooms doora were creaking when guests were opening them. Breakfast was so so, not really 4 stars, but then neither is the hotel. It's a good half hour walk from the city centre, better to use grab or uber.
Stayed 3 nights in Nov 2017

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017

6/10 Okay

Verified traveler

passable only
pictures were misleading the rooms were old and the bathroom have NO air conditioning, very hot. And also holes in ceiling of bathroom, wifi working intermittently only.
Stayed 6 nights in Sep 2017

4/10 Poor

steve, qld

Disliked: Staff & service, property conditions & facilities
nothing
nothing much to say was booked in for a week stayed a day and half and moved don't stay
Stayed 7 nights in Sep 2017

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peninsula 2
Friendly staff clean worlds good location
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peninsula
Comfortable, private,, friendly staff, relaxing ambience and good location walking distance to market
Stayed 1 night in Sep 2017

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Ly

Liked: Cleanliness, property conditions & facilities, room comfort
Ok stay
We happy with the location. Good price for what it's worth. However there's one girl in reception super rude to us on our last night which is a shame. But every others staffs are nice.
Stayed 1 night in Jul 2017

8/10 Good

KAMPON

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2017

4/10 Poor

Traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sadly its not so royal!
The staff here are joyful! A few of the reception staff have very good English. The lady who gives info about CM attractions is very knowledgeable & helpful. There are often tuk tuk & Songtaew outside the hotel, which makes it easy to travel. Breakfast is meh & they serve the same everyday. We stuck to fruit & rice. We moved rooms 3 x. The first room had some hotel guests aka 2 x gheckos that came crawling out of the air-con when we were settling in. Staff couldn't catch them to get them out so they shifted us. The 2nd room was nice with a bigger fridge, sadly the air-con did not work. You need air-con as its very hot. The 3rd room was very tired & felt quite dirty. On the 2nd to last night whilst sitting on the toilet, another ghecko came crawling out of the roof! Its quite common for ghecko to come out esp near light, but I'm not sure the problemactually gets dealt with. We ended up shifting hotels and we wanted better location to everything even though we had paid for another 5 days . We felt we had gotten our moneys worth so faulking out a couple of hundred dollars more was a better option for us. The pool is ok for a little splash around, the gym lacks good working equipment however.
Stayed 12 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 min walk to the old town, comfortable room with AC.
Stayed 4 nights in Jun 2017

8/10 Good

david john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall - OK
Had to change rooms, because the bathroom starting making an awful noise in the evening. Bed very comfortable. TV was useless, virtually unwatchable. For me, the location was just too far from the bars and restaurants.
Stayed 2 nights in Jun 2017