Ratings based on 266 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located in Chiang Mai

Posted Apr 20, 2015
Nice hotel although a little aged. The staff were extremely polite, professional, friendly and helpful. Food in the club area was limited but good.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Great facility, convenient location

Posted Apr 20, 2015
Pros: Location and wifi speed!
Cons: I just wish the bed was a little softer and pillows a little firmer.
Location: The night market is only about 5 minutes walk away. Old city is maybe another 5 to 10 minutes walk.
The facility is only 7 years old. It practically brand new. Location is fantastic. It's 15 minutes from the airport. The night market is only 5 minutes walk away. Another 5 minutes will take you to the old city.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Japan

市中心部の便利なホテル

Posted Mar 28, 2015
スタッフの対応がとても良いホテル。おかげで快適に過ごす事ができました。またチェンマイに来る際には再訪させていただきます。
3 out of 5
by A verified travelerfrom 1232

Vacaciones románticas y descanso

Posted Mar 27, 2015
Pros: localizacion
Cons: bufete
Location: night marketing cerca y templos
Otea tiene bufete desayuno planta baja de 3 estrellas tubo os que pagar up grade para subieron piso y estr en nivel ejecutivo de de tienen un servicio de bebidas free y un bife tate desayuno decente. la alberca horrible pues están construllendo un edifico al lado de la misma donde el ruido es insoportable. Así que si llegan olvídense de la alberca pd no es barato bien localizado.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom singapore

Good hotel, location and facilities

Posted Feb 3, 2015
Pros: Everything including staff
Location: Near the old city and the night market. Lots of little restaurants/ cafes nearby and hundreds of temples. Wasn't crazy with traffic.
Good comfortable hotel with good facilities and very friendly staff. Good location with walking distance to the old city. The staff in the horizon club especially helpful especially George! Only negative is a building going up next door but the noise wasn't too bad by the pool... Definitely recommend the hotel.
5 out of 5
Recommended
for Families
by A verified traveler

최고였습니다

Posted Feb 2, 2015 on Hotels.com
부모님 모시고 가는 가족여행이었기에 약간 비싼 감은 있었지만 그래도 좋을 거라 생각하고 선택하였는데 샹그릴라 이름에 걸맞는 깔끔한 객실과 서비스였습니다. 처음에 예약은 그냥 조식 불포함 노멀 룸으로 예약하였는데 도착해서 체크인 하면서 Horizon Club 으로 업그레이드 시켰습니다. 방 하나에 1,200 THB의 추가 요금이 붙었는데 조식만 먹더라도 저만큼의 금액이 붙기에 금액적으로도 나쁘지 않았네요. Horizon Club 전용 라운지도 이용할 수 있고 좋았습니다. 수영장도 크진 않지만 깔끔하고 예쁘게 잘 꾸며놨고 객실 상태도 훌륭했습니다. 위치가 아주 좋은 위치는 아니지만 충분히 괜찮은 곳이었고, 치앙마이의 다른 호텔들에 비하면 저렴한 가격은 아니지만 그래도 충분히 만족스러운 숙박이었습니다.
5 out of 5
Recommended
for Couples
by A verified traveler

Relaxing

Posted Feb 1, 2015 on Hotels.com
We stayed for 3 nights, the hotel, staff were fantastic, near the shops, very good breakfast, we will come back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Shangri-La is at a location perfect for exploring.

Posted Jan 31, 2015
Pros: Everything.
Cons: More reasonably priced in hotel dining options.
Very comfortable hotel for a 6 day stay in Chiang Mai. Friendly staff within easy walking distance of many of the sights in the Night Market and the Old City....
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, friendly staff, good location

Posted Jan 30, 2015
Pros: Comfortable, clean rooms, friendly staff, great breakfast buffet.
Cons: The perfume smell in the lobby was a little overpowering and gave me a headache.
Location: 2 blocks from night market and restaurants, short tuk tuk ride to the old city
Our stay at Shangri-La was very pleasant. The staff was extremely friendly and ready to serve at all times. The room was clean and the bed was comfortable. I was a little disappointed by the construction noise disrupting our time by the pool (this was going on immediately next door to the pool), but I understand this was out of the control of Shangri-La. The location of the hotel was fantastic for us to walk to the night market and for a short tuk tuk ride to the old city. Overall, we thoroughly enjoyed our stay there.
5 out of 5
Recommended
for Personal Event
by Jimfrom London

Superb hotel

Posted Jan 26, 2015 on Hotels.com
I've been coming to Chiang Mai for 20 years. I can honestly say this is the best hotel I've stayed in. Beautiful hotel and grounds, huge pool and a fabulous spa. Really friendly and helpful staff. The room was large and well appointed, the bed was large and very comfortable. Large bathroom with separate bathtub and shower. A 5 minute walk to the night bazar. Great location, great hotel.