Ratings based on 126 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Singapore

Nice Hotel close to shopping area

Posted Oct 12, 2014
Pros: Experience and friendly staffs. Always ask for our feedback on the hotel services for improvement.
Cons: Need indoor cafe shop with air con at swimming pool area because construction of Condo next the hotel, little noisy.
Location: 3-D Art Paradise, Let's Relax Massage with Mango Sticky Rice, German Restaurant with Pork Knuckle opposite Let's Relax Massage, Night Market
We booked Club Floor with complementary drink and snack all day. Very good service provided by the Hotel staff, relaxing hotel check in, luggages were in our room after check in, helpful and caring staff to get the information for sightseeing, massage, and shopping. Hotel is near the 3-D Art Paradise, we had a wonderful time there for photo taking. Many massage, SPA, shops and restaurants at walking distance, easy to find taxi and transportation. Hotel room is bright, clean, no mosquitoes. Our room window facing east, can see beautiful sunrise every morning. Impressive stay for our Wedding Anniversary. Highly recommended to our friends. We were in Chiang Mai Mid of October, low season booking, not many tourists around, easy to get around, can enjoy the quiet atmosphere everywhere.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur , Malaysia

Excellent Service

Posted Aug 7, 2014
Upon checking in I was asked whether I would like to upgrade to a Club room which will provide me breakfast for all 3 of us as I was travelling with my wife and son aged 10. It would also entitle us to the club facilities where they served cocktails and food every evening which was as good as a light early dinner. The price charged was also very reasonable. The service was very good at the cafe for breakfast and also at the Horizon Club especially George who took good care of us there. The concierge office were also very helpful in arranging the daily tours as we were only there for 4 days 3 nights and I did not arrange any earlier before the trip. All in all the staff at Shangri La Chiang Mai made made it an unforgettable holiday trip to Chiang Mai
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel and one the best in Chiang Mai.

Posted Aug 5, 2014
Pros: The staffs
Cons: Nothing major but maybe could introduce free shuttle to main attractions in Chiang Mai. Could add more menu for the breakfast.
Almost perfect at every single items. Smooth check in and check out. Good location (10-15 mins) to night bazaar. Great and friendly staffs.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, QLD

Perfect service!

Posted Jul 21, 2014
Pros: Staff, cleanliness, attention to detail, health club and pool.
Location: The only downfall of this hotel is the location. Whilst it is reasonably close to the old city, it is a 20 minute walk
We stayed in Chiang Mai for a couple of nights whilst on our honeymoon. The hotel went above and beyond to make the experience perfect. There was a nice bottle of wine, chocolates and then later a lovely bath prepared for us to enjoy after a busy day walking around the markets. Staff were very friendly and attentive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Best hotel we have ever stayed at

Posted Jul 14, 2014
Pros: Everything! Staff went above and beyond to make you feel welcome and comfortable. Special mention to the lovely gentleman in the Horizon Lounge.
Location: Night markets, massages, shopping, restaurants, plenty of places to book tours.
Fast and efficient check in, we decided to upgrade to Horizon Club, which was a fantastic decision, well worth it. Rooms clean and spacious, staff attentive and efficient. Breakfast buffet was fantastic, as was the nightly BBQ Buffet. Large, clean pool with life guard, warm towels, water and fruit provided, as well as bar service.
5 out of 5
Recommended
for Business Travelers
by AJMS from Spain

Excellent Location of a very good Chiang Mai Hotel

Posted Jul 13, 2014 on Hotels.com
I had an overall excellent stay. I paid extra for the Club Floor and it was worth it. The location of the Hotel is spectacular because it is in a green field, which is attractive and quiet, but at the same time it is only 10-15 min walk from the center of Chiang Mai. Some furniture is a bit dated and needs renovation. The service in the restaurant can be a bit slow, however they compensate it by being extremely kind.
4 out of 5
Recommended
for Personal Event
by HL from Singapore

Posted Jun 25, 2014 on Hotels.com
Staff were friendly and helpful. Helped to call up the place I was going to to check for directions. Hotel and spa although a bit worn looking was comfortable and clean. Location of hotel was also good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 17, 2014
Highly recommend upgrading to their horizon club level when checking in. The lounge was a huge perk and the service was also upgraded with the club level concierge
4 out of 5
Recommended
for Everyone
by Matt from Melbourne

A nice hotel!

Posted Jun 12, 2014
Pros: Clean and tidy and lovely staff
Location: Good location, quite near the night market and some nice restaurants
Had a nice couple of nights here. A perfect place for a nice getaway, near a number of great, fairly central attractions in Chiang Mai.
2 out of 5
Recommended
by A verified traveler

Needs updating

Posted May 25, 2014 on Hotels.com
The f and b need serious attention won't return