When we first walked in to check in, the woman at the desk stayed on the phone for 5 minutes and did not stop to say "hold on" or "I'll get to you in a minute," so my husband and I stood there waiting for her to finish. Then she did not have a copy of our reservation, so I gave her a print out I had. She still could not find the reservation, but said "no problem, I have a room for you." She takes us to a room that was awful-no view, very musty and dirty, and the bathroom was not updated. She walked out without giving any additional information, leaving the door wide open behind her. When we walked back to the lobby to try to glean additional information, such as the WIFI, a different person was there. He was much more helpful and gave us information about a nearby winery that he would call so we could have a wine tasting--we felt much more welcomed after talking with him, though we were extremely disappointed with the room. It definitely needs to be updated. To the hotel's credit, after I submitted information about not being happy with the check in/room, the man called offering us a different room. My husband and I decided not to take it since at that point, we were settled for bed. The breakfast was decent-they had pastries, meats, and cheese, though they do not keep the utensils by the food nor on the table, so we had to wait for a waiter for a fork and spoon, which was odd. Overall, the experience was ok and not worth the price.