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Due to COVID, instead of the usual buffet breakfast, we were offered either a Chinese or Western breakfast box at three different pickup times. The Western breakfast (sandwich, hash browns, salad, fruit) was pretty good, while the Chinese breakfast (rice porridge, fruit) was borderline delicious.
It took some times to check-in due to unable to match HOTEL.COM reservation number to their system, guest being asked for their own hotel reservation number!
Verified traveler
Stayed 1 night in Nov 2018
Response from Michelle on Dec 4, 2018
Dear Guest:Thanks for your comments ! We'll enhance our employee training to get check-in procedure smoothly.
Also,We look forward to seeing you soon, Have a nice day!
Hotel room is clean and tidy. Personally like the corridor and lift lobby on my floor with subtle wooden decorations. Yet, the bus schedule to Alishan and way of purchase were wrongly provided by hotel staff. Suggest guests referring to the Tour Information Counter at train station for more information or Family Mart for purchase.
Verified traveler
8/10 Good
Nicole
Mar 4, 2017
Liked: Cleanliness, room comfort
Comfortable stay
Nice size and design but wear and tear starting to show (due to quality of material used - e.g. the vanity top in the toilet was made of cheap solid surface top and had all kinds of stains and scratches which could not be removed after cleaning which was a pity as other than that the room was well-designed). Only complaint was the initial service staff who checked us in told us that we had to wait "a while" as they had to check the room first - after waiting 20 minutes we checked again with another staff who told us check-in time was 3pm (we arrived at 2pm), so we actually had an hour to wait. Not great after a long journey and not having had lunch yet. He could have just told us we had an hour to wait and we would have left our luggage there to go have lunch first...
Nicole
8/10 Good
Verified traveler
Dec 10, 2016
Liked: Cleanliness, staff & service, room comfort
Check-in Time
I arrived at the hotel at about 1.45 p.m though I was told that the check-in time is 3.00 p.m. Having been in Taiwan for several times, I have not encountered such experience. Maybe the hotel should exercise a bit of flexibility with regard to the check-in time.
Very good condition. Nice display of historical valuable movie posters and items.
William
Response from General Manager on Nov 3, 2016
It's really happy to know that you enjoyed the stay in our hotel. The building was a theater about 40 years ago. So we decorate some historical posters and play old movies on Friday and Saturday night. We are looking forward to seeing you soon. Thank you.
We had a Japanese style room, with two steps up to the bathroom level. Very modern and nice, but not comfortable room layout and bathroom windows were not covered sufficiently from outside view. Each floor had a big lounge area in the middle with rooms off this area, resulting in noise when lounge area was being used. This was our least favorite hotel on our trip.
The hotel was clean, comfortable, and had a modern feel to it. While remodeled five years ago, it felt like a new hotel as everything was well maintained. The breakfast was not bad, but it did not contain a single fruit which is odd. Food varieties were also a little lacking. Otherwise a really good and reasonably priced hotel to stay in Chiayi.
Main issue was the smell of smoke in the room. There were obvious cigarette burns on the carpet. It is obvious that other guests have done the wrong thing and smoked in the room. Unfortunately, after many requests to deodorise the room, this was not done. We left the hotel several times just so they can do this and unfortunately it wasn't done. The breakfast was also very average and the refilling was quite slow. The location is next to a highway entrance and there is not a lot within walking distance of the hotel. Also, the cleaning staff opened the door despite a "Do not disturb" sign and also with us yelling at him not to come in.
It's a comfortable stay. Size of the room is just nice. Except the hotel was a little far from the nearest night market
Wai eng
Response from Hotel Day Plus on Apr 26, 2016
Thank you for choosing Hotel Day Plus again. According to the calculation of Google Map, It may take 15-20min to Wen Hua road on foot. We also provide no-charge bicycles for our customers. We look forward to your next visit and feedback. Thank you.
This is a very new hotel with a really big room for a family of 4. I like the decoration at the lobby and in the room. Can tell that the are done with detail and sincerity of the hotel. Really made me feel at room.
Hotel front desk staff rendered great services to us especially in providing free shutter services to & fro from hotel & train station and also safe-guarding our luggage even after we checked out, excellent service n hospitality
The hotel looked quite new with good facilities and a short taxi ride from the main train station. Convenient location with lots of local food stalls nearby. Staff were friendly and recommended where to eat like a local.
so far everything was great, except the WIFI is not stable, I am staying in 7th floor, highlight to the staff, but still not change. Overall is a very nice hotel to stay in Chiayi, I will stay again when I come back to Chiayi. Hope thing will change better.
Everything of the stay is perfect and nothing to be fault of. Room is spacious. As this is my second stay at this hotel since 2 years ago, the hotel is still well maintained. Will definitely stay again if I visit Chiayi town.
It is just a little bit fast away from the area which is famous for tourist to go shopping and eating.
I am attracted by the decoration at the hotel. The photo decoration at the room are also very beautiful. It's about the beautiful scene of AH LEE mountain.
Overall, the hotel is very good.
This was the only decent hotel I found online, pretty good review but we didn't realize it was so far to walk to the train station! The roads were not user friendly & good conditions for tourists like us dragging our heavy luggage. Perhaps there was hotel free transfer but we didn't ask as we were rushing off. Overall very nice to zzz.
The whole hotel has the smell of cigarettes, in the rooms, hallways, lobby. The smoke has been branded into the walls, carpeting and air vents. The smoke was actually coming through the A/C ducts.
The room was stylish. We were busy and staying for just one night, so we did not really have the luxury to enjoy it as much as we could have. We were not very impressed about the breakfast though. But we could do our laundry there, which was really good at that point of our Taiwan trip. All in all, the place left a good impression.