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Reviews of APA Hotel Keisei Narita-Ekimae

3 out of 5
APA Hotel Keisei Narita-Ekimae
906 Hanasaki-cho, Narita, Chiba-ken

Reviews

8.2

Very Good

Rating 10 - Excellent. 474 out of 1173 reviews" "
Rating 8 - Good. 437 out of 1173 reviews" "
Rating 6 - Okay. 163 out of 1173 reviews" "
Rating 4 - Poor. 65 out of 1173 reviews" "
Rating 2 - Terrible. 34 out of 1173 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shiela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area building
Stayed 1 night in Mar 2024
Response from Receptionist Minekawa on Mar 28, 2024
Thank you for staying with us here APA HOTEL 〈Keisei Narita Ekimae〉and your kind review.We look forward to welcoming you back soon.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent for a stop over in Narita. Staff were great
Stayed 1 night in Mar 2024
Response from Receptionist Minekawa on Mar 28, 2024
Thank you for staying with us here APA HOTEL 〈Keisei Narita Ekimae〉and your kind review.We look forward to welcoming you back soon.

2/10 Terrible

Lin Na, stockton

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bed wis too sagged into one side and uncomfortable to sleep
Stayed 1 night in Mar 2024
Response from Receptionist Yoshida on Mar 25, 2024
Thank you very much for staying at APA Hotel Keisei Narita Ekimae.We will share your valuable feedback with us for future improvement.Once again, thank you very much for staying with us.

6/10 Okay

Toshiaki

Traveled with partner
Because it is built directly across from a train station, the noise echoes in the room whenever a train passes by. It took a long time to check in because there seemed to be a lot of travelers.
Stayed 1 night in Mar 2024
Response from Receptionist Yoshida on Mar 26, 2024
Thank you very much for staying at APA Hotel Keisei Narita Ekimae.We will share your valuable feedback with us for future improvement.Thank you very much for your valuable feedback.

8/10 Good

Haiyan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024
Response from Receptionist Kuroda on Mar 23, 2024
Thank you very much for staying at APA Hotel Keisei Narita Ekimae. Thank you very much for your kind words regarding the location of our hotel. We will continue to strive to improve our services with the aim of becoming a hotel that is chosen by many customers, so please come visit us again when you are in the Narita area. All of our staff members look forward to your visit.Receptionist Kuroda

10/10 Excellent

Diego, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 2 nights in Mar 2024
Response from Receptionist Kuroda on Mar 23, 2024
Thank you very much for staying at APA Hotel Keisei Narita Ekimae. We are very happy to hear that you were satisfied with your stay. We will continue to strive to improve our services with the aim of being a hotel where everyone can stay comfortably, so please come visit us again when you are in the Narita area. All of our staff members look forward to your visit.Receptionist Kuroda

8/10 Good

Regina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a complain as the service and lication would make me stay there again. However, if someone can take the suggestion to make the stay better, I would appreciate it. I stayed for 1 night at Apa, the room was small but adequate. However it was not dusted so tge desk where the coffee pot was, was full of dust, back of the tv too. Temperature is centralized to only heat. I have to fan myself to sleep almost not wearung anything.
Stayed 1 night in Mar 2024
Response from Front Mochizuki on Mar 21, 2024
Thank you very much for staying at APA Hotel Keisei Narita Ekimae.We apologize for any inconvenience caused to our guests, even though you chose our hotel among many others.We will take your comments seriously and strive to improve our services.Thank you very much for taking time out of your busy schedule to give us your valuable feedback.

2/10 Terrible

yifang

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I have complain about this property, ordered an item Amazon for delivery date of 3/18, tracking shows problem occurred & shipped back to sender, I had to cancel order since I’m leaving on 3/19, realized the reason was front desk told the delivery man that I’m not the guest there, my name & my room number were on the shipping label, really upset they should train their staff properly, what a disappointment!
Stayed 6 nights in Mar 2024
Response from Front Mochizuki on Mar 21, 2024
Thank you for staying with us here APA HOTEL〈Keisei Narita-Ekimae〉.We are sorry that we let you down and did not meet your expectations.We will try to improve the level of service to satisfy our customers.

10/10 Excellent

Olivier

Stayed 2 nights in Mar 2024
Response from フロント 望月 on Mar 21, 2024
この度はアパホテル〈京成成田駅前〉にご宿泊頂きまして誠にありがとうございます。ご滞在中はごゆっくりとお寛ぎ頂けましたでしょうか。これからも皆様にご満足頂けますよう日々精進して参りますのでまた成田周辺にお越しの際は是非当館にお立ち寄りくださいませ。お客様のまたのご来館を心よりお待ちしております。

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bus transport from narita. Literally next to the train station. However, the Jr line gets you in (and out) of Tokyo (to avoid morning rush hours) faster. (4:30 vs 5:30). Another hotel is closer to the Jr line but they don’t provide transportation from narita to their hotel.
Stayed 1 night in Mar 2024
Response from Front Mochizuki on Mar 18, 2024
Thank you for staying with us here APA HOTEL〈Keisei Narita-Ekimae〉and your kind review.We certainly hope we will have the opportunity to serve you again.

8/10 Good

Hei Man

Liked: Cleanliness, staff & service, amenities
Bus shuttle to airport timetable is not the best and can be better.
Stayed 1 night in Mar 2024
Response from Front Mochizuki on Mar 11, 2024
Thank you for staying with us here APA HOTEL〈Keisei Narita-Ekimae〉and your kind review.We certainly hope we will have the opportunity to serve you again.

8/10 Good

Monique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to language barrier, we are not used to the check-in procedures but the front desk staff is very helpful and handle the process promptly. Thank you so much!
Stayed 2 nights in Feb 2024
Response from Sato, front on Mar 9, 2024
Thank you for having stayed with us.I hope you had a great time here.We look forward to seeing you again.

8/10 Good

Bidana

Location is great, room is so small you would not be able to open a suitcase, breakfast is available until 09:30 not 10:00 like stated in hotel policy, they don’t have computer and printer access if you have to print something they will send you to the nearby store. I do not recommend this hotel and would not stay again.
Stayed 2 nights in Mar 2024
Response from Sato, front on Mar 9, 2024
Thank you for having stayed with us.Our guest rooms are very functional for ecactivities.It would be appreciated, if you understand it.We hope to see you again.

10/10 Excellent

FABIAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay. Closest hotel to the Keisei Narita train station. Clean (Japan Size) rooms. Friendly staff.
Stayed 1 night in Mar 2024
Response from Front Mochizuki on Mar 8, 2024
Thank you for staying with us here APA HOTEL〈Keisei Narita-Ekimae〉and your kind review.We certainly hope we will have the opportunity to serve you again.

8/10 Good

Xiaozhou

Liked: Cleanliness, staff & service, property conditions & facilities
I stay with APA Hotel Keisei Narita-Ekimae 6 times within 15 months. Check out time is so early, most of the hotels check out at 11:00AM. I recommend add more airport shuttle bus schedules to pick up customers who stay at APA Hotel Keisei Narita-Ekimae.
Stayed 2 nights in Mar 2024
Response from Receptionist Suzuki on Mar 7, 2024
Thank you for staying with us here APA HOTEL〈Keisei Narita-Ekimae〉and your kind review. We certainly hope we will have the opportunity to serve you again. We will share the information regarding the shuttle bus with all of our staff and will consider it in the future.Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
K. Shoji is an amazing staff member of this hotel which I have stayed at a few times over the years. He made sure everything was done in a good way to help me with a quiet room and in a very service friendly way. The world needs more people like him
Response from Receptionist Kawamura on Mar 6, 2024
Thank you very much for staying at APA Hotel 〈Keisei Narita Ekimae〉.We would also like to thank you again for your kind words of praise regarding our front desk staff.We will continue to make every effort to improve our services to ensure everyone's satisfaction, so please stop by our hotel again when you are in the Narita area.We look forward to welcoming you back to our hotel.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were small but it was prefect for what I needed, close to the train and airport, staff were friendly and helpful, wish I could have tried the onsen but they don't allow large tattoos which is common. No complaints, would definitely stay again.
Stayed 1 night in Mar 2024
Response from フロント 高瀬 on Mar 6, 2024
"Thank you very much for staying at APA Hotel Keisei Narita Ekimae.We are very happy to hear that you were satisfied with your stay.We will continue to strive to make our hotel a comfortable place to stay for everyone, so please stop by our hotel again when you are in the Narita area.We look forward to welcoming you again.Takase/Receptionist"

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to the train station and narita district
Stayed 1 night in Feb 2024
Response from Sato, front on Mar 2, 2024
Thank you for having styaed with us.I hope you had a great time here.We look forward to seeing you again.

10/10 Excellent

KATSUYA, Arlington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
成田空港に前のりして宿泊するのに最適です
Stayed 1 night in Feb 2024
Response from フロント 鈴木 on Feb 28, 2024
この度はアパホテル〈京成成田駅前〉にご宿泊頂きまして誠にありがとうございます。ご滞在中はごゆっくりとお寛ぎ頂けましたでしょうか。これからも皆様にご満足頂けるホテルづくりを目指して参りますのでまた成田周辺にお越しの際はぜひ当館にお立ち寄りくださいませ。お客様のまたのご来館を心よりお待ちしております。

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great conveniently located hotel
Stayed 4 nights in Feb 2024
Response from Receptionist Minekawa on Feb 25, 2024
Thank you for staying with us here APA HOTEL 〈Keisei Narita Ekimae〉and your kind review.We look forward to welcoming you back soon.

10/10 Excellent

Zhuang

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and beautiful
Stayed 1 night in Feb 2024
Response from Receptionist Minekawa on Feb 25, 2024
Thank you for staying with us here APA HOTEL 〈Keisei Narita Ekimae〉and your kind review.We look forward to welcoming you back soon.

8/10 Good

Hing Kuen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Feb 2024

10/10 Excellent

Olivier

Stayed 1 night in Feb 2024
Response from フロント 福島 on Feb 24, 2024
この度はアパホテル〈京成成田駅前〉にご宿泊頂きまして誠にありがとうございます。ご滞在中はごゆっくりとお寛ぎ頂けましたでしょうか。これからも皆様にご満足頂けるホテルづくりを目指して参りますのでまた成田周辺にお越しの際はぜひ当館にお立ち寄りくださいませ。お客様のまたのご来館を心よりお待ちしております。

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient and close to station
Stayed 1 night in Feb 2024
Response from フロント 福島 on Feb 21, 2024
この度はアパホテル〈京成成田駅前〉にご宿泊頂きまして誠にありがとうございます。ご滞在中はごゆっくりとお寛ぎ頂けましたでしょうか。これからも皆様にご満足頂けるホテルづくりを目指して参りますのでまた成田周辺にお越しの際はぜひ当館にお立ち寄りくださいませ。お客様のまたのご来館を心よりお待ちしております。

10/10 Excellent

Etsuo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we always used APA hotel for my business trip. Thank you.
Stayed 1 night in Feb 2024
Response from Front Mochizuki on Feb 19, 2024
Thank you very much for staying at APA Hotel Keisei Narita Ekimae.We will continue to strive for your satisfaction, so please stop by our hotel again when you are in the Narita area.We look forward to welcoming you to our hotel again.

8/10 Good

ploypailin, Virginia Beach

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Receptionist Kuroda on Feb 17, 2024
Thank you very much for staying at APA Hotel Keisei Narita Ekimae. We are very happy to hear that you were satisfied with your stay. We will continue to strive to be a hotel where everyone can stay comfortably, so please come visit us again when you are in the Narita area. All of our staff members look forward to your visit.Receptionist Kuroda

10/10 Excellent

mommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this establishment were very hospitable and patient with us even when faced with the language barrier. We were very impressed with their attitude and eagerness to deal with guests and ensure all our requests were met! Another thing we really liked during our stay was the food at their buffet. The main thing that was really nice to see was that they were willing to attempt to converse in English or use translators to be able to understand us even though Japanese is their main language. That truly shows their desire to be as hospitable to guests as much as they can and we deeply appreciate it! The employees there were very focused and polite. The work of the people at this establishment is commendable and they deserve praise and gratitude for their hard and honest work. Keep up the great work APA Hotel!
Stayed 2 nights in Feb 2024
Response from Receptionist Minekawa on Feb 15, 2024
Thank you for staying with us here APA HOTEL 〈Keisei Narita Ekimae〉and your kind review.Thank you very much for your compliments on our staff and breakfast.We will continue to strive to live up to your kind words.We look forward to welcoming you back to our hotel.

10/10 Excellent

HUN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Next to 2 major station Narita JR and Keisei station with many dining option
Stayed 2 nights in Feb 2024
Response from Receptionist Minekawa on Feb 15, 2024
Thank you for staying with us here APA HOTEL 〈Keisei Narita Ekimae〉and your kind review.We look forward to welcoming you back soon.

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable clean room! Great for a 1 night stay!
Stayed 1 night in Feb 2024
Response from Front Mochizuki on Feb 6, 2024
Thank you for staying with us here APA HOTEL〈Keisei Narita-Ekimae〉and your kind review.We certainly hope we will have the opportunity to serve you again.

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having a public bath to soak in after a long flight.
Stayed 1 night in Jan 2024
Response from Front Mochizuki on Feb 6, 2024
Thank you for staying with us here APA HOTEL〈Keisei Narita-Ekimae〉and your kind review.We certainly hope we will have the opportunity to serve you again.

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pick up and dropoff is not as convenient as orher hotels.
Stayed 1 night in Jan 2024
Response from Receptionist Miyahara on Jan 27, 2024
Thank you for staying with us, APA hotel 〈Keisei Narita Ekimae〉.We hope you had a great time in Japan.Thank you.

8/10 Good

Miho

Stayed 1 night in Jan 2024
Response from フロント 望月 on Jan 25, 2024
この度はアパホテル〈京成成田駅前〉にご宿泊頂きまして誠にありがとうございます。ご滞在中はごゆっくりとお寛ぎ頂けましたでしょうか。これからも皆様にお選び頂けるホテルづくりを目指して参りますのでまた成田周辺にお越しの際はぜひ当館にお立ち寄りくださいませ。お客様のまたのご来館を心よりお待ちしております。

8/10 Good

Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got here after our flight into Narita. It was a nice hotel. Smaller than most hotels, but that's the APA style of hotels
Stayed 1 night in Jan 2024
Response from Receptionist Miyahara on Jan 22, 2024
Thank you for staying with us, APA hotel 〈Keisei Narita Ekimae〉.We are very happy that you were satisfied with your stay. If you have an opportunity to come to Narita again, we are always welcoming you.Thank you very much.

8/10 Good

John, Spring

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Receptionist Miyahara on Jan 11, 2024
Thank you for staying with us, APA hotel 〈Keisei Narita Ekimae〉.How was your stay? We hope you had a good time during your stay. If you have opportunities to come to Narita again, we are always welcoming you.Thank you very much.

6/10 Okay

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Receptionist Miyahara on Jan 8, 2024
Thank you for staying with us, APA hotel 〈Keisei Narita Ekimae〉.Did you have a good time during your stay?We also hope that you had a great time in Japan.Thank you very much.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holding luggage after checkout is a good amenity. Plane takes off at 5pm so leaving luggage at the hotel and spending a few hours at the local temple was nice. Then swiftly pick up the luggage back and walk to the the station to the airport was a breeze.
Stayed 2 nights in Jan 2024
Response from Receptionist Miyahara on Jan 8, 2024
Thank you for staying with us, APA hotel 〈Keisei Narita Ekimae〉.We are very happy to hear that you were satisfied with your stay, and thank you for your kind review too.If you have opportunities to come to Narita again, we are always welcoming to you.Thank you very much.

10/10 Excellent

chen pi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Receptionist Miyahara on Dec 29, 2023
Thank you for staying with us, APA hotel 〈Keisei Narita Ekimae〉.We are very happy that you had a good time at our hotel.We also hope that you had a great time in Japan.Thank you very much.

4/10 Poor

Mutsumi

Stayed 1 night in Dec 2023
Response from フロント 宮原 on Dec 27, 2023
この度はアパホテル〈京成成田駅前〉にご宿泊していただきまして誠にありがとうございます。ご宿泊中はごゆっくりとおくつろぎいただけましたでしょうか。お客様のまたのご利用をスタッフ一同心よりお待ちしております。

8/10 Good

Mayumi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was very dated property. Wifi didn't work and i had to go to the front desk more than a few times because the phone in my room didn't indicate what number to call the front desk. Eventually they moved me to a different room.
Stayed 1 night in Dec 2023
Response from Receptionist Minekawa on Dec 24, 2023
Thank you for staying with us here APA HOTEL 〈Keisei Narita Ekimae〉and your review.We are sorry that we let you down and did not meet your expectations.We will try to improve the level of service tosatisfy our customers.We certainly hope we will have the opportunity to serve you again.

10/10 Excellent

Panchika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size larger than tokyo area. Convenience, friendly staffs, comfy bed.
Response from Front Mochizuki on Feb 6, 2024
Thank you for staying with us here APA HOTEL〈Keisei Narita-Ekimae〉and your kind review.We certainly hope we will have the opportunity to serve you again.

10/10 Excellent

Sze Hin Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Receptionist Fukushima on Dec 20, 2023
Thank you very much for staying at APA Hotel Keisei Narita Ekimae. We are very happy to hear that you were satisfied with our stay. We will continue to strive to be a hotel where our customers can stay comfortably, so please come visit us again when you are in the Narita area. We look forward to your next visit.

8/10 Good

Renou

Stayed 1 night in Dec 2023
Response from Receptionist Fukushima on Dec 20, 2023
Thank you very much for staying at APA Hotel Keisei Narita Ekimae. We are very happy to hear that you were satisfied with our stay. We will continue to strive to be a hotel where our customers can stay comfortably, so please come visit us again when you are in the Narita area. We look forward to your next visit.

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stuff are very helpful. Room is small but bed is big and comfortable.
Stayed 1 night in Dec 2023
Response from Receptionist Kuroda on Dec 19, 2023
Thank you very much for staying at APA Hotel Keisei Narita Ekimae. We are very happy to hear that you were satisfied with your stay. If you are in the Narita area, please stop by our hotel. All of our staff members look forward to your visit.Receptionist Kuroda

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from フロント 福島 on Dec 20, 2023
この度はアパホテル〈京成成田駅前〉にご宿泊頂きまして誠にありがとうございます。ご滞在中はごゆっくりとお寛ぎいただけたでしょうか。これからも皆様に快適にお過ごしいただけるホテルづくりを目指しサービス向上に努めて参りますので、また成田周辺にお越しの際はぜひ当館にお立ち寄りくださいませ。お客様のまたのご来館を心よりお待ちしております。

10/10 Excellent

Brook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from フロント 高瀬 on Feb 9, 2024
Thank you for staying with us here APA HOTEL〈Keisei Narita-Ekimae〉and your kind review.We certainly hope we will have the opportunity to serve you again.Takase/Receptionist"

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room, wonderful bathtub, hot shower. Breakfast buffet was great. Free bus ride from airport worked out. Service was professional and friendly. I always try to stay in an APA hotel when i come to Tokyo.
Stayed 1 night in Dec 2023
Response from Reception Yoshida on Dec 9, 2023
Thank you very much for staying at APA Hotel Keisei Narita Ekimae. We are very happy to hear that you were satisfied with our stay. We will continue to strive to be a hotel where our customers can stay comfortably, so please come visit us again when you are in the Narita area. We look forward to your next visit.

8/10 Good

REIKO

Stayed 1 night in Dec 2023
Response from フロント 吉田 on Dec 9, 2023
この度はアパホテル〈京成成田駅前〉にご宿泊頂き誠にありがとうございます。ご満足頂けた様子が伺え大変嬉しく存じます。今後もお客様に快適にお過ごし頂けるホテルを目指して精進してまいりますので、また成田近辺にお越しの際は是非当館にお立ち寄りくださいませ。お客様のまたのご来館をスタッフ一同心よりお待ちしております。

2/10 Terrible

Conor

This was one of three APA Hotels I stayed in this trip (and one of 13 places I stayed in total this trip). APA Hotels can be quite consistent but this one had a horrendously tiny toilet. (I mean toilet, not bathroom.) As a man, if you sit on the toilet you'll be touching the porcelain. How horrible! Furthermore, not much to recommend this hotel. More cramped than average rooms, no USB charging outlets near the bed, soft mattress and it's on the "wrong" side of the train track. I'll visit Narita again, but I will definitely not stay in this hotel.
Stayed 1 night in Oct 2023
Response from Front MochizukiFr on Nov 29, 2023
Thank you very much for staying at APA Hotel Keisei Narita Ekimae.We are sorry that we could not meet your expectations despite the fact that you chose our hotel out of many hotels.We will share your comments with all of our staff and strive to improve our services to ensure your satisfaction.Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback.

4/10 Poor

Lana

Traveled with family
Disliked: Staff & service, amenities
I would have given a higher rating. After all you get what you pay for. Pros: 1. toiletries 2. a short walk to the train station train station and restaurants 3. They will keep your luggage if you arrive early. Cons: 1.no telephone number to call once you arrive at the airport. No directions to follow to get to the shuttle. We walk around the airport and road the tram for 30 mins.and ended up riding a cab from the airport to the hotel. It cost us $26 US.2. We arrived around 7 am,checked in & was informed about our room having 2 beds which I booked . No key given yet. We left our luggage & travelled around the city. Back to hotel at around 9pm, we again, were asked to submit our passports & fill up information. Because we were exhausted, we just followed every instruction. We were again reminded that we booked 2 beds. Upon entering our room ,1 full bed for me and my husband. We did not complain anymore because it was almost 10 pm and we were tired. 3. Tiny room. You can walk through the dresser and bed, that’s it. Bedsheets are are tucked in the wall in both areas, about half a foot space on the foot of the bed a foot from the dresser. 4. Bed length good for 5’6” height 5. You have to walk outside the building, cross 2 streets to get to the shuttle bus. 6. It was raining hard when we checked out. No umbrella provided, hence we were soaking wet like most passengers. Annoyingly, the bus driver driver passed the front of the hotel to pick us up as no one crossed the 2nd street.
Stayed 2 nights in Nov 2023
Response from Front Mochizuki on Nov 29, 2023
Thank you very much for staying at APA Hotel Keisei Narita Ekimae.We are sorry that we could not meet your expectations despite the fact that you chose our hotel out of many hotels.We will share your comments with all of our staff and strive to improve our services to ensure your satisfaction.Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback.

10/10 Excellent

yifang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Nov 2023
Response from Front Mochizuki on Nov 29, 2023
Thank you very much for staying at APA Hotel Keisei Narita Ekimae.We hope you had a relaxing and enjoyable stay with us.We will continue to make every effort to satisfy our guests, and we hope you will stop by our hotel again when you are in the Narita area.We look forward to welcoming you again.