Lobby
Check availability

Reviews of Americas Best Value Inn & Suites Waukegan Gurnee

2 out of 5
Americas Best Value Inn & Suites Waukegan Gurnee
411 S. Greenbay Road, Waukegan, IL

Reviews

5.6
Rating 10 - Excellent. 20 out of 291 reviews" "
Rating 8 - Good. 57 out of 291 reviews" "
Rating 6 - Okay. 99 out of 291 reviews" "
Rating 4 - Poor. 51 out of 291 reviews" "
Rating 2 - Terrible. 64 out of 291 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Lee Ann

Liked: Staff & service, room comfort
I'm betting this has been recently bought, and the new owners are trying to fix it. There were some building materials in the lobby. That said there were many rooms with no numbers on the door, my key took about 10 trys before it would let me in, they had to bring in a lamp because one of the ones in the room didn't work, and we found someone else's leggings in our room as we were packing to leave. Not hidden, and didn't see them the day before. There was no microwave or desk in the room. Never saw a pool, but not saying it wasn't there. It was a bed for 2 days, but not much more. Good wifi though:)
Stayed 2 nights in Apr 2022

2/10 Terrible

Shyanne

Traveled with family and small children
Disliked: Cleanliness, staff & service
Crappy hotel very dirty and not well maintained
Stayed 2 nights in Feb 2022
Response from Management on Feb 7, 2022
Shyanne, We apologize for any inconveniences you may of had during your stay. We will look into what happened and take all corrective actions.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jun 2021
Response from ABVI Waukegan on Jul 3, 2021
Thank you so much! We look forward to serving you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Nelle

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Blankets were ripped and had stains and burn marks. Smelled bad.
Stayed 1 night in Feb 2020
Response from Dan on Feb 26, 2020
We apologize for the inconveniences you had. Rest assured that we will take all corrective actions.

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing. The only thing that wasn't horrible was the location. It seems to be in the middle of everything for the most part. But that's it.
Stayed 3 nights in Jan 2020
Response from General Manager on Feb 3, 2020
Thank you for joining us during your recent trip. Though we are happy that you found our location to be remarkable, it's unfortunate that the same cannot be said about other aspects of your stay. We would have loved to learn more about the elements of our service that did not meet your expectations so that we could have promptly addressed them. We hope to hear from you soon and wish you all the best going forward.

6/10 Okay

MomofaSailor, Texas

Traveled with family
Liked: Cleanliness, staff & service
It will work for a night stay for graduation. Breakfast not great but you won’t be hungry.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
My stay
Customer service the staff in general is amazing very very helpful very very friendly very accommodating! On another note ... a little updating would do that hotel wonders, ie newer towels Newark carpet newer paint ECT. But other than that it was a good stay for the money
Stayed 2 nights in Jan 2020

2/10 Terrible

fumicon23

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very dusty and not clean at all. The wall had some holes and some off paint spots too. The first night we didn’t have shampoo and conditioners. I thought this hotel doesn’t provide it but next day after I came back to the room and I saw they put them in the bathroom so that means they didn’t prepare the room for the guest. The site said continental breakfast but it was very poor contents. That made me feel no breakfast is better than that. The front was always empty and people weren’t there.
Stayed 2 nights in Dec 2019
Response from General Manager on Dec 12, 2019
We set high expectations for ourselves, so we are sorry to see your stay was not to our standards. Rest assured, we will improve upon our cleanliness and housekeeping efforts moving forward. Furthermore, we will note your comments regarding breakfast. Enjoy your trip home and we hope to have another chance to impress you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The rooms were good size. They had the heat going when we got in so it was warm when we walked in the room. It was snowing outside so was nice to come into warm room.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
I was the last room by the stairs and heard every time someone came downstairs through the door. No washcloths and didn’t have any soap for the bathroom. The curtains were short so the light from the building outside shined through.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds could have been softer. There were little holes all over the walls.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service
It's not bad for the price but it wasn't the location I was expecting
Stayed 3 nights in Oct 2019

4/10 Poor

Nicole

Traveled with family
Liked: Staff & service
The staff was nice and very helpful wuth assisting wuth transportation and ny concerns. I was uoset because my card was charged but they stated the did not charge ny card. When i paid cash for the room
Stayed 5 nights in Sep 2019
Response from Guest Relations on Oct 7, 2019
Dear Nicole, Thank you for sharing the details about your recent visit. Please accept our apologies if there were any issues regarding your credit card during your time with us. We are delighted that our attentive staff was able to attend to your needs, which added value to your stay. Please grant us the opportunity to change your perceptions during your next visit.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That staff was helpful and was a quite place to stay second time we have stayed and it was pleasant
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice but the property and facility is in terrible condition and unkept!
Stayed 1 night in Sep 2019

10/10 Excellent

JK, Norwalk

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in and friendly staff. The only con would be a little better with cleanliness but overall, great stay!
Stayed 4 nights in Aug 2019

6/10 Okay

Frank, California

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very out dated. Wired smell as soon as I opened room door. Smelled like a mixture of mold, mildew and urine. Rust in restroom along floor and ceiling. Staff was respectful. Check in/out was very fast. Had no time to try the breakfast but it looked and smelled delicious.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible nasty hotel they didn’t give me my refund
Stayed 1 night in Aug 2019

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The room was in terrible shape. Curtains were torn and dust everywhere. I took pictures of all this. Towels had stains. We left a day early as it was just to filthy to stay
Stain on towels
Hook on bathroom door
Holes in walls
More holes
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast can be improved, and the towels need to be replaced “daily” otherwise I liked it. Great location.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how fast the service was when we had first gotten there. We had been on the road for 10 hours and we were trying to hirry get checked in, change, and then go eat. The manager took no time to get us all in. He even got my Mom and I a room next to my Dads.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Aug 2019

10/10 Excellent

Buddy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here to attend Navy Boot Camp graduation for my child. It’s my second time attending and we stayed here before. Staff is super nice.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I liked the location and the closness of restuarant and the naval exchange. The hotel itself was excellant but my room was not as clean as expected
Stayed 2 nights in Aug 2019

4/10 Poor

tom

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

AUDREY

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Flexibility of check-out. They gave us 1 extra hour. ^_^
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities
I did not like anything about this property. The property was old, run down. Torn curtains, plastic bag wrapped around smoke detector, boxes stacked up in one of the common rooms, no amenities, a squirrel living in the space of a missing air conditioner are just a few of the things. The only good thing I can say about the place was the maid was very pleasant and helpful. Definitely would not stay again.
Stayed 2 nights in May 2019
Response from General Manager on Jun 5, 2019
Your comments about your recent stay are gratefully received, as we always appreciate learning ways to better our accommodations. We sincerely apologize that we were unable to meet your expectations, though we're glad to know our helpful housekeeping staff could brighten your stay. We'll work diligently based on your comments to make sure we provide nothing but the best for our future guests. Again, thanks for reviewing, and we wish you all the best.

2/10 Terrible

Verified traveler

Stayed 11 nights in May 2019

6/10 Okay

Wesley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location where I had to go, not that far from my sister place. Less than 6 minutes
Stayed 1 night in Mar 2019

2/10 Terrible

Dominique

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property was very run down. The outside looked ok but once you got into the rooms it was raggedy.
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
The room was recently spackled and not even repainted. The smell overcame the room and we had to open the window the majority of the first day which didn't have a screen. The room had not been even remotely recently dusted. The bathroom was dirty. The free WiFi was not working. The breakfast was not Continental as listed and was very limited.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Carpet needs to be clean, beds are terrible. Obviously you get what you pay for. But beds feel like they're only springs. Staff was nice and courteous
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities
Breakfast not a breakfast, just coffee and piece of bread.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel to go to my sisters navy graduation. They have a bus that runs from the hotel to the base which is awesome but if you drive it’s only a quick 10min drive. The price is awesome and their rooms were nice and clean. The customer service was also wonderful. Very friendly people!
Stayed 2 nights in Jan 2019

4/10 Poor

JP, Washington, D.C.

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel room was poorly lit, even with all lights turned on. The walls were thin enough I could hear the occupants of the neighboring room while they held a normal conversation. The room's walls had water damage, as well as holes from previously mounted equipment (shelving or television, I suspect). Heat was provided by a wall-unit that had to be unplugged to shut off, and the plug was hot to the touch (indicating a wiring problem). The hotel staff was quite friendly; however, housekeeping does not clean your room until after you check out (if you're staying multiple days, housekeeping will not bring you fresh towels or make your bed).
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

2/10 Terrible

Anish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good
The bed spread and towels were dirty. Rooms looked old.
Stayed 2 nights in Nov 2018

4/10 Poor

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities
Less then Impressed
Dirty room with shoe prints on the wall along with dust on all wall Art. Shower leaked when you used it and the Drywall was fall off the wall around shower.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1) liked location being convenient and accessible 2) disliked no coffee pot in room and no elevator
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
First room we recieved, the door did not lock. When we asked to be moved front desk seemed disturbed that we asked. Second room we recieved had no towels and we had to once again bother the front desk for towels. Lastly the bathtub faucet didnt close all the way, so it was leaking all night long. At this point we didn't want to move since we already unloaded our stuff once again. Not our best stay overall.
Stayed 1 night in Oct 2018

2/10 Terrible

Lori

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
Went to see granddaughter's graduation from boot camp. Staff was very friendly, helpful and informative. The room was very comfortable and clean. Love that it has a fridge and microwave. Reasonably priced.
Stayed 3 nights in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom door broken at top, and water in tub dripping non stop, At breakfast the juice machine only had water for the five days I was there. Everyone was unhappy with breakfast and staff didn't offer an reason for the juice.
Stayed 5 nights in Oct 2018