Exterior

Reviews of Best Western Inn of St. Charles

2.5 out of 5
Best Western Inn of St. Charles
1635 E Main St, St. Charles, IL

Reviews

7.6

Good

Rating 10 - Excellent. 298 out of 1003 reviews" "
Rating 8 - Good. 360 out of 1003 reviews" "
Rating 6 - Okay. 174 out of 1003 reviews" "
Rating 4 - Poor. 93 out of 1003 reviews" "
Rating 2 - Terrible. 78 out of 1003 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
ABSOLUTELY EXTRAORDINARY service at Front Desk checkin/checkout!
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Mar 20, 2024
Hi Carol,Thank you so much for your kind words and positive feedback regarding the service you received from our Front Desk team during your recent stay at our hotel. We are thrilled to hear that you found our service to be absolutely extraordinary.We take great pride in providing exceptional customer service, and it's always rewarding to know when our efforts have made a positive impact on our guests' experience. Your compliments will be shared with our team, as it will serve as motivation to continue delivering outstanding service to all our guests.Thank you for taking the time to recognize our Front Desk staff. We truly appreciate your feedback, and we hope to have the pleasure of welcoming you back to our hotel in the future.If there is anything else we can do to enhance your future stays, please don't hesitate to let us know. We are here to ensure your comfort and satisfaction throughout your time with us.Once again, thank you for choosing our hotel and for your kind words.

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Will stay again
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 5, 2024
Hi Ignacio,We're thrilled to hear that you found our rooms clean and comfortable during your stay with us. Maintaining a high standard of cleanliness is a top priority for our hotel, and we're delighted that it contributed to your positive experience. We strive to create a welcoming environment for all our guests, and it's wonderful to know that you're considering staying with us again in the future. Your satisfaction is incredibly important to us, and we look forward to welcoming you back whenever your travels bring you our way.

2/10 Terrible

Pedro

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 26, 2024
Hi Pedro,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place to stay for a show at the Arcada Theatre. It was SO cold the night we stayed and the room was nice and warm when we arrived. Clean, comfortable. Flat screen HDTV with remote. Nice shower and bed. Frig and microwave. You are staying on the main drag so you are close to everything. The restaurant next door has delicious food!!
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 20, 2024
Hi Chris,Thank you for sharing your positive experience staying at our hotel. We're glad to hear that our location was convenient for attending a show at the Arcada Theatre.We're pleased to know that your room was nice and warm upon arrival, providing a comfortable environment during the cold night. Cleanliness and comfort are among our top priorities, and we're glad that you found the room to be clean and comfortable. The amenities such as the flat-screen HDTV with a remote, nice shower, bed, refrigerator, and microwave added to your overall satisfaction.Being located on the main street, we understand the convenience of being close to various attractions and amenities. We're also delighted to hear that you enjoyed the delicious food at the restaurant next door.Thank you for choosing to stay with us and for sharing your feedback. If there's anything else we can assist you with or if you have any further comments, please let us know. We appreciate your patronage and look forward to welcoming you back in the future.

4/10 Poor

Michael

Disliked: Amenities, property conditions & facilities
Loud property. No cable
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 19, 2024
Hi Micheal,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for the inconvenience you experienced with noise levels and the lack of cable.We understand that a peaceful and quiet environment is important for a comfortable stay, and we apologize for falling short in meeting your expectations in this regard. We will review our noise control measures and take appropriate steps to ensure a more serene atmosphere for our guests.Regarding the cable service, we apologize for any inconvenience caused by its absence during your stay. We will investigate this issue promptly to identify the cause and take corrective action to restore cable services as soon as possible.We appreciate you bringing these matters to our attention, as it helps us improve our services. We value your patronage and hope to have the opportunity to provide you with a more enjoyable and hassle-free experience in the future.If there is anything else you would like to share or if you have any further concerns, please do not hesitate to let us know. We are here to assist you.

2/10 Terrible

Rachel

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 9, 2024
Hi Rachel,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Relations Management on Dec 29, 2023
Hi Mark,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

6/10 Okay

Jennifer, Ogden

Traveled with partner
Liked: Cleanliness, staff & service
This is a 2 level property that does not have an elevator, and all of the rooms are external rooms. The room was very clean, and we enjoyed the selection at breakfast. There is a family restaurant right next to the parking lot.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 14, 2023
Hi Jennifer,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are pleased to hear that you found the room to be clean and enjoyed the breakfast selection we offered. We strive to maintain a high level of cleanliness and provide a variety of options to cater to our guests' preferences.We appreciate your mention of the family restaurant located next to our parking lot. Having nearby dining options adds convenience for our guests, and we're glad to hear that it enhanced your experience.We understand that the lack of an elevator and the external room layout may have posed some challenges. We apologize for any inconvenience this may have caused. Your feedback is important to us, and we will consider it as we continue to improve our facilities and services.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.

4/10 Poor

Nereida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Damp, smoke odir, and noisy heater
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 14, 2023
Hi We apologize for the issues you encountered during your stay at our hotel. Your feedback is important to us, and we take it seriously as we strive to provide a comfortable and pleasant experience for all our guests.We apologize for the dampness, smoke odor, and noisy heater in your room. These are not the standards we aim to uphold, and we understand the impact they had on your stay. Our maintenance team will address the heater issue to ensure it operates properly, and we will investigate and take steps to eliminate any lingering smoke odor.We sincerely hope you will come back so we can give you a much better experience.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good, next to main road and a little loud. Chair in room smells like urine.
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on Dec 11, 2023
Hi Jeffrey,We appreciate your feedback and are pleased to hear that you had an overall positive experience during your stay at our hotel. We understand that the proximity to the main road may have contributed to some noise-related concerns, and we apologize for any inconvenience this may have caused. Regarding the issue with the chair in your room, we take cleanliness seriously and will promptly investigate and address this matter to ensure the comfort of our future guests. Thank you for bringing these aspects to our attention, and we hope to welcome you back for an improved stay in the future.

8/10 Good

Verified traveler

Liked: Staff & service
Bathroom Issues
Second time staying here. This time floor in bathroom stayed wet like water was leaking and towels had very bad smell like seafood.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 11, 2023
Hello,We appreciate your return visit to our hotel and value your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to maintain high standards of cleanliness, and we take your concerns seriously. Rest assured, we will investigate the issues you've raised to ensure they are promptly addressed. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future.

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was nicely located. And was mostly clean. Fine stay.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 26, 2023
Hi David,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

farah

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I had a good experience staying in Best Western, in Plymouth, NH. However, the Best Western in St. Charles was an exception. Very dirty floors in the bathroom and dirty carpets. The iron board was broken. It looked like a lower class motel; not the best representation of the Best Western brand.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 20, 2023
Hi Farah,Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for all the issues you encountered, especially the poor state of the bathroom and the broken iron board.Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

6/10 Okay

Joan

Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 22, 2023
Hi Joan,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on Nov 17, 2023
Hi Robert,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Sean

Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Dec 11, 2023
Hi Sean,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do-able
Basic double queen room. More attention needed to clean dusty corners, surfaces and toilet paper holders. But room was mostly ok.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 13, 2023
Dear Valued Guest,It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a very warm and welcoming experience, and we are delighted that this goal was achieved. Thank you for your feedback on the cleaning. We appreciate this comment. We shall address this issue with our cleaning staff.Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

2/10 Terrible

Ronald

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Bed sheets were stained, walls were stained brown/black, shower had mold in it…the room was gross
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 3, 2023
Hi Ronald, You have every right to be disappointed with your stay. Each room should be thoroughly cleaned before it is offered to a guest. Our hotel clearly didn't meet your expectations, and let us assure you, it doesn't meet ours either. Your comment has been passed on to the cleaning supervisor and our front office staff, and we shall use it to improve our services. We will be sure to double-check each room prior to occupancy.Thank you for taking the time to write this comment. We strive to offer each guest a high level of comfort during their stay and you certainly weren't offered that. We sincerely apologize for this.I do hope you'll return and let us show you a far better experience.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very convenient to any part of St. Charles. It was attractive and clean.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 31, 2023
Hi Kathleen, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Greg

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 2, 2023
Hi Greg, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 25, 2023
Hi Barbara, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel, the beds felt very old and outdated… hard surface. Other than that, I highly recommend. It was a solid stop n stay.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 20, 2023
Hi Ryan, We value the time you took to share your impressions of your stay at our hotel.We are happy to learn that you found the hotel nice.Thank you for your feedback on the beds. We apologize for this inconvenience. We shall pass on this comment to the management.Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize and address our areas for improvement.Thank you for sharing this review.

2/10 Terrible

Mayleen

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice but the beds are so hard. Felt like I was sleeping on the floor. Not comfortable
Stayed 3 nights in Oct 2023
Response from Guest Relations Management on Oct 18, 2023
Hi Mayleen, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us.Although we are glad that you like the service of the staff, we are very sorry for the state of the bed.Thank you for informing us about the discomfort and we apologize for the inconvenience.Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address this issue you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations.

8/10 Good

Floyd

Liked: Cleanliness, staff & service
Serviceable
Stayed 3 nights in Oct 2023
Response from Guest Relations Management on Oct 13, 2023
Hi Floyd, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 Okay

Joann

Traveled with family
Liked: Staff & service
It was just an older hotel with doors to the rooms on the outside. It smelled strongly of cleaner in the room. We left the door open for about an hour, and then it was OK. The room was clean.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 10, 2023
Hi Joan, We value the time you took to share your impressions of your stay at our hotel.Thank you for your feedback on the smell of the room. We apologize for all the inconvenience. We shall address this issue with your maintenance and cleaning staff.Given that we are always looking for ways to improve the hotel experience for our guests, your feedback will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

McKenzie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Oct 6, 2023
Hi McKenzie, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Ardis

Stayed 2 nights in Sep 2023
Response from Guest Relations Management on Oct 23, 2023
Hi Ardis, It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

6/10 Okay

Dawn

Beds were comfy, however, fan in bathroom was very loud.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Dawn ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

2/10 Terrible

Laura

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
breakfast was not enough for the people attending. bathroom was dirty. towels were dingy and thin. old whole wing needs attention to detail and upgrades.
Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on Sep 30, 2023
Hi Laura,We sincerely apologize for the inconvenience you experienced during your stay with us. Your feedback regarding the breakfast, cleanliness, and the condition of our older wing is duly noted, and we will be addressing these issues internally to improve our guest experience. We appreciate your valuable input, which helps us strive for better service and accommodations in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
good experiences
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 30, 2023
Hi Robert,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
room reeked with i guess disinfectant . came back one evening water in sink and toilet was brown. took sample to front desk he took picture of it . went for breakfast at 6;15 am eggs and sausage where cold
Stayed 3 nights in Sep 2023
Response from Guest Relations Specialist on Sep 30, 2023
Hi John,It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. I want to thank you for sharing your experience and letting us know how we can improve upon the breakfast and service at our hotel. I also want to assure you that we have the highest standards of cleanliness and that your comments about the room smell and the color of the water in the toilet and sink are very important to us and are being addressed immediately with our staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was clean and the hotel clerk was very friendly. The only thing I would suggest is newer bath towels. They were paper thin. I would definitely stay at this hotel again.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 27, 2023
Hi Debra, It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a very warm and welcoming experience, and we are delighted that this goal was achieved. We are happy to learn that you had a good time and that the staff provided you with good service.Thank you for your feedback on the bath towels. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

6/10 Okay

Allan

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 23, 2023
Hi Allan, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The employee at check in was one of the best that I have encountered at a hotel. Very helpful.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 18, 2023
Hi Sarah, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the friendly and efficient service of our staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

4/10 Poor

Marcia, Estero

Traveled with family
Disliked: Property conditions & facilities
Very disappointed as we typically stay in Marriott properties and now I know why. The chemical cleaning smell was so overpowering when we walked in the room, I hoped to air it out. But, with no windows in the room and rainy weather, it was not possible to bring in fresh air. The stairway to the 2nd level was very narrow and difficult to climb with luggage. There was a room that we had to walk past that had curtains that had fallen from the track and looked appalling. Would not stay here again!!
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 23, 2023
Hi Marcia, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for all the issues you encountered during your stay, especially the smell of the cleaning and the narrow hallways that made it difficult to climb with luggage.Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

8/10 Good

Quince, Humble

Liked: Cleanliness, property conditions & facilities
Decent, too much for a standard property. But it was safe and clean
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on Sep 15, 2023
Hi Quince, It is nice to hear from you and thank you for sharing your stay at our hotel.We strive to provide every guest with a pleasant and accommodating experience, and we are very happy that you enjoyed most aspects of your stay.Thank you for your feedback on the hotel rates. Given that we are always looking for ways to better the hotel experience for our guests, your feedback will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

6/10 Okay

john

Traveled with family
Property location is very conveneient, but decore is older and worn. We felt safe and it clean, but not what we expect when compared with Comfort or Hilton which were priced similarly. Breakfast area coffee machine not in service--meh. Probably be a last resort in the future.
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Sep 15, 2023
Hi John, We value the time you took to share your impressions of your stay at our hotel.We strive to provide every guest with a very pleasant and accommodating experience, and we are glad that you like the location and the feeling of safety.Thank you for your feedback on some aspects of the hotel. Given that we are always looking for ways to better the hotel experience for our guests, this will help us recognize our strengths and address our weaknesses as we strive to make every guest's experience pleasant and enjoyable.Thank you for sharing this review and we look forward to seeing you again!

6/10 Okay

David

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Our room was only mmade up once during our 4 day stay. No clean ttowels.
Stayed 4 nights in Sep 2023
Response from Guest Relations Management on Sep 12, 2023
Dear David, We regret to know of the inconvenience you experienced during your recent stay at our hotel. We are taking note that the room was only made up once and that you were not provided with clean towels. We sincerely apologize for this inconvenience.We hope the staff was able to support and assist you with this issue to make your stay a bit more pleasant. Still, we value your feedback and will use it as an opportunity to improve our service and prevent similar incidents from occurring in the future. We hope that you will give us another chance to provide you with the excellent service that you deserve on your next visit.

8/10 Good

Jeff

Stayed 1 night in Aug 2023
Response from Guest Relations Management on Sep 17, 2023
Hi Jeff, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

2/10 Terrible

marlene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 28, 2023
Dear Marlene, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

6/10 Okay

Robert

Stayed 1 night in Aug 2023
Response from Guest Relations Management on Sep 15, 2023
Hi Robert, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

GARY

Liked: Property conditions & facilities
THE MANAGER JIMMY WAS VERY ACCOMIDATING AND FRIENDLY, THANKS FOE EVERYTHING !!!
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 14, 2023
Dear Gary, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are pleased to hear that you appreciated the friendly service provided by our staff. We are also delighted that you seemed to have had a great time!We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are especially happy to share this review with our staff who work hard to ensure that you receive a very pleasant and enjoyable experience in service and accommodations.Thank you for sharing this review and we look forward to seeing you again!

2/10 Terrible

Luiza

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The employees were nice, but the hotel was the worst I’ve ever stayed in… the mattress is a back killer, the smell of the pine tree in the room is extremely strong, it makes you feel like you are sleeping in the restroom! The pictures looks waaaay better then the reality. My back really hurt from the bed and I wanted to rest before the road trip… it was the worst experience I’ve ever had.
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 10, 2023
Dear Luiza,We are extremely sorry to hear that your recent experience with us fell short of your expectations. We are glad that you appreciated the service of the employees but we are terribly sorry for the inconvenience that you experienced. We understand how important sleep is before a road trip and we regret to know that our bed was not comfortable enough to give you a good sleep.We would like to assure you that we strive to provide a comfortable and enjoyable experience for all our guests, and we have taken note of all your concerns and will address them with the management. We value your feedback and would appreciate the opportunity to make things right. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.

6/10 Okay

Aaron

Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 27, 2023
Dear Aaron, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Guest Relations Management on Aug 7, 2023
Dear Barbara, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Check in was fine. Room was mediocre at best. Breakfast was nothing to be excited about whatsoever. Pool was closed but was thinking it was due to remodel. Found staff was using area for food preparation and pool was definitely not being remodeled. Very disappointed. Gym had no towels or disinfecting wipes to use. Check out was at 11 and we used the privacy tag but still had someone knocking on our door before 10:30. Will not be staying here again
Stayed 4 nights in Jul 2023
Response from Guest Relations Management on Jul 30, 2023
Dear Ashley, Thank you for taking the time to share your feedback. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with.We apologize for the issues you encountered during your stay, especially with the pool being closed and the gym having no towels. We are also sorry for the inconvenience of a staff knocking at your door before check-out. Please be assured that we take your feedback seriously, and we will investigate and take appropriate action to rectify the issues you experienced. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Once again, we apologize for the inconveniences you faced during your stay, and thank you for bringing them to our attention.

6/10 Okay

Louise

Traveled with family
Disliked: Property conditions & facilities
Disappointing!
Furniture not in the best condition. Already left, desk chair was shredding , what a mess! No pool available in 95 degrees day!
Stayed 1 night in Jul 2023
Response from Guest Relations Management on Jul 29, 2023
Dear Louise, We are sorry to hear that you had a less-than-ideal experience at our property. We regret to know that the state of your room as well as the unavailability of the pool made your stay unpleasant.We take guest feedback very seriously and are disappointed to hear that we did not meet your expectations. We will take immediate steps to rectify the situation and ensure that all areas of our property are maintained to the highest standard. Thank you for taking the time to provide feedback, and we hope to have the opportunity to make it right during a future stay.

10/10 Excellent

Raymond

Stayed 1 night in Jul 2023
Response from Guest Relations Management on Aug 17, 2023
Dear Raymond, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who helped me was awesome. I accidentally booked a handicap room, didn't mean to, and someone was in it. No biggie i was not mad, so we switched my room not sure if the room was suppose to cost extra but i was not charged extra for the room at all which was nice. I actually enjoyed staying here, for it being of a busy road it was quiet
Response from Guest Relations Management on Jul 29, 2023
Dear Jennifer, It's good to hear from you, and we value the time you took to tell us about your stay at our hotel.We are delighted that you appreciated our team's customer service. Knowing that you had an excellent makes us extremely pleased! We work hard to make every client's experience wonderful and pleasurable, and we are pleased to hear that we succeeded in this. We're happy to pass along your feedback to our team, who work incredibly hard to make sure you have a wonderful stay and experience in terms of both service and accommodations.We appreciate you sharing your opinions, and we look forward to speaking with you soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Relations Management on Jul 27, 2023
Dear Cris, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!