Ratings based on 156 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from Illinois

2nd stay in 2 months.

Posted Oct 27, 2014
This hotel is centrally located, comfortable and pleasant. We will be visiting the area more often and will always stay there.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good place for the price.

Posted Sep 30, 2014
Cons: Old furniture, carpet, lighting and linens. Everything was clean though.
Location: Great location, plenty of restaurants and activities.
Nice staff, clean rooms although everything was old and outdated, including the sheets, breakfast was ok. Good place for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Posted Sep 8, 2014
Location: Very convenient to historic downtown area and parks on the Fox river.
Staff was friendly and accomodating during entire stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Plainfield

Clean and Friendly

Posted Aug 19, 2014
Pros: Friendly staff and like new condition.
Cons: Breakfast area a little small. Does not handle a lot of people.
Location: Close to downtown. St Charles is a wonderful town with lots to see. The architecture is amazing. Sitting by the dam downtown is relaxing.
Check in was fast and easy. Hostess at the front desk very helpful. Hotel has been renovated and just now finishing paint on outside. Rooms were clean and most all the furniture and beds new. Hotel is close to downtown. Was everything we needed and more. Would recommend this hotel to others.
5 out of 5
Recommended
for Everyone
by A verified traveler

Kane County Ball Game

Posted Aug 6, 2014
This is really close to Kane County Cougars ball park. We do a different away game with our local team (River Bandits). You never know what an area and hotel are like until you arrive. We were in the "Executive Tower" on the top floor - that's floor two! A new clean building, nicely fitted. Breakfast room is small area in reception area - cramped but ok for a free bagel or waffle.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Illinois

Clean, simple, no-frills.

Posted Aug 4, 2014
Pros: The price was right and it was quiet.
Cons: It could use some updating, the bathroom was very dated. While overall it was worn, it was well kept.
Location: Location is good, easy to find, and right down the street from beautiful downtown St Charles and the Riverfront.
Price was right, not fancy, slightly dated and old, but not a bad place to lay your head down for the night.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Close to restaurants, stores and downtown

Posted Aug 4, 2014
Pros: Updated bathroom, the microwave, refrigerator and big screen TV.
Cons: Carpet in room needs to be replaced.
Very accessible to shopping, restaurants. The room is clean and comfortable. The microwave and refrigerator in the room were good surprises. Updated bathroom.
4 out of 5
Recommended
for Families
by Rebecca from Minneapolis

Great hotel. Great price.

Posted Jul 31, 2014 on Hotels.com
Very comfortable beds and room. Quiet neighborhood. Breakfast was ok, but there's lots of eateries around. Front desk clerk was not welcoming, but not rude either. Would stay here again.
4 out of 5
Recommended
by A verified traveler

Posted Jul 30, 2014 on Hotels.com
Initially we were given an end room right off the main road so I asked to switch and the desk clerk accommodated us (otherwise it can be very noisy). The room was clean and the updated bathroom was nice. The bathroom fan made a loud noise when the light switch was turned off and the refrigerator also made fairly loud noises. Otherwise, it was a nice, clean room.
2 out of 5
Recommended
for Shopping
by Kimball from Ohio

Requests not understood.

Posted Jul 27, 2014 on Hotels.com
When I made the reservation for this hotel, I requested extra pillows and extra towels. When you have four people staying in a room, 4 towels the size of a pillowcase is generally not sufficient to dry oneself after a shower. On both nights (we stayed a Friday and a Sunday) no extra towels were in the rooms.During the Sunday night stay, one of the girls, accidentally left the shower curtain outside of the tub, therefore creating a lake effect. She used a few of the 4 towels that were in the bathroom to clean up the water. When her mother went in to take a shower, there weren't any towels left. We called down to the desk for towels and were questioned as to why we needed them. 1) What does it matter? and 2) Had the room been properly prepared, as requested, we would not have needed to call! Housekeeping arrived and proceeded to tell my daughter "You have 4 people, you got 4 towels." Then they left! They had not brought any towels!! I went out to the hall to find the housekeeper but she had disappeared. Luckily, I found that we were right by the pool, and grabbed a stack from there. This hotel needs some SERIOUS upgrades to its grounds, building and staff.