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Shame on this hotel for leaving me on the streets to die during a tornado warning after I had made my reservation that had not specified any dollar amount that I would have to pay extra once I arrived. There was a vague mention of the possibility of additional fees once I had arrived to the hotel from the hospital. I had made it clear to the hotel after they tried to charge me an extra c-note a night that I had just got out of the hospital and did not have any extra money. Mind you I had already set up a prepayment agreement online when I made this reservation. I hope these disgusting individuals realize how awful they are but they probably will not because who knows what kind of side hustles there also doing and I will just leave it at that. I would not wish the traumatic abuse that happened to me dumping me on the streets to die on the streets of Chicago during a tornado warning on my worst enemy. I hope you guys get new management soon cuz you are doing the world of this favor anybody who comes to your hotel I just favor. How would you feel if you are on left on the streets to die after getting out of the hospital? Guess what buddies I am home safe and sound and I survived without letting you rip me off. I hope you live the rest of your lives happy, sound and away from society. I am home safe and sound.
Sybil
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Thank you Sybil for taking the time to review your stay with us. Upon Check-In, an authorization for the full amount of your stay with taxes, plus 50 per day (to cover incidentals) will be authorized to your card of choice. (Credit or debit card) Please keep in mind that credit cards that are authorized will place a hold for that amount from your available credit line, when a hold is placed on a debit card, it reduces your actual bank account balance.The authorization amount will be deducted from your account balance upon Check-Out. The total balance will then be charged to your card of choice and any un-used remaining incidental authorization will be released.Depending on your banking institution, this release may take 5 to 7 business days per your financial institution. International travelers may experience holds up to 31 days.This is a standard practice at all hotels/resorts, the hotel is not responsible for overdraft fees associated with your card of choice.
Sheets and towels were dirty. No housekeeping available
eleni
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you Eleni for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us. Safe Travels.
Thank you Stacy for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels.
The hotel is misshapen , have to go into the freezing garage to get to the pool area. The elevator is small and only holds 1-3 people and that's without any luggage. Connected restaurant was terrible plus the wifi is pointless. Ruined my sightseeing experience.
Heather
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Thank you Heather for taking the time to review your stay with us. Our Pool can be accessed via elevator 1 directly to the pool floor, as well as gaining access from elevators 2 & 3 to the 4th floor and crossing over. Our elevators as most downtown properties in Chicago, hold 4-5 people in each elevator. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. We strive provide a good value, comfortable, clean, and friendly accommodations.
The staff at check in was so kind and found my reservation with no issues after a long drive. Very polite and welcoming i would recommend staying here for that relaxed feeling.
William
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 15, 2024
Thank you William for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels
10/10 Excellent
Jackson
Feb 7, 2024
Jackson
Stayed 1 night in Feb 2024
Response from General Manager on Feb 15, 2024
Thank you Jackson for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels
6/10 Okay
Cosaundra
Business traveler, Traveled with family
Feb 4, 2024
Liked: Staff & service
It was ok needs to be remodel
Cosaundra
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Thank you Cosaundra for taking the time to review your stay with us. We look forward to improving the 4/5 into a 5/5 on your next stay with us! Safe Travels
I think they should offer a continental breakfast and when you have to walk out of the building to go to the office and the parking area is always slippery that’s the part that needs improvement
Priscilla
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you Priscilla for taking the time to review your stay with us. We are looking to re-pave our parking lot and garage this year! We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels
Thank you Ricardo Artur for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels.
6/10 Okay
Denise
Business traveler, Traveled with family
Jan 21, 2024
Liked: Cleanliness
I enjoyed overall the staff and personnel, however I was dissatisfied with the level of noise on my floor I could hardly get any sleep with some of the guests arguing and yelling. I would like to request for partial compensation for my accommodations. I traveled far and in the very least should have had peace and comfort in my hotel room.
Denise
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you Denise for taking the time to review your stay with us. We can find no record of this challenge/incident reported by you, and it certainly is not in keeping with how other guests should conduct themselves. We strongly recommend notifying us of any fellow guest challenges so that we are provided with the opportunity to address it with them. Safe Travels
4/10 Poor
xinyu
Jan 19, 2024
xinyu
Stayed 1 night in Jan 2024
Response from General Manager on Feb 8, 2024
Thank you xinyu for taking the time to review your stay with us. We look forward to turning the 2/5 rating into a 5/5 on your next stay with us! Safe Travels
10/10 Excellent
Alison
Jan 15, 2024
Alison
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you Alison for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.
6/10 Okay
Olivia
Jan 15, 2024
Olivia
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you Olivia for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us! Safe Travels
4/10 Poor
Olivia
Jan 14, 2024
Olivia
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 3, 2024
Thank you Olivia for taking the time to review your stay with us. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. We strive provide a good value, comfortable, clean, and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually
Great value hotel. Clean rooms, large pool. Convenient locations. Can walk to area restaurants and attractions. Convenient,safe parking. Just wish parking was still free as it was last time stayed here.
Heather
Stayed 1 night in Jan 2024
Response from General Manager on Jan 5, 2024
Thank you Heather for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.
8/10 Good
Nelson
Dec 31, 2023
Nelson
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you Nelson for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us! Safe Travels
10/10 Excellent
Virginia, Fresno
Dec 28, 2023
Liked: Property conditions & facilities
Great hotel
Virginia
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Thank you Virginia for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.
10/10 Excellent
Nicolas
Dec 28, 2023
Nicolas
Stayed 5 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you Nicolas for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels
Thank you Robert for taking the time to review your stay with us. We look forward to turning the 4/5 rating to a 5/5 on your next visit with us! Safe Travels
6/10 Okay
Rachel
Dec 27, 2023
Rachel
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Thank you Rachel for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us. Safe Travels.
The pool was not available and the sheets had blood stains on them
R S
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
We appreciate that you took the time to review our hotel. It is certainly not our intent to inconvenience our guest’s, but to instead provide good value, comfortable, clean, and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually.
Your feedback is of great importance to us. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. We strive provide a good value, comfortable, clean, and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually. Please feel free to contact our Front Office Manager or Manager on Duty directly at the hotel.
10/10 Excellent
Ryan
Dec 23, 2023
Disliked: Staff & service
Ryan
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you Ryan for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.
Thank you Jennifer for taking the time to review your stay with us and the perfect 10/10 rating!!! We look forward to seeing you back soon. Safe Travels
8/10 Good
Mel
Dec 16, 2023
Liked: Cleanliness, staff & service, amenities
Mel
Response from General Manager on Feb 5, 2024
Thank you Mel for taking the time to review your stay with us. We look forward to improving the 4/5 into a 5/5 on your next stay with us! Safe Travels
10/10 Excellent
Angelina
Traveled with group
Dec 14, 2023
Liked: Cleanliness, staff & service, amenities
Wish the WiFi was better and signal too
Angelina
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 15, 2023
Thank you Angelina for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.
Everything was great except for the parking. It cost us $35 to park for the night. I get parking is high downtown, but that seems excessive to park where I'm already paying to stay.
Verified traveler
Stayed 1 night in Dec 2023
Response from General Manager on Dec 8, 2023
Thank you Anonymous for taking the time to review your stay with us. We look forward to turning the 8/10 into a 10/10 on your next stay with us.Our parking option is the most inexpensive when compared to all our competitors, with unlimited access to drive your vehicle in and out of the parking lot/garage. Standard Parking: 49 daily fee + tax, 1 standard car per room allowed. Our newly integrated parking system makes it easier and more convenient to pay for parking from your mobile phone. Safe Travels
Thank you Todd for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels
10/10 Excellent
Vasisht
Dec 7, 2023
Very comfortable and affordable. Great location in the midst of the action in North River. The hotel itself.is a little like a labyrinth with various elevators leading to different buildings. The carpets are also old. All in all, wonderful for a short stay but needs renovation.
Vasisht
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 8, 2023
Thank you Vasisht for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels
6/10 Okay
Gonzalo
Dec 5, 2023
Gonzalo
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you Gonzalo for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us. Safe Travels.
10/10 Excellent
Cindy
Dec 3, 2023
Cindy
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you Cindy for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels.
Thank you Kay for taking the time to review your stay with us. We look forward to turning the 1/5 into a 5/5 on your next stay with us. Safe Travels.
10/10 Excellent
ALONA
Dec 1, 2023
Great stay
ALONA
Stayed 1 night in Nov 2023
Response from General Manager on Dec 6, 2023
Thank you Alona for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels
10/10 Excellent
Yuanhao
Nov 30, 2023
Yuanhao
Stayed 1 night in Nov 2023
Response from General Manager on Dec 20, 2023
Thank you Yuanhao for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels
6/10 Okay
Shiu Wun
Nov 29, 2023
Liked: Cleanliness, staff & service, amenities
Everything is fine, except the wifi. It's basically no connection during my stay. The building close to the reception has a good signal, however, the other side of the building sucks. The staff noticed the problem but didn't fix it before I left. I wasted lots of data during these dates.
Shiu Wun
Stayed 5 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Thank you Shiu Wun for taking the time to review your stay with us. We look forward to turning the 3/5 into a 5/5 on your next stay with us. Safe Travels.
Good location.
The entrance to the rooms through the parking is a good “area of improvement”
I was asked for amenities in the room while booking, I asked for a microwave. Hotel answered that “only if available” . OK but in the room there was no place for a microwave.! Why not say it?
Rebeca
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Thank you Rebeca for taking the time to review your stay with us. We look forward to turning the 4/5 into a 5/5 on your next stay with us. Safe Travels.
Thank you Nicolas for taking the time to review your stay with us. We look forward to turning the 6/10 into a 10/10 on your next stay with us. Safe Travels.
Thank you Michelle for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels
10/10 Excellent
taehyeon
Nov 26, 2023
taehyeon
Stayed 5 nights in Nov 2023
Response from General Manager on Dec 19, 2023
Thank you taechyeon for taking the time to review your stay with us and the perfect 5/5 rating!!! We look forward to seeing you back soon. Safe Travels