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Reviews of Sonesta Simply Suites Chicago O'Hare Airport

2.5 out of 5
Sonesta Simply Suites Chicago O'Hare Airport
4021 North Mannheim Rd, Schiller Park, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 708 out of 1290 reviews" "
Rating 8 - Good. 313 out of 1290 reviews" "
Rating 6 - Okay. 114 out of 1290 reviews" "
Rating 4 - Poor. 66 out of 1290 reviews" "
Rating 2 - Terrible. 89 out of 1290 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Gloria

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I did not like that the rooms are not clean when one is out of the room. No changed towels. One has to go to front desk to ask for extra towels. Ridiculous
Stayed 3 nights in Apr 2024

10/10 Excellent

Merin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 5 nights in Apr 2024

8/10 Good

King

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Go
Stayed 1 night in Apr 2024

8/10 Good

Annalisa, Montego Bay

Liked: Cleanliness, property conditions & facilities
Close to the airport
Stayed 1 night in Apr 2024

8/10 Good

Bronwyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean, shuttle service is not always ideal as it is a group shuttle with several stops, we used taxi and uber to get to and from the airport
Stayed 1 night in Apr 2024

4/10 Poor

Neelma

Disliked: Staff & service, property conditions & facilities
No room service at all even if ur in the same room for 6days
Stayed 5 nights in Apr 2024

6/10 Okay

Adriana

Disliked: Staff & service
The hotel was overall okay but I was very unhappy that they didn’t accept my bank card
Stayed 1 night in Apr 2024
Response from me on Apr 22, 2024
Thank you for your review. Management

6/10 Okay

JOSE

Liked: Staff & service
Disliked: Cleanliness
When we arrived at room the floor was dirty as well as the carpet, and even dough it was stated in the confirmation that the hotel was doing housekeeping at intermittent days, the least they could do is have cleaning supplies for a one bedroom suite.
Stayed 8 nights in Apr 2024
Response from Me on Apr 20, 2024
Thank you for your review.

8/10 Good

John

Liked: Property conditions & facilities
Helpful front desk staff
Stayed 1 night in Apr 2024
Response from me on Apr 22, 2024
Thank you for your review. Management

6/10 Okay

Frederick

Business traveler
Liked: Cleanliness, staff & service, amenities
Issue with cleanliness
Stayed 10 nights in Apr 2024
Response from Me on Apr 20, 2024
Thank you for your review.

2/10 Terrible

Yvonne

Stayed 3 nights in Apr 2024
Response from Me on Apr 20, 2024
Thank you for your review.

6/10 Okay

Hajer

.
Stayed 2 nights in Apr 2024
Response from Me on Apr 20, 2024
Thank you for your review.

4/10 Poor

Tiffany

Stayed 3 nights in Mar 2024
Response from me on Apr 17, 2024
Thank you for your review. Management

2/10 Terrible

Shawntal

Stayed 3 nights in Apr 2024
Response from me on Apr 17, 2024
Thank you for your review. Management

2/10 Terrible

Anglea

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness was the worst of it. Used toothbrush, pcs of dog food on the floor. Hair ties with hair and pet hair all over the furniture. Everything was covered in dust as well. Mgr was absolutely amazing. But would never return.
Stayed 1 night in Apr 2024
Response from Donna on Apr 15, 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from me on Apr 17, 2024
Thank you for your review. Management

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
This was conveniently near the airport, near breakfast restaurants, 2 simple but comfortable rooms (bedroom and living/kitchen), comfortable furnishings, and a good price.
Stayed 1 night in Apr 2024
Response from Donna on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

hector O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good and convenient as an airport location
Stayed 1 night in Apr 2024
Response from Donna on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

hector O

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Donna on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good hotel
Stayed 3 nights in Mar 2024
Response from Donna on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ILYA, COLUMBUS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to ORD
Stayed 2 nights in Apr 2024
Response from Donna on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donna on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Theresa

Disliked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Donna on Apr 15, 2024
Thank you for staying with us

6/10 Okay

April

Stayed 1 night in Apr 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donna on Apr 6, 2024
Thank you for staying with us. We hope to see you back soon!

8/10 Good

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great but no more free laundry 😮
Stayed 2 nights in Mar 2024
Response from Donna on Apr 6, 2024
You are glad you enjoyed your stay

10/10 Excellent

Latisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property close to the airport, front desk staff was exceptional, room was remarkably clean smelled clean. The hallway however had a cigarette smell but other than GREAT place to stay
Stayed 1 night in Apr 2024
Response from Donna on Apr 6, 2024
Thank you for staying with us! we appreciate your feedback

8/10 Good

Land

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 8 nights in Mar 2024
Response from Donna on Apr 6, 2024
Thank you for staying with us. We hope to see you back soon!

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service
Can’t control heater in room
Stayed 1 night in Mar 2024
Response from Eric on Mar 31, 2024
Thank you for staying at Sonesta! Your feedback is appreciated!

8/10 Good

jose

Liked: Cleanliness, staff & service
Parking situation was little to desire
Stayed 7 nights in Mar 2024
Response from Eric on Mar 30, 2024
Thank you for staying at Sonesta! Your feedback is appreciated!

10/10 Excellent

tameca, bloomington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2024
Response from Eric on Mar 30, 2024
Thank you for staying at Sonesta! Your feedback is appreciated!

8/10 Good

Helen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff, clean rooms, very convenient!
Stayed 2 nights in Mar 2024
Response from Eric on Mar 30, 2024
Thank you for staying at Sonesta! Your feedback is appreciated!

2/10 Terrible

Inisha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the worst time
Stayed 3 nights in Mar 2024
Response from me on Mar 26, 2024
Thank you for your review. Management

10/10 Excellent

antwana

Stayed 1 night in Mar 2024
Response from Eric on Mar 30, 2024
Thank you for staying at Sonesta! Your feedback is appreciated!

10/10 Excellent

Felicia, EDEN PRAIRIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really wonderful hotel. Room was very big with a great bed and perfect kitchen for our needs. Excellent staff. Will stay at again
Stayed 2 nights in Mar 2024
Response from Eric on Mar 25, 2024
Thank you for staying at Sonesta! Your feedback is appreciated.

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and everything was nice. The shuttle drivers were very helpful. The only thing I disliked about the whole experience is finding out at check-in that we had to pay a $50 deposit. It was not stated at all before that.
Stayed 1 night in Mar 2024
Response from Eric on Mar 19, 2024
Thank you for staying at Sonesta! Your feedback is appreciated.

8/10 Good

Joshua, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place if you dont want to drive anywhere. They charge for parking, no breakfast. They tell you to go to dunkin donuts. Great place for over night stay, not for longevity.
Stayed 3 nights in Mar 2024
Response from Eric on Mar 19, 2024
Thank you for staying at Sonesta! Your feedback is appreciated.

6/10 Okay

andre

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast and paid parking that’s a minuses
Stayed 1 night in Mar 2024
Response from Eric on Mar 16, 2024
Thank you for staying at Simply Suites, your feedback is appreciated!

10/10 Excellent

Versace

Stayed 1 night in Mar 2024
Response from Donna on Apr 6, 2024
Thank you for staying with us. We hope to see you back soon!

10/10 Excellent

Cynthia

Stayed 1 night in Mar 2024
Response from Eric on Mar 30, 2024
Thank you for staying at Sonesta! Your feedback is appreciated!

10/10 Excellent

Yaneth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly loved it,,,,, thank you all
Response from Donna on Mar 4, 2024
We are happy to hear your family loved it here at the hotel! Hope to see you back soon

10/10 Excellent

Ulises

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family place
Stayed 2 nights in Mar 2024
Response from Eric on Mar 3, 2024
Thank you for staying at Sonesta! Your feedback is appreciated.

8/10 Good

Latisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Eric on Mar 3, 2024
Thank you for staying at Sonesta! Your feedback is appreciated.

10/10 Excellent

Annette Medina

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great
Stayed 3 nights in Feb 2024
Response from Donna on Mar 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ivory

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was smooth clean and a great experience
Stayed 2 nights in Feb 2024
Response from Eric on Feb 26, 2024
Thank you for staying at Sonesta! Your feedback is appreciated.

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful
Stayed 5 nights in Feb 2024
Response from Donna on Mar 1, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eric on Feb 27, 2024
Thank you for staying at Sonesta! Your feedback is appreciated!

6/10 Okay

Todd

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Eric on Feb 26, 2024
Thank you for staying at Sonesta! Your feedback is appreciated.

6/10 Okay

Nicholas, Cedar Rapids I

Traveled with family
Disliked: Amenities
Decent spot for the two nights we needed.
Stayed 2 nights in Feb 2024
Response from Eric on Feb 25, 2024
Thank you for staying at Sonesta! Your feedback is appreciated.

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Every room that the hotel switched too had plumbing issues they tvs did not work in either room carpet had a smell to it as well
Stayed 5 nights in Feb 2024
Response from Eric on Feb 22, 2024
Thank you for staying at Sonesta. Your feedback is appreciated.