Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Grand Junction, CO

This is the way to do it!

Posted Mar 4, 2015
Pros: the room was ideal for unwinding, and the free shuttle to the Navy base was VERY convenient.
Cons: nothing. it is just what we were looking for.
Location: Restaurants, and WalMart are very close, and shopping is ten minutes away. It is about 20 minutes from Chicago, and not hard to find from Interstate.
We came to Waukegan for bootcamp graduation, and stayed for 3 nights. The suite we stayed in was clean, organized, updated, well-maintained. The staff was friendly, but not in the way. They had a shuttle to the ceremony--which was a HUGE plus given our lack of travel experience in the area. The location is convenient to the highway (to Chicago airport), right by several restaurants, a short ride/walk to WalMart, and 10 minutes from a shopping mall. ...and yet it was quiet enough that we were not awakened by airplanes or traffic!
Comment from Hotel Management
Mar 6, 2015 by Amy, Hotel Management
Dear Trevor, Thank you for the wonderful review! I could not have described what the Candlewood has to offer any better. We are so happy to hear that we exceeded your expectations. I will sure to share your comments with the rest of my team. Please come back to see us again. Best regards, Amy Dow Operations Manager
5 out of 5
Recommended
for Couples
by A verified travelerfrom Los Angeles

Can't wait to come back.

Posted Feb 17, 2015
Pros: Everything!
Location: Close to Walmart, Chipotle, Gas Station, and other restaurants and stores.
The hotel was really clean and beautiful! I am definitely staying here when I come back to visit!
Comment from Hotel Management
Mar 6, 2015 by Amy, Hotel Management
Dear Kat, Thank you for your "5" star review! I am glad to here that you liked everything about the Candlewood Suites Waukegan. I look forward to seeing you again when you visit next. Best regards, Amy Dow Operations Manager
5 out of 5
Recommended
for Families
by Jaidenfrom Cape Cod

Awesome stay

Posted Jan 11, 2015 on Hotels.com
Overnight desk staff was awesome check in was smooth friendly and efficient.
Comment from Hotel Management
Mar 28, 2015 by Erin, Hotel Management
Dear Jaiden, Thank you for your 5 star review and choosing to stay at the Candlewood Suites Waukegan. We hope that you had an enjoyable visit and we look forward to seeing you again. Regards, Amy Dow Operations Manager
3 out of 5
Recommended
for Families
by Kennyth Cfrom Texas

Not a good value

Posted Jan 6, 2015 on Hotels.com
The hotel was not the value I was expecting for the price point. They did not offer continental breakfast. We had a two night stay and the hotel staff did not come to bring clean linen or make the beds. Additionally, I've stayed in suites that were larger for a similar price point. The front staff was friendly and the hotel was in a convenient location with restaurants nearby.
Comment from Hotel Management
Mar 14, 2015 by Erin, Hotel Management
Dear Kennyth C, Thank you for staying with us. We are pleased that you found the staff friendly and that we were close to restaurants. The Candlewood Suites is an extended stay property and offers weekly housekeeping to guests who stay 7 days or more. Because all of our rooms have a kitchenette, with full size refrigerator and 2 burner stove with all dishes and utensils, we do not offer a complimentary breakfast. We do however offer items for purchase in our honor system Candlewood cupboard that you can either take on the go or cook in your room. We hope that you will choose to stay with us again in the future. Regards, Amy Dow Operations Manager
5 out of 5
Recommended
for Families
by Carolyn

This traveler left a rating score only Posted Jan 5, 2015 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pontotoc, Mississippi

Proud Navy Mom from Mississippi

Posted Jan 3, 2015
I traveled with my 3-year-old granddaughter to see her dad (my son) graduate from Navy boot camp, and we really enjoyed the convenient location of this facility to the naval base. The staff at Candlewood was so friendly and helpful. I would recommend this facility to anyone, but especially to Navy families who need a nice, convenient place to stay. It was great having a shuttle service to get us to the ceremony, as well. Loved the whole experience!
Comment from Hotel Management
Jan 7, 2015 by Amy, Hotel Management
Dear Shani, Thank you for your five star review. It was a pleasure having you and your granddaughter stay with us. We hope that you were able to spend some quality time with your son (her dad) while you were here. I will be sure to share your comments with the team. Best regards, Amy Dow Operations Manager
1 out of 5
by A verified traveler

You won't be able to sleep

Posted Dec 17, 2014
Wifi was super slow, paper thin walls, furnace aweful at controlling temp- kept switching from blowing out freezing cold air to heat when it was 20 degrees outside so I woke up freezing cold throughout the night no matter what temp the thermometer was set at and the furnace was super loud.
Comment from Hotel Management
Dec 20, 2014 by Amy, Hotel Management
Dear Deb, I am sorry to hear that your stay was not to your satisfaction. The team here at the Candlewood Suites takes great pride in our hotel. It is guests comments that help us to make the Candlewood Suites a better hotel. We hope that you will give us another chance to show you. Best regards, Amy Dow Operations Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Dec 15, 2014 on Hotels.com
2 out of 5
Recommended
for Families
by A verified traveler

expected Better

Posted Dec 8, 2014 on Hotels.com
Elevator broken when we arrived. Non-availability of Shuttle service.
Comment from Hotel Management
Feb 14, 2015 by Robie Area General Mgr, Hotel Management
Dear A Verified Traveller: I was so sorry to hear about your recent experience at the Candlewood Suites / Waukegan, IL. Please know this is not the normal level of guest experience that we provide. I do hope that you will give the Candlewood suites / Waukegan another chance in the future. Best Regards, Robie Sustayta Area General Manager
5 out of 5
Recommended
for Families
by Destinyfrom Ohio

Great

Posted Dec 4, 2014 on Hotels.com
I stayed here for Thanksgiving to spend the day with my husband while he was at boot camp and it was great! The hotel was nice and only ten minutes from the Naval Training Center. My only complaint would be no complimentary breakfast (because of the kitchen in the hotel) and the thin walls. But it wasn't too bad. Overall great hotel. I plan on staying for my husbands graduation also.
Comment from Hotel Management
Feb 14, 2015 by Erin, Hotel Management
Dear Destiny, Thank you for taking the time to write a review on your stay. We hope that you had an enjoyable Thanksgiving with your husband. We look forward to your stay in a few weeks when he graduates. Warm regards, Amy Dow Operations Manager