Ratings based on 156 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

You won't be able to sleep

Posted Dec 17, 2014
Wifi was super slow, paper thin walls, furnace aweful at controlling temp- kept switching from blowing out freezing cold air to heat when it was 20 degrees outside so I woke up freezing cold throughout the night no matter what temp the thermometer was set at and the furnace was super loud.
Comment from Hotel Management
Dec 20, 2014 by Amy, Hotel Management
Dear Deb, I am sorry to hear that your stay was not to your satisfaction. The team here at the Candlewood Suites takes great pride in our hotel. It is guests comments that help us to make the Candlewood Suites a better hotel. We hope that you will give us another chance to show you. Best regards, Amy Dow Operations Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom KINGSLAND

Nice hotel close to Great Lakes

Posted Nov 29, 2014
Pros: Area was clean
Cons: Explain it will cost extra for a living room area
Location: Close to walmart and places to eat.
I was led to believe I would get a sweet for the amount of fund paid, but instead I was charge 25.00 extra for a living room. I was a little upset about the amount of room offer. Suite a queen size bed a recliner and a small kitchen area. Overall the rooms were clean.
Comment from Hotel Management
Dec 2, 2014 by Amy, Hotel Management
Dear Linda, Thank you for your review and choosing to stay with us. All our rooms at the Candlewood are considered Suites because of the kitchenette. I sincerely apologize for the misunderstanding of the room type discription. Congratulations to your graduate and we hope that if you come and visit again that you will choose the Candlewood Suites for your accommodations. Best regards, Amy Dow Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location for visiting Great Lakes Naval Base

Posted Nov 22, 2014
I loved this hotel, I stayed there Thursday-Sunday for the Navy Graduation. About 10 minutes away, and they offer a shuttle to the Navy graduation on Friday mornings which was great. It's a Walmart and resturants across the street. I would definitely stay here again while visiting my girlfriend at Great Lakes. A great room at a great price, especially when you book ahead of time. Also my flight was canceled Sunday night and I couldn't get another flight until Monday at 3pm so I had to get another room, I stayed at Club Quaters on West Adams in Chicago, which was way more price wise than candlewood and all I could do was wish I was at Candlewood Suites in Waukegan. So my point is Candlewood Suites is the way too go! I will be back soon. And thank you for such a clean and safe environment as I am a young lady and traveled alone and felt completely safe. My only complaint would be they don't offer house keeping for guest who are staying less than 7days. So you have to get new towels, wash clothes and/or sheets yourself. But I can live with that :)
Comment from Hotel Management
Nov 27, 2014 by Amy, Hotel Management
Dear Jazmine, Thank you for your wonderful review of all the amenities the Candlewood Suites has to offer. We hope that you were able to spend some quality time with your girlfriend and we look forward to having you stay with us when you come and visit. Warm regards, Amy Dow Operations Manager
2 out of 5
by A verified travelerfrom g

Posted Nov 9, 2014
The shower was gross . The previous occuponts hair was all over it . There was trash left in the hotel pantrys from previous occuponts. The phone was complicated to use . When I went to the front desk I waited 15 min for help every time. Was a bad experience I will not go by expedias recomendations agian .
Comment from Hotel Management
Nov 24, 2014 by Amy, Hotel Management
Dear Dustin, Thank you for taking the time to write your review. We take great pride in our level of service and cleanliness and therefore your comments are troubling and will be looked into immediately. I understand that this visit was not to your 100% satisfaction, but I would hope that you would give us another opportunity to meet your needs the next time you are in town. Kind regards, Amy Dow Operations Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom california

Large Room, Close to Navy Base

Posted Nov 8, 2014
We were very pleased with the size and comfort of our room. Kittechette was a great addition and being able to have a seperate eating space was a plus. Room was clean and the staff offered extra items free of charge. (Toaster ovens, board games etc..) we were close to Walmart and restaurants. Little disappointed at check in. There was only one person doing check ins even though there were other employees present. The guest checking in before me had several issues. We waited over 20 min for service. I never did find the pool or see a site map and information on what there was to do for entertainment would have really helped. But overall a nice place to stay.
Comment from Hotel Management
Nov 24, 2014 by Amy, Hotel Management
To Our Valued Guest, We are happy that you were pleased with the size and comfort of your room. I hope that you were able to use the Lending Locker often. I do apologize for a less than satisfactory check in experience. The Candlewood does not have a swimming pool so it would be able to find. Should you be in the area again and stay at the Candlewood there are brochures of things to do in our Candlewood Cupboard area. We hope that you have a Happy Thanksgiving. Regards, Amy Dow Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

naval graduation

Posted Nov 3, 2014
Pros: Staff was friendly, hotel was clean.
Cons: we had to return our towels to the front desk, and get more.
Location: location was in a great spot!!!!! All the food places, a walmart,and shopping centers were within distance.
The hotel was clean, smelt nice, and the staff was friendly. There is a gym, and the hotel is surrounded by a walmart, and other places near by. Everything was just minutes away from our son's naval base. There was a flat top stove, and cook ware. home away from home. I would stay again..
Comment from Hotel Management
Nov 7, 2014 by Amy, Hotel Management
To Our Valued Guest, Thank you for the very nice review and the kind words for my team. I will be sure to convey your thought to them. We are delighted that you found a Home away from Home during your travels. We hope to see you againg in the future. Regards, Amy Dow Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2014
I only stayed 2 nights. It would have been great for more.
Comment from Hotel Management
Sep 28, 2014 by Amy, Hotel Management
To Our Valued Guest, Thank you for your 5 star review. We look forward to having you stay with us again in the future. Regards, Amy Dow Operations Mananger
5 out of 5
Recommended
for Couples
by A verified traveler

Good for visiting Sailors!

Posted Sep 25, 2014
Pros: The kitchen in the rooms, the small pantry of goods downstairs, cleanliness, and staff.
I stayed here for a weekend to visit my sailor while he had A school. The staff was very friendly; The storm caused a bit of a hassle because the computers and everything crashed but they still managed to get me checked-in in a timely manner. The room was really nice. My sailor and I loved the small kitchen. It was nice for cooking small meals and such. The air in a room needed a bit of tweaking. It would go from being chilly to hot rather quickly, especially at night so we just turned it off for most of the stay. Other than that we had a rather pleasant stay and I will definitely stay here again.
Comment from Hotel Management
Oct 1, 2014 by Amy, Hotel Management
Dear Sailors Gal, Thank you so much for your patience during a bit of chaos. I am delighted that you had were able to visit with your sailor and that you were able to enjoy the kitchen together. We look forward to your next visit with your sailor. Regards, Amy Dow Operations Manager
2 out of 5
by A verified travelerfrom amarillo texas

Not this one!

Posted Sep 23, 2014
Pros: Free paper, I guess other than cleanliness that was it.
Cons: Don't be so tight. Give the packet of coffee per day.
Location: Military graduation
Overall clean. No room service for our three day stay. Would not restock coffee. You had to ask and get towels yourself. I forgot my razor so I bought one from desk. ( usually provided)
Comment from Hotel Management
Sep 28, 2014 by Amy, Hotel Management
Dear Kevin, Thank you for choosing to stay at the Candlewood Suites. We are happy that you found the hotel overall clean. We take great pride in our service and cleanliness. As an extended stay hotel a guest's room becomes their home and we try to give our guests as much privacy as possible, therefore we only service the rooms of guests who stay 7 days or more. We hope that you will stay with us again the next time you are in the Waukegan area. Regards, Amy Dow Operations Manager
2 out of 5
Recommended
for Families
by lucfrom schelle

overdreven geuren

Posted Sep 14, 2014 on Hotels.com
Wij verbleven hier 1 nacht met 4 personen in 2 kamers onderweg van Chicago naar Milwaukee. Het hotel is wat afgeleefd. De kamers zijn ruim en het bed was goed. In heel het hotel kom je wel verschillende artificiële geuren tegen. In onze kamer hebben wij onmiddellijk de geur verstuiver uitgetrokken. 1 kamer (222) was niet goed gelegen, deze lag naast een soort van ventilatie schacht waar s' nachts om het uur een verschrikkelijke herrie werd gemaakt die je gegarandeerd wakker maakte. Dit werd tegen de morgen nog erger. Bij uitchecken zei men dat daar de wasserij was gelegen. Buiten deze ene kamer was het hotel prijs kwaliteit in orde en de staff vriendelijk.
Comment from Hotel Management
Nov 29, 2014 by Erin, Hotel Management
To Our Valued Guest, Thank you for choosing to stay with us and taking the time to fill out a review. Here at the Candlewood suites we take great pride in our hotel and our level of service. While your last stay was not 100% we hope that you will give us another opportunity to make the Candlewood Suites your home away from home. Regards, Amy Dow Operations Manager