Ratings based on 172 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Grand Junction, CO

This is the way to do it!

Posted Mar 4, 2015
Pros: the room was ideal for unwinding, and the free shuttle to the Navy base was VERY convenient.
Cons: nothing. it is just what we were looking for.
Location: Restaurants, and WalMart are very close, and shopping is ten minutes away. It is about 20 minutes from Chicago, and not hard to find from Interstate.
We came to Waukegan for bootcamp graduation, and stayed for 3 nights. The suite we stayed in was clean, organized, updated, well-maintained. The staff was friendly, but not in the way. They had a shuttle to the ceremony--which was a HUGE plus given our lack of travel experience in the area. The location is convenient to the highway (to Chicago airport), right by several restaurants, a short ride/walk to WalMart, and 10 minutes from a shopping mall. ...and yet it was quiet enough that we were not awakened by airplanes or traffic!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Los Angeles

Can't wait to come back.

Posted Feb 17, 2015
Pros: Everything!
Location: Close to Walmart, Chipotle, Gas Station, and other restaurants and stores.
The hotel was really clean and beautiful! I am definitely staying here when I come back to visit!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pontotoc, Mississippi

Proud Navy Mom from Mississippi

Posted Jan 3, 2015
I traveled with my 3-year-old granddaughter to see her dad (my son) graduate from Navy boot camp, and we really enjoyed the convenient location of this facility to the naval base. The staff at Candlewood was so friendly and helpful. I would recommend this facility to anyone, but especially to Navy families who need a nice, convenient place to stay. It was great having a shuttle service to get us to the ceremony, as well. Loved the whole experience!
Comment from Hotel Management
Jan 7, 2015 by Amy, Hotel Management
Dear Shani, Thank you for your five star review. It was a pleasure having you and your granddaughter stay with us. We hope that you were able to spend some quality time with your son (her dad) while you were here. I will be sure to share your comments with the team. Best regards, Amy Dow Operations Manager
1 out of 5
by A verified traveler

You won't be able to sleep

Posted Dec 17, 2014
Wifi was super slow, paper thin walls, furnace aweful at controlling temp- kept switching from blowing out freezing cold air to heat when it was 20 degrees outside so I woke up freezing cold throughout the night no matter what temp the thermometer was set at and the furnace was super loud.
Comment from Hotel Management
Dec 20, 2014 by Amy, Hotel Management
Dear Deb, I am sorry to hear that your stay was not to your satisfaction. The team here at the Candlewood Suites takes great pride in our hotel. It is guests comments that help us to make the Candlewood Suites a better hotel. We hope that you will give us another chance to show you. Best regards, Amy Dow Operations Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom KINGSLAND

Nice hotel close to Great Lakes

Posted Nov 29, 2014
Pros: Area was clean
Cons: Explain it will cost extra for a living room area
Location: Close to walmart and places to eat.
I was led to believe I would get a sweet for the amount of fund paid, but instead I was charge 25.00 extra for a living room. I was a little upset about the amount of room offer. Suite a queen size bed a recliner and a small kitchen area. Overall the rooms were clean.
Comment from Hotel Management
Dec 2, 2014 by Amy, Hotel Management
Dear Linda, Thank you for your review and choosing to stay with us. All our rooms at the Candlewood are considered Suites because of the kitchenette. I sincerely apologize for the misunderstanding of the room type discription. Congratulations to your graduate and we hope that if you come and visit again that you will choose the Candlewood Suites for your accommodations. Best regards, Amy Dow Operations Manager
4 out of 5
Recommended
for Families
by A verified traveler

Great Place. Would stay again

Posted Nov 25, 2014 on Hotels.com
Staff was friendly and helpful. We had never been to Chicago and the receptionist was kind enough to print a train schedule for us. Also used the business office to print airline confirmations for our flight out. Since it was an extended stay, we had to take out our own trash but it was fine because there were bins at the end of the hallway on our floor. Hotel was very clean and rooms were comfortable. It was in close proximity to Great Lakes Naval Base which was perfect for the reason we were there. Only trouble we had was on two occasions during our stay, our room key was disabled but we were able to go to the front desk to have it corrected. It was a minor inconvenience when we had arms full of stuff to carry in. Otherwise, great stay.
Comment from Hotel Management
Jan 31, 2015 by Erin, Hotel Management
To Our Valued Guest, Thank you for choosing to stay with us and for your kind words regarding my team.It was a great pleasure taking care of you and your family. We hope that you were able to enjoy Chicago during your visit and we look forward to seeing you again. Warm regards, Amy Dow Operations Manager
5 out of 5
Recommended
for Families
by scottfrom Groveland, Fl

Candlewood Suites Chicago-Waukegan

Posted Nov 25, 2014 on Hotels.com
Went to see my son graduate from boot camp. Located less then five miles from base and having the option to cook my own breakfast were two major benefits. Awesome staff, awesome hotel. I would recommend this hotel to family!
Comment from Hotel Management
Jan 31, 2015 by Erin, Hotel Management
Dear Scott, Thank you for choosing to stay at the Candlewood Suites Waukegan. We are delighted that you found hotel and staff Awesome. We hope that you had an enjoyable visit with your son after graduation. We look forward to having you stay with us again. Best regards, Amy Dow Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location for visiting Great Lakes Naval Base

Posted Nov 22, 2014
I loved this hotel, I stayed there Thursday-Sunday for the Navy Graduation. About 10 minutes away, and they offer a shuttle to the Navy graduation on Friday mornings which was great. It's a Walmart and resturants across the street. I would definitely stay here again while visiting my girlfriend at Great Lakes. A great room at a great price, especially when you book ahead of time. Also my flight was canceled Sunday night and I couldn't get another flight until Monday at 3pm so I had to get another room, I stayed at Club Quaters on West Adams in Chicago, which was way more price wise than candlewood and all I could do was wish I was at Candlewood Suites in Waukegan. So my point is Candlewood Suites is the way too go! I will be back soon. And thank you for such a clean and safe environment as I am a young lady and traveled alone and felt completely safe. My only complaint would be they don't offer house keeping for guest who are staying less than 7days. So you have to get new towels, wash clothes and/or sheets yourself. But I can live with that :)
Comment from Hotel Management
Nov 27, 2014 by Amy, Hotel Management
Dear Jazmine, Thank you for your wonderful review of all the amenities the Candlewood Suites has to offer. We hope that you were able to spend some quality time with your girlfriend and we look forward to having you stay with us when you come and visit. Warm regards, Amy Dow Operations Manager
2 out of 5
by A verified travelerfrom g

Posted Nov 9, 2014
The shower was gross . The previous occuponts hair was all over it . There was trash left in the hotel pantrys from previous occuponts. The phone was complicated to use . When I went to the front desk I waited 15 min for help every time. Was a bad experience I will not go by expedias recomendations agian .
Comment from Hotel Management
Nov 24, 2014 by Amy, Hotel Management
Dear Dustin, Thank you for taking the time to write your review. We take great pride in our level of service and cleanliness and therefore your comments are troubling and will be looked into immediately. I understand that this visit was not to your 100% satisfaction, but I would hope that you would give us another opportunity to meet your needs the next time you are in town. Kind regards, Amy Dow Operations Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom california

Large Room, Close to Navy Base

Posted Nov 8, 2014
We were very pleased with the size and comfort of our room. Kittechette was a great addition and being able to have a seperate eating space was a plus. Room was clean and the staff offered extra items free of charge. (Toaster ovens, board games etc..) we were close to Walmart and restaurants. Little disappointed at check in. There was only one person doing check ins even though there were other employees present. The guest checking in before me had several issues. We waited over 20 min for service. I never did find the pool or see a site map and information on what there was to do for entertainment would have really helped. But overall a nice place to stay.
Comment from Hotel Management
Nov 24, 2014 by Amy, Hotel Management
To Our Valued Guest, We are happy that you were pleased with the size and comfort of your room. I hope that you were able to use the Lending Locker often. I do apologize for a less than satisfactory check in experience. The Candlewood does not have a swimming pool so it would be able to find. Should you be in the area again and stay at the Candlewood there are brochures of things to do in our Candlewood Cupboard area. We hope that you have a Happy Thanksgiving. Regards, Amy Dow Operations Manager