Ratings based on 135 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2014
I only stayed 2 nights. It would have been great for more.
Comment from Hotel Management
Sep 28, 2014 by Amy, Hotel Management
To Our Valued Guest, Thank you for your 5 star review. We look forward to having you stay with us again in the future. Regards, Amy Dow Operations Mananger
5 out of 5
Recommended
for Couples
by A verified traveler

Good for visiting Sailors!

Posted Sep 25, 2014
Pros: The kitchen in the rooms, the small pantry of goods downstairs, cleanliness, and staff.
I stayed here for a weekend to visit my sailor while he had A school. The staff was very friendly; The storm caused a bit of a hassle because the computers and everything crashed but they still managed to get me checked-in in a timely manner. The room was really nice. My sailor and I loved the small kitchen. It was nice for cooking small meals and such. The air in a room needed a bit of tweaking. It would go from being chilly to hot rather quickly, especially at night so we just turned it off for most of the stay. Other than that we had a rather pleasant stay and I will definitely stay here again.
Comment from Hotel Management
Oct 1, 2014 by Amy, Hotel Management
Dear Sailors Gal, Thank you so much for your patience during a bit of chaos. I am delighted that you had were able to visit with your sailor and that you were able to enjoy the kitchen together. We look forward to your next visit with your sailor. Regards, Amy Dow Operations Manager
2 out of 5
by A verified traveler from amarillo texas

Not this one!

Posted Sep 23, 2014
Pros: Free paper, I guess other than cleanliness that was it.
Cons: Don't be so tight. Give the packet of coffee per day.
Location: Military graduation
Overall clean. No room service for our three day stay. Would not restock coffee. You had to ask and get towels yourself. I forgot my razor so I bought one from desk. ( usually provided)
Comment from Hotel Management
Sep 28, 2014 by Amy, Hotel Management
Dear Kevin, Thank you for choosing to stay at the Candlewood Suites. We are happy that you found the hotel overall clean. We take great pride in our service and cleanliness. As an extended stay hotel a guest's room becomes their home and we try to give our guests as much privacy as possible, therefore we only service the rooms of guests who stay 7 days or more. We hope that you will stay with us again the next time you are in the Waukegan area. Regards, Amy Dow Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

For Navy Graduation

Posted Sep 9, 2014
We had a wonderful time at graduation and hotel was amazing! Hotel staff offered any kind of help that you needed. It was like staying in a totally furnished apartment. We were very happy.
Comment from Hotel Management
Sep 21, 2014 by Amy, Hotel Management
To Our Valued Guest, Thank you very much for your kind words regarding your stay. We are delighted that you had a wonderful time at the graduation and were able to visit with you sailor. We hope that you will visit again soon. Regards, Amy Dow Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Awesome

Posted Sep 7, 2014
Pros: Central location, cleanliness
Cons: N/A
Location: Walmart, Anastasia Breakfast, Sweet Tomato.
We came in for my son's graduation from United States Navy Boot Camp. Candlewood Suites was centrally located and with in minutes from everything we needed to get to. The staff was very informative and was spot on their recommendations. Thank you so much for such a pleasant stay. I absolutely would recommend this hotel to anyone.
Comment from Hotel Management
Sep 21, 2014 by Amy, Hotel Management
Dear Annette, Thank you for staying with us and giving us 5 stars. We are delighted that you had such a pleasant stay and will be recomending us. We wish your graduate all the best in their new career. regards, Amy Dow Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Navy mom

Posted Aug 19, 2014
Perfect location for Navy families. There's a Walmart across the street with lots of different eateries and a Starbucks. The only complaint I had was when I checked in, no one was at the front desk, but they leave a framed sign that says staff is busy assisting another guest please use phone near seating area to call for help. When you call, it rings the front desk phone which is right across the way from the seating area. It was pointless! When the front desk person finally answered - after about 50 rings she says I'm assisting another guest will be there shortly. Then she checks me in to tell me my card had declined. After telling her there's no way that's possible, she realized she swiped my card incorrectly. Other than that, everything was fine and I definitely would stay again.
Comment from Hotel Management
Aug 27, 2014 by Amy, Hotel Management
Dear Navy Mom, Thank you for choosing to stay at the Candlewood suites. I am glad that you thought our location perfect for the graduation. We take great pride in our level of service and therefore your comments are troubling and will be looked into. We hope that you will give us another chance the next time that you are in the area to show you. We hope that you had an enjoyable visit with your graduate and thank them for dedicating their time to their country. Regards, Amy Dow Operations Manager
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jul 17, 2014 on Hotels.com
4 out of 5
Recommended
by Caroline from Charlotte, NC

Perfect Stay for Navy Boot Graduation

Posted Jul 17, 2014 on Hotels.com
This review is base soley on being in Waukegan for Navy Graduation. I stayed here by myself when my boyfriend was graduating from boot camp. It was absolutely perfect location, taking us only 8 minutes to get back to base, plus having Starbucks, Dunkin donuts, walmart, jimmy johns, chipotle, and more right across the street. This hotel made for very convenient traveling to and from base at early and late hours like 5am and 9:30 pm! Service was great, had fitness center and free laundry. It took us about an hour to get to Chicago but the proximity to base is far more important than it is to the city. We made many trips back and forth and it was alway super easy. Will stay here again on my next visit!
Comment from Hotel Management
Sep 27, 2014 by Erin, Hotel Management
Dear Caroline, Thank you for your review. We are delighted that you had an enjoyable stay. I hope that you had a wonderful visit with your boyfriend. I f you are ever in the Waukegan area again we hope that you will stay with us again. Regards, Amy Dow Operations Manager
5 out of 5
Recommended
by debbie sebastian from great lakes ill

Posted Jul 4, 2014 on Hotels.com
had a great stay every thing was wonderful staff were great
1 out of 5
Recommended
by SCroadtrippers from Santa Clarita

Yuck....stay somewhere else

Posted Jul 2, 2014 on Hotels.com
The room they tried to give us smelled like a smoker had lived there for years! They said they couldn't move us to another like room and refused to refund our money. We paid in advance or a non smoking room (this room said it was non smoking but obviously someone had smoked in it). I was shocked at their customer service more than anything. You should not expect someone to pay for a room they can't stay in!!!! We ended up finding a room at the Courtyard by Marriott and it was wonderful!
Comment from Hotel Management
Sep 13, 2014 by Erin, Hotel Management
To Our Valued Guest, Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Regards, Amy Dow Operations Manager