Ratings based on 1,052 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO

PERFECT Location

Posted Jul 28, 2015
Pros: location
Cons: room size
Location: Magnificent Mile Shopping, restaurants, Navy Pier
This is in a great location- steps from Magnificent Mile shopping and not too far of a walk to the Pier. The hotel was clean and had a nice Starbucks and store on premise. My only complaint would be the size of the rooms- ther are VERY small. Either way, with the comfy beds, great views, and ideal location..it wasnt that big of a deal. I will definitely be staying again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location for shopping and Navy Pier

Posted Jul 27, 2015
The first thing you notice is the very noisy lobby - it was that way for both days of our stay. Rooms are nice but nothing special. Bathroom is tiny, but we managed OK.
3 out of 5
Recommended
for Everyone
by A verified traveler

It was a nice location

Posted Jul 24, 2015
it was a nice stay. Decent room but over priced for thr quality of the room.
Comment from Hotel Management
Jul 27, 2015 by Brian Carter, Hotel Management
Dear Guest, We appreciate you taking the time to forward your feedback following your recent stay. Your comments have been passed along to applicable hotel leaders to ensure we continue to move forward and improve the guest experience. Our guest are our priority, we look for ways to make each stay exemplary. We look forward to welcoming you back and ensuring you have a better exerience when your travel allow for a return stay. Sincerely, Brian Carter
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 23, 2015
Room temperature was hot and the TV kept cutting in and out on sound
Comment from Hotel Management
Jul 27, 2015 by Brian Carter, Hotel Management
Dear Guest, We appreciate you taking the time to forward your feedback following your recent stay. Your comments have been passed along to applicable hotel leaders to ensure we continue to move forward and improve the guest experience. Our guest are our priority, we look for ways to make each stay exemplary. We look forward to welcoming you back and ensuring you have a better exerience when your travel allow for a return stay. Sincerely, Brian Carter
5 out of 5
Recommended
for Business Travelers
by A verified traveler from New Jersey

Beautiful hotel, great, friendly staff

Posted Jul 21, 2015
Pros: Location, ameneties, happening bar and lounge area.
Cons: Nothing, I had a very nice stay.
Location: Excellent high end shopping area. Navy Pier short walk or free trolley ride right outside hotel.
Stayed for business 2 nights. Chose one of the newer European style rooms on 4 2nd floor. Great views of city, and no clutter in furnishings. Since I was travelling with no children and minimal luggage it worked out perfectly. The newer style rooms have no desk or drawers but closet is roomy with plenty of space for hanging your things. Awesome shopping and district just outside the door and only 4 blocks from Navy Pier, lake view walk and still within walking distance to Loop, Millennium park and river walk. Bar area was packed each night and the lounge area for Marriott preffered members served breakfast, including Starbucks Coffee, as well as light food at night. Very impressed with quality and selection of both. I highly recommend this hotel.
2 out of 5
by A verified traveler from Waukee, Ia

NO POOL

Posted Jul 20, 2015
Pros: location
Cons: have a pool as advertised
Location: location is great. The original Billy Goat was a fun place to relive the SNL skit based restaurant.
Nice hotel as I would expect from a Marriott, however, upon arrival found the pool was "closed for remodeling & inquire at the desk for alternative." The staff informed me it should have said on website (which it still doesn't) & since I had booked after April 15th they don't have an alternative pool had we booked prior to then they had an agreement with a sister hotel apparently(?). Since this was the #1 item I put into my search it was very disappointing to ourselves & our kids.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay

Posted Jul 16, 2015
Cons: Add full length mirror to all rooms and check seals on patio door of all rooms.
Location: Right in the middle of the action in the city.
Was visiting Chicago on business. Hotel cleanliness was impeccable and the staff was delightful. The hotel room was missing a full length mirror and the patio door did not close properly letting the wind whistle through. The lobby was very loud, more like a park playground. The breakfast at the restaurant was delicious with its roof harvested honey and its homemade jam. My overall stay was pleasant and I would return.
2 out of 5
by A verified traveler

Posted Jul 16, 2015
They gave me extra charges even if they said everying ll be free, and they denied what they said
3 out of 5
Recommended
for Everyone
by A verified traveler from Seoul, KOREA

magnificient mile 의 중심지로서 hot spot 과 접근성이 매우 뛰어남.

Posted Jul 15, 2015
Pros: 직원들 친절하고 대응에 열성적임
Cons: 화장실이 좁고 지저분. 카펫이 누추함. 청소 상태 불만. 충전기를 꽂을 수 있는 소켓이 방 가운데 테이블에 있는데 2개 중 하나는 작동 안함. 호텔 전체가 너무 추움.
국내의 매리엇 호텔을 기대하고 예약하였는데 같은 4성급에 비하여 전반적으로 낡고 누추한 느낌이 들었음. 가격대비 만족할 수 없음. 위치가 좋아서인지 숙박비는 꽤 비싼편.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
Great location, friendly staff, and nice room with a nice view.