Ratings based on 693 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location location location!

Posted Aug 20, 2014
GREAT downtown locatation for shopping, dining, and getting to museums. I wish the room had had more electrical outlets, but all in all, a great stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Great Location and most friendly and knowledgeable

Posted Aug 17, 2014
Pros: The location allowed us to walk to many of the attractions including river boat architectural tours, another great suggestion by hotel.
Cons: A more reasonably priced place for breakfast in the hotel. The upkeep of hotel and services were excellent!
Location: Defintelly do the Architecture Tour on Chicago River, take in a show at Second City Center - great improv, and eat and enjoy jazz at Andy's Jazz Club!
My wife and I stayed 6 nights and seven days at the Chicago Marriott Downtown Magnificent Mile. We arrive from the airport by train - suggested by hotel- and since we basically had one siutcase and two carry-ons, this was simple and safe! The location of this hotel is close to free trolley to Navy Pier, to public busses and to the Hop On/Hop Off Trolley stop so we were able to travel around without a car. The Concierge desk was most knowledgeable about great places to eat breakfast, lunch and dinners as well as how to get around Chicago easily and economically. They also have clear and detailed info about music venues and theatre productions as well as museums and great parks to explore. We even got info on how to get to Frank Lollyd Wrights House in suburb of city.We only used a taxi to get back to the airport on our final day in Chicago. Our room was clean, comfortable king bed, and quiet even though only on 10th floor. The baggage check station held our bags until our room was ready on day we arrived and then until our flight on the day we left. Both the staff and the citizens of Chicago were very friendly and helpful about travelling on busses and walking to locales. The three day trolley pass was a good deal - gave discount entry to museums, privieged entry (no lines) and discounts on gifts from the museum shops. Tthis was recommended by the Concierge and gave us a good overview of the city and places to visit. We will defintely return to Chcago and this hotel!
2 out of 5
Recommended
for Everyone
by A verified traveler from il

Posted Aug 14, 2014
Overall wasn't as bad since I was out of the room most of the time, but I had booked my room with the breakfast deluxe. Well the only deluxe part was that breakfast cost us $25 per person. Apparently they lie about having me booked the breakfast deluxe room.
Comment from Hotel Management
Aug 18, 2014 by JANICE, Hotel Management
Thank you for taking the time to forward your comments regarding your recent experience. It was our pleasure to welcome you. Your comments regarding the breakfast package help us to identify how we can continue to improve our guest experience. Thank you for this candid feedback and we look forward to welcoming you back again and the opportunity to "Host You Brilliantly".
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Convenient to a lot of restaurants and shopping

Posted Aug 11, 2014
Pros: Staff
Cons: Room Temp
Overall I had a wonderful stay at this hotel with a very accommodating staff, the only negative was the temperature in my room. I had turned down the AC to 64 and it was still about 70 in my room
5 out of 5
Recommended
for Everyone
by A verified traveler from milton ontario

Great location

Posted Aug 11, 2014
Pros: Staff Comfy bed
Cons: Not much
Location: Great location Shopping, Lawry restaurant was great . Garrett popcorn and webers grill restaurant great lunch.
It was very enjoyable. everyone was great. We celebrated our 41st wedding anniversary and the hotel gave us a bottle of wine and beer to celebrate . That was very kind.
4 out of 5
Recommended
for Everyone
by A verified traveler from Staten Island, NY

Nice hotel close to everything.

Posted Aug 10, 2014
Pros: good location -- near shopping, restaurants and waterway. We walked everywhere.
Cons: The room was a little small -- no refrigerator and no hot tub.
Location: good restaurants, shopping, sightseeing boats, beautiful buildings, Eataly, Willis Tower, Millenium Park
The first day we went to Naval Pier, Millenium Park, Willis Tower and saw many buildings and beautiful architecture (all by foot). We travelled by subway to Oak Park and took a tour of the Frank Lloyd Wright home, studio and Unity Temple. Next day we took an architectural bus tour and in the evening a boat tour. The city is beautiful, clean and the food was great.
2 out of 5
by A verified traveler

Just Ok.

Posted Aug 10, 2014
Check in not available on time. 2 hours late. Besides that it's a really nice place.
Comment from Hotel Management
Aug 13, 2014 by JANICE, Hotel Management
Thank you for taking the time to forward your comments regarding your recent experience. It was our pleasure to welcome you. We were delighted to know you enjoyed your stay, the location and found the Hosts of the hotel welcoming and hospitable. Your comments regarding the wait time helps us to identify how we can continue to improve our guest experience. We look forward to welcoming you back again and the opportunity to "Host You Brilliantly".
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel!

Posted Aug 10, 2014
Pros: Everything!
Location: Right in the middle of Michigan Avenue!
Loved this hotel! Great location. Very friendly and helpful staff! Clean and comfortable!
5 out of 5
Recommended
for Everyone
by A verified traveler from Jeffersonville, IN

Lovely hotel in the middle of the Magnificent Mile

Posted Aug 8, 2014
Pros: The rooms were comfortable. I enjoyed the floor to ceiling windows overlooking Michigan Ave. Lighting was good in the rooms.
Location: There are many places to shop and dine in this location; beautiful flowers along Michigan Ave; lovely place to walk.
Just spent 2 nights at the Marriott on Michigan Ave. It's a wonderful location with nice rooms and helpful staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toledo, OH

Great Hotel!!!

Posted Aug 7, 2014
We enjoyed the hotel very much. The staff was very courteous as soon as we walked in. We would definitely stay here again!