Ratings based on 84 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Paul, MN

Close to the skating rink

Posted Nov 4, 2014
Cons: can't think of anything
Location: Sears Center
We were there for Skate America and the lovely weather allowed us to get some exercise by walking to the rink, about half a mile away. There was also a pretty good fitness room, and pool if you prefer that. Staff is excellent and friendly.
Comment from Hotel Management
Nov 5, 2014 by Jonathan, Hotel Management
Kitty, I want to thank you for staying with us and for sharing your experiences. Skate America was a fantastic event that everyone enjoyed. I have passed along your comments to the team whom will be pleased to know their efforts are noticed. Have a wonderful holiday and a fantastic 2015! J. Monserrate Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for Hoffman Estates

Posted Oct 9, 2014
Always like returning. Rosemary on concierge level excellent.
Comment from Hotel Management
Oct 15, 2014 by Molly, Hotel Management
Martin, We are delighted you enjoy returning to our hotel and Rosemary welcomes you back and is able to accommodate your needs. If there is any way we may make your stays more comfortable or enjoyable, please feel free to reach out to me or inform Rosemary or our other staff members, as we want to make your stays exceptional. Sincerely, Molly Matelski, Assistant General Manager
2 out of 5
by A verified travelerfrom columbus, oh

Very un helpfull staff. This hotel nit for family

Posted Sep 29, 2014
We book this hotel 3 weeks ago and requested 2 double bed. Called day before and request again but unfortunately even went there early, they told me no double bed. I think they lie to us. Restaurant staff also very unprofessional not friendly. Bathrooms floor tiles and grout dirty. It was not seem to a Martiot hotel.
Comment from Hotel Management
Oct 15, 2014 by Molly, Hotel Management
My sincere apologies that your stay was unsatisfactory. While we try to accommodate each guest’s requests, unfortunately, at times we do not have the inventory to provide each guest with the room type they requested. On the weekend you visited our hotel, we had large sports groups in-house, who were contracted double beds. When such occurrences happen, we try to offer alternatives such as king beds with sofa pull-outs or rollaway beds, but I understand these are not ideal. I have also followed up with my Restaurant and Maintenance departments regarding your other issues. We appreciate you bringing your concerns to our attention and hope we have an opportunity to regain your trust in us in the future. Sincerely, Molly Matelski, Assistant General Manager
4 out of 5
Recommended
by A verified traveler

under staffed

Posted Sep 17, 2014 on Hotels.com
Hotel services seemed under staffed. front desk would go to resturant who would go to coffee shop every one seemed rushed.
Comment from Hotel Management
Oct 30, 2014 by Molly, Hotel Management
Thank you for sharing your feedback regarding your stay. I sincerely apologize for your negative experience regarding staffing, as this is not our norm. We hope to have the opportunity to regain your trust in us when your travels bring you back to the Northwest Chicago area. At your service, Molly Matelski, Assistant General Manager
4 out of 5
Recommended
by Quincyfrom Mi

Clean and classy...

Posted Sep 15, 2014 on Hotels.com
Hotel was very clean and everyone was first class.
Comment from Hotel Management
Nov 1, 2014 by Molly, Hotel Management
Thank you for sharing your experience at our hotel. We hope to have the opportunity to welcome you back soon!
5 out of 5
Recommended
by A verified traveler

Posted Sep 9, 2014 on Hotels.com
Beds were very comfortable. Awesome location if you are attending an event at Sears Centre Arena.
Comment from Hotel Management
Oct 30, 2014 by Molly, Hotel Management
We are happy to hear you had a comfortable and enjoyable stay with us and our facility was in a convenient location to get to your event at the Sears Center. We look forward to serving you again soon! Sincerely, Molly Matelski, Assistant General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 4, 2014 on Hotels.com
Comment from Hotel Management
Oct 30, 2014 by Molly, Hotel Management
Thank you for taking the time to rate our hotel. We are sincerely happy you enjoyed your experience with us and look forward to the opportunity of welcoming you back in the future. Sincerely, Molly Matelski, Assistant General Manager
5 out of 5
Recommended
for Families
by The Rux Familyfrom Chicago

Close to Arlington

Posted Sep 2, 2014 on Hotels.com
The Hotel was beautiful, the staff was wonderful. Will definitely go back and would recommend.
Comment from Hotel Management
Oct 30, 2014 by Molly, Hotel Management
Dear Rux Family, We are delighted you and your family enjoyed your stay with us and hope to have the opportunity to serve you again. Thank you, Molly Matelski, Assistant General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Posted Sep 2, 2014 on Hotels.com
Comment from Hotel Management
Oct 30, 2014 by Molly, Hotel Management
Thank you for rating our hotel. If there is anything we could have done differently or better, we encourage you to let us know so we may make your next stay a perfect one. Sincerely, Molly Matelski, Assistant General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 2, 2014 on Hotels.com
Comment from Hotel Management
Oct 30, 2014 by Molly, Hotel Management
Thank you for sharing your feedback regarding your stay at the Chicago Marriott Northwest. It is always great to see that our guests have enjoyed their time with us. We look forward to seeing you again soon! At your service, Molly Matelski, Assistant General Manager