Ratings based on 2,131 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chiapas, Mexico

Excelente ubicación

Posted Dec 21, 2014
Es un hotel con habitaciones reducidas, con el clima fijo (no se pude regular, al menos no en invierno) y no obstante vale la pena quedarse aquí por la excelente ubicación.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to soldier field

Posted Dec 21, 2014
Nice staff, helpful. Didn't like that u have to pay to use computer to print boarding passes.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Vacation

Posted Dec 17, 2014
enjoyed my stay. will stay here again. Free wifi. Soft pillows
2 out of 5
by A verified travelerfrom Minneapolis

Hotel is close to everything.

Posted Dec 10, 2014
Pros: I liked how close it was to everything on Michigan Ave.
Cons: Cleanliness could be improved. Also the hotel stated they had a shuttle. They might as well not have one. Didn't take me to the places I needed.
Location: It's within a mile of everthing. Magnificent Mile, Soldier Field, Shedd Aquarium, and more.
The room was small, but nice. However the placement of the room was not. My room was right next to the service elevator and the pool and gym. It was extremely noisy and not pleasant.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

Cancelled my reservation

Posted Dec 10, 2014
Pros: Location and room cleaniness
Cons: Better staff however the Bell Hop was awesome.
Location: Downtown chicago walking distance to everything.
The hotel cancelled my reservation that I booked through expedia. Expedia still indicated that my room was reserved and was able to straighten it out with the hotel however there was a brief moment (a few hours) where I didn't know if I was going to have a room or not. No explaination as to why my room reservation was cancelled. Another guest in line behind me also experienced the same situation.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nebraska

great hotel

Posted Dec 10, 2014
great location, Clean, good Customer service, great price, and comfortable beds and pillows
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Graniteville SC

Close to the Loop

Posted Nov 24, 2014
Pros: Excellent location across from Grant Park. Not a luxury hotel, but comfortable and pleasant.
Cons: I had trouble adjusting the room temperature.
Location: Near Grant Park, South Loop universities, and museums.
Very polite staff. Room was very clean. Modern décor and comfortable seating in lobby; restaurant on premises. Art work in hallways. Check-in was efficient. I took public transportation, but I did notice a parking garage on the premises. I was on a professional trip, and found the location to be convenient. Bathroom seemed a bit small, but it was adequate.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel conveniently located in the South Loop

Posted Nov 23, 2014
Pros: Pool, Gym, cleanliness, and cost.
Location: Millennium Park, Lake Michigan, Johnny Greens.
The hotel was clean and comfortable. There is a nice gym and a pool for the active. The hotel is close to Grant Park, Lake Michigan, and millennium park. It is a good hotel to live if you need get around downtown Chicago and looking to save money on a hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Essex

Posted Nov 22, 2014
Pros: Great location, great price, great staff.
Cons: Thermostat in room
Location: Near Willis Tower
You could not control the thermostat in the room (it was too hot). The hotel is older but clean. Considering the price, it was worth it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location Overlooking Park

Posted Nov 22, 2014
Cons: Heat control is a bit old fashioned, but you can open a window if needed!
Very convenient to Museum Campus. Restaurant was a nice surprise for being interesting French-influenced cafe without being too pricey.