Exterior
Check availability

Reviews of Club Quarters Hotel, Central Loop, Chicago

4 out of 5
Club Quarters Hotel, Central Loop, Chicago
111 West Adams Street, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 1660 out of 2993 reviews" "
Rating 8 - Good. 770 out of 2993 reviews" "
Rating 6 - Okay. 289 out of 2993 reviews" "
Rating 4 - Poor. 143 out of 2993 reviews" "
Rating 2 - Terrible. 131 out of 2993 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Heather

Business traveler
Disliked: Cleanliness, property conditions & facilities
The carpets in my room are in need of some major deep cleaning. They weren’t even vacuumed fully before my arrival as I found change and small trash items from a previous guest on the floor. Additionally, the elevator is sketch. I got stuck on there briefly as the doors would not open all the way and a staff member had to help push them open.
Stayed 1 night in Apr 2024
Response from Bob - Guest Experience Manager on Apr 18, 2024
We're sorry about your experience while staying here. I will forward your comments to our housekeeping manager for team member review. And speak with our maintenance manager if he has heard of any issues with the elevator.

6/10 Okay

KIM

Liked: Cleanliness
I stayed here previously in November 2023 and enjoyed my stay immensely. Unfortunately this visit was not the same. The hot water was intermittent during my entire stay. Upon my check-in at approximately 8 pm on Friday, April 12, 2024, there was no hot water. This was not mentioned by either of the two employees stationed at the lobby. I tested the water at 4 am at it was still cold. The following morning I had plans with my son and was wondering how long the water was going to stay cold without any statement from the hotel. The hot water returned after 9 am. When I returned that evening after 10 pm, to my surprise no hot water for my shower again. This happened through the end of my stay on Monday, April 15. Another minor issue was that the Smart TV in my room 645 could not cast shows from cell phone. I had no problem on my previous visit doing so. I followed the displayed instructions on the TV screen, saw the message your device is paired on my device, entered with the remote the casting message on the bottom of the screen, chose the program I wanted to watch on Netflix, but all I saw was a blank screen. I repeated this process many times in case I may have done something wrong. I received the blank screen all times to my chagrin. I would stay here again, but my next visit will be the tie breaker.
Stayed 3 nights in Apr 2024
Response from Cesar - Guest Experience Manager on Apr 16, 2024
Thank you for the review and feedback !

8/10 Good

Toni Adrianne

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Bob - Guest Experience Manager on Apr 16, 2024
Thank you for your recent visit while here in Chicago and for leaving us your feedback!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Chicago. What I didn't like was no housek
Stayed 3 nights in Apr 2024
Response from cesar on Apr 15, 2024
Thank you for the review and feedback !

10/10 Excellent

Pamela, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome time! Thanks.
Stayed 1 night in Apr 2024
Response from cesar on Apr 15, 2024
Thank you for the review and feedback !

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was always very friendly and helpful. I enjoyed the view from my room and there was a lot to explore in the area. The Blue Line/Red Line were extremely close and coming in from O'Hare was easy. I was surprised there wasn't an iron in the room, it access to ice on each floor. But those are minor issues.
Stayed 3 nights in Apr 2024
Response from Adrian: Guest Experience Manager on Apr 13, 2024
Hello Mr. Evan, It was a pleasure to assist you during your stay. We strive to provide our guest the best experince while staying at Club Quarters Central Loop. We're looking forward to your next visit.

10/10 Excellent

Jeffrey, Ocala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience being here for a few nights on a long weekend. Only issue I found during my stay is the parking used for the hotel. Expedia directs you to download the app and install on your mobile device and to pay for the parking. From what was told by the hotel front desk is to NOT download the app and instead, use the link provided for the parking by the hotel as it will save your money on the discounted rate rather than pay a huge amount. The security at the parking garage never knew about the mobile app and will not support you on that. I hope this helps anyone who decides to stay here in the hotel. After having the assistance provided, the stay is very good and clean. Also safe within downtown for those who like to explore the city.
Stayed 3 nights in Apr 2024
Response from Cesar - Guest Experience Manager on Apr 12, 2024
Thank you for the review and feedback !

8/10 Good

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a convenient place in the loop this fit the bill. The free bottled water was a plus.
Stayed 2 nights in Apr 2024
Response from Danny- Guest Experience Manager on Apr 10, 2024
Thank you for staying with us !

6/10 Okay

Carrie

Traveled with group
I know it's Chicago but the room was TINY. Check-in/out process was done through a kiosk, which removes the personal element (some people like that, I do not). Average stay and nothing WOW about the place.
Stayed 1 night in Apr 2024
Response from Adrian: Guest Experience Manager on Apr 9, 2024
Hello Carrie,Thank you for your feedback. It was a pleasure to assist you during your stay. We're looking forward to your next visit.

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and decent price. Restaurant attached was pretty good too! I would stay again!
Stayed 2 nights in Apr 2024
Response from Adrian: Guest Experience Manager on Apr 9, 2024
Hello Denise,Thank you for your feedback. It was a pleasure to assist you during your stay. We're looking forward to your next visit.

10/10 Excellent

Cristhy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. Very central to everything.
Stayed 3 nights in Apr 2024
Response from Adrian: Guest Experience Manager on Apr 9, 2024
Hello Christhy,Thank you for your feedback. It was a pleasure to assist you during your stay. We're looking forward to your next visit.

10/10 Excellent

Yasena

Liked: Cleanliness, staff & service, property conditions & facilities
Third time staying here and this is going to be our place always. We love it!
Stayed 3 nights in Apr 2024
Response from cesar on Apr 8, 2024
Thank you for the review and feedback !

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for the night
Stayed 1 night in Mar 2024
Response from cesar on Apr 8, 2024
Thank you for the review and feedback !

8/10 Good

Nasif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Adrian: Guest Experience Manager on Apr 9, 2024
Hello Nasif,Thank you for your feedback. It was a pleasure to assist you during your stay. We're looking forward to your next visit.

6/10 Okay

Nicusor Alin

Liked: Cleanliness, staff & service, property conditions & facilities
Smallest bathroom I’ve ever seen with practically zero counter space. Tv wasn’t working right, kept freezing and on some channels there was a delay between image and sound. No soundproof, noise from outside and hallway will keep you awake For the price…. I was expecting a better experience
Stayed 1 night in Apr 2024
Response from cesar on Apr 6, 2024
Thank you for the review and feedback !

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from cesar on Apr 6, 2024
Thank you for the review and feedback !

6/10 Okay

Rainnese

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really dated and small. I asked her a room with a view and was given a room where the view was a alley.
Stayed 2 nights in Mar 2024
Response from Bob - Guest Experience Manager on Apr 5, 2024
Thank you for staying with us and for providing your feedback. You did have a request for a view but not all of these can be handled depending on availability. You arrived on a sold out night so only the rooms that were checking out earlier that morning were able to be used for guests that day. We always strive to handle as many requests as possible.

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff so helpful!
Stayed 1 night in Apr 2024
Response from Cesar - Guest Experience Manager on Apr 3, 2024
thank you for the review and feedback !

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Cesar - Guest Experience Manager on Apr 2, 2024
Thank you for the review and feedback !

8/10 Good

Lizette

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Cesar - Guest Experience Manager on Apr 3, 2024
thank you for the review and feedback !

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cesar - Guest Experience Manager on Apr 3, 2024
thank you for the review and feedback !

10/10 Excellent

Jaylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location
Stayed 2 nights in Mar 2024
Response from Adrian: Guest Experience Manager on Apr 1, 2024
Hello Jaylin,It was a pleasure to assist you during your stay. The team at Club Quarters Central Loop strive to provide our guest the best experience during their stay. We're looking forward to your next visit.

10/10 Excellent

Aline de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 3 nights in Mar 2024
Response from Adrian: Guest Experience Manager on Apr 1, 2024
Hello Ms. Aline,It was a pleasure to assist you during your stay. The team at Club Quarters Central Loop strive to provide our guest the best experience during their stay. We're looking forward to your next visit.

10/10 Excellent

Armando, Fort Collins

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cesar - Guest Experience Manager on Apr 2, 2024
Thank you for the review and feedback !

10/10 Excellent

Pamela, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast, efficient checkin. Property could do with some refurbishing. Area becomes less safe each year.
Stayed 1 night in Mar 2024
Response from Adrian: Guest Experience Manager on Mar 31, 2024
Hello Ms.Pamela, Glad to hear that you enjoyed your stay. The team at Club Quarters Central Loop strive to provide our guest the best hospitality experince. We're anticipating your next visit!

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great, our room was clean. The only thing I didn’t like was the ac unit was right next to our bed and it was annoying with the air blowing on us. Overall it was a good stay
Stayed 1 night in Mar 2024
Response from Cesar - Guest Experience Manager on Apr 1, 2024
Thank you for the review and feedback !!

8/10 Good

Rosa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decent, clean, super convenient location.
Stayed 1 night in Mar 2024
Response from Adrian: Guest Experience Manager on Mar 31, 2024
Hello Ms.Rosa, Glad to hear that you enjoyed your stay. The team at Club Quarters Central Loop strive to provide our guest the best hospitality experince. We're anticipating your next visit!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, overall clean hotel, and professional staff.
Stayed 3 nights in Mar 2024
Response from Bob - Guest Experience Manager on Mar 30, 2024
We thank you for staying with us and for providing your feedback. We hope to see you again soon!

6/10 Okay

Bijal

Liked: Amenities, property conditions & facilities
It’s centrally located, close to places to visit. Self check in and check out.
Stayed 3 nights in Mar 2024
Response from Danny- Guest Experience Manager on Mar 28, 2024
Please let us know how we can improve our guest stay and thank you for staying at CQ.

8/10 Good

Therese

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal. Small room. Pretty small lobby. Comfortable bed and pillows. Staff was great. Location was amazing. Easy walk to any of the downtown theaters. Lots of restaurants close by. Would stay again!
Stayed 1 night in Mar 2024
Response from Adrian: Guest Experience Manager on Mar 30, 2024
Hello Therese, Thank you for your feedback. The Club Quarters Central Loop Team strive to provide our guest the best experience during their stay. We're looking forward to your next visit.

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really nice, place was clean, easy check in and check out, great area, no real complaints.
Stayed 4 nights in Mar 2024
Response from Danny- Guest Experience Manager on Mar 28, 2024
Please let us know how we can improve our guest stay and thank you for staying at CQ.

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adrian: Guest Experience Manager on Mar 30, 2024
Hello Kurt, Thank you for your feedback. The Club Quarters Central Loop Team strive to provide our guest the best experience during their stay. We're looking forward to your next visit.

10/10 Excellent

MARIA MILAGROS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Danny- Guest Experience Manager on Mar 28, 2024
Please let us know how we can improve our guest stay and thank you for staying at CQ.

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Close to subway and within walking distance of all the attractions
Stayed 2 nights in Mar 2024
Response from Bob - Guest Experience Manager on Mar 27, 2024
We're thrilled to hear you enjoyed your recent stay with us. We hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bob - Guest Experience Manager on Mar 27, 2024
We thank you for staying with us and for the great score! We hope to see you again soon!

10/10 Excellent

Federica

Stayed 4 nights in Mar 2024
Response from cesar on Apr 14, 2024
Thank you for the review and feedback !

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully convenient and beautiful property that was well maintained and eager to please!
Stayed 4 nights in Mar 2024
Response from Adrian: Guest Experience Manager on Mar 25, 2024
Hello Donna, Thank you for the positive feedback and great score. The team at Club Quarters Central Loop Hotel strive to provide our guest the experience. We're looking forward to your next visit.

8/10 Good

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid
Stayed 3 nights in Mar 2024
Response from Adrian: Guest Experience Manager on Mar 25, 2024
Hello Evan, Thank you for the positive feedback and great score. The team at Club Quarters Central Loop Hotel strive to provide our guest the experience. We're looking forward to your next visit.

6/10 Okay

Christine

Business traveler
Liked: Staff & service
The CQ has an excellent location in the Loop, a close walking distance to the Art Institute and other attractions. The staff are friendly and professional. The building is itself a little rundown, and the rooms are mildly dingy (plus some trash from previous occupant(s) was left under the bed). But for the price and location, it's a good deal.
Stayed 4 nights in Mar 2024
Response from Adrian: Guest Experience Manager on Mar 25, 2024
Hello Christine, Thank you for the positive feedback and great score. The team at Club Quarters Central Loop Hotel strive to provide our guest the experience. We're looking forward to your next visit.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adrian: Guest Experience Manager on Mar 25, 2024
Hello Jeremy, Thank you for the positive feedback and great score. The team at Club Quarters Central Loop Hotel strive to provide our guest the experience. We're looking forward to your next visit.

4/10 Poor

Claire

Disliked: Cleanliness, amenities, property conditions & facilities
Location is okay. It is quite nosy and there was blood on the towels in the room. Other than that it is okay not the cleanest though.
Stayed 3 nights in Mar 2024
Response from Adrian: Guest Experience Manager on Mar 24, 2024
Hello Ms.Claire, We appreciate your feedback. The team at Club Quarters Central Loop strive to provide our guest the best experience. We're looking forward to your next visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for CTA trains, Metra trains, and Amtrak trains.
Stayed 1 night in Jan 2024
Response from Adrian: Guest Experience Manager on Mar 23, 2024
Hello Mr. Robert, We appreciate your positive feedback. The team at Club Quarters Central Loop strive to provide our guest the best service during their stay. We're looking forward to your next visit.

10/10 Excellent

Amy

Business traveler
Liked: Amenities
Perfect place to stay for a business trip and walking distance to lots of food choices.
Stayed 1 night in Mar 2024
Response from Bob - Guest Experience Manager on Apr 2, 2024
We appreciate the kind words and the great score! We hope to see you again soon!

8/10 Good

Rae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Adrian: Guest Experience Manager on Mar 23, 2024
Hello Mr. Rae, We appreciate your positive feedback. The team at Club Quarters Central Loop strive to provide our guest the best service during their stay. We're looking forward to your next visit.

8/10 Good

Soo Choo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel, in some ways quite spartan. However, my room was very clean, and especially the bathroom was spotless. They gave me a room looking out over some equipment/large pipes, but it was quiet. The staff were polite and efficient, not particularly friendly - no complaints though! Would stay here again as the cleanliness was exceptional in my experience.
Stayed 1 night in Mar 2024
Response from Adrian: Guest Experience Manager on Mar 23, 2024
Hello, We appreciate your positive feedback. The team at Club Quarters Central Loop strive to provide our guest the best service during their stay. We're looking forward to your next visit.

8/10 Good

catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect for my needs, and much larger than expected. I had a kitchenette although there was no dishware, flatware, or cookware (They were not mentioned in the room amenities) I could envision a long term stay here. Bed was comfortable, with luxury bedding. The hotel location is great - in middle of the downtown Loop area, so easy to get to other places and close to public transportation and shopping. I liked the workspace available on the hotel lower level, for a change of place when working remotely. Hotel staff - very professional, and attentive to requests. All in all, I'd stay here again in the future.
Stayed 4 nights in Mar 2024
Response from Bob - Guest Experience Manager on Mar 27, 2024
We appreciate you staying with us and for providing your feedback. On the corporate apartments, we do still offer flatware and cookware, but after Covid it is now just delivered on request instead of being kept in the room. We hope to see you again soon!

10/10 Excellent

Lakin, Urbana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsite restaurant was fabulous. Self check-in was easy and the staff was very friendly any time we passed by. The rooms were small, but had everything you’d need for a short stay. The hotel layout and design was very unique. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from cesar on Mar 21, 2024
Thank you for the review and feedback!

8/10 Good

Carrie, Quincy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was connected to an Irish pub and easy to get from the train station
Stayed 2 nights in Mar 2024
Response from Adrian on Mar 19, 2024
Hello Ms. Carrie,It was a pleasure to assist you during your stay. The team at Club Quarters Central Loop enjoy providing our guest the best experience. We're looking forward to your next visit.

6/10 Okay

Elvira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a little outdated but everything went well. Everyone was super nice!
Stayed 4 nights in Mar 2024
Response from cesar on Mar 19, 2024
Thank you for the review and feedback !

8/10 Good

Mabel Ivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and the pub on the property was key on St Patrick’s Day. Will stay here again. Convenient location to get to Arts institute.
Stayed 3 nights in Mar 2024
Response from cesar on Mar 19, 2024
Thank you for the review and feedback !