Ratings based on 134 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Southern Il.
Posted Oct 13, 2014
Cons: Handicapped parking spaces.
Location: Lots of shopping and restaurants.
The room was close to the pool and workout room. The room was clean and the bed was comfortable.The parking lot was full I'm handicapped and had to park a block away. I would book a room at this hotel if I'm back in the area. Overall happy with the hotel
for Everyoneby A verified traveler
Posted Sep 12, 2014
All hotels were booked and this one was a good choice.
for Everyoneby A verified traveler
nice hotel, good distance from airportPosted Aug 17, 2014
Pros: pool, breakfast area,room
Location: we wanted it for the closeness of the airport
loved the room, pool, nice breakfast too it was great, would recommend it highly
for Personal Eventby Jackie F from Mattawan, MI
Should have slept in the CARPosted Jul 14, 2014 on Hotels.com
Apparently being a "Choice Privileges" member, checking in early (5 pm), correcting the front desk clerk that I needed TWO beds, not a King, makes absolutely no difference!! He "rebooked" me into a double room. We were on a tight schedule and didn't have time to check the room. Won't make that mistake again! When we returned to the hotel at 1:00 am, we discovered a King bed, not 2 doubles, on a floor under heavy re-construction. The strong odor of drywall mud, sawdust and paint permeated the air. Construction was not mentioned AT ALL! By the next morning my eyes were seriously burning. Thankfully neither of us are asthmatic. The night-time front desk clerk was very rude and unsympathetic, but agreed to send up a rollaway "whenever someone can get to it". No apology…clearly we were an inconvenience. Truly infuriating. #1 – be honest about the rooms. We checked in at 5 pm, I could have found a different hotel, don't lie and tell me I'm in a double room when it was not; #2 – any guest should AT LEAST be warned ahead of time about construction and AT BEST, offered an alternative; #3 – when someone is not happy about the circumstances – AT LEAST an apology should be forthcoming! The rollaway was like sleeping on a steel taco shell, my dog's bed is more comfortable. Do NOT recommend this property.
Recommendedby Natalie from lakewood
going down hill?Posted Jul 13, 2014 on Hotels.com
AC did not work properly. needs new matresses.
for Familiesby Andy from East Lansing MI
Poorly maintainedPosted Jun 10, 2014 on Hotels.com
We used the hotel when visiting for a wedding. The room smelled stale with a distinct secondary odor of cigarette. The furniture was functional but old and very nicked. The beds were comfortable, but too small. They were just slightly larger than a single. Because of the small size, my wife and I considered sleeping in separate beds for the first in our 37 year marriage.
for Personal Eventby Darryl from Orland Park
Anniversary weekendPosted May 23, 2014 on Hotels.com
My wife and I was very surprised how well the hotel looked. The Jr Suite room was magnificent. We loved the location, the hotel was within the vicinity of the mall, restaurants, and Day Spas. We really enjoyed ourselves. The only draw backs during the weekend was the parking. We couldn't find anywhere to park, therefore had to park in the back of the hotel where there was little to no lights in the area. Also during check out the clerk couldn't check us out. She kept saying the card was declining when in essence the stay was paid for in a week advance through Hotel.com
for Personal Eventby A verified traveler
Posted May 20, 2014 on Hotels.com
Recommendedby A verified traveler
Posted May 1, 2014 on Hotels.com
for Business Travelersby Clyde from Rockford
Near great restaurantsPosted Apr 26, 2014 on Hotels.com
The hotel staff was friendly and the hotel was clean. Very close to many restaurants.