Ratings based on 48 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Lemont, IL

Comfort Inn

Posted Jul 7, 2014
Pros: Clean room, reception desk worked fine.
Cons: Staff like Anne-Mary seems to should not work with people.
Location: Located near Geneva, IL, and actually it is one of few available lodging options in the area.
I used the hotel to stay close to Geneva for my child's music competition. In overall this is a quite good hotel, maybe someone could expect more for the price. The room was very clean, however did not have even a small fridge in it. The breakfast was good, also very served in very clean and nice room. The swimming pool was over-chlorinated, I did not swim myself, but was waiting for my child, and I got my eyes irritated. The really disappointing thing was the staff. I left my laptop cable in the room and called the hotel couple days after. They promised me to send the cable next day (and to charge my credit card for shipping fees). However, 2 weeks late I did not receive anything. I live in the same state, and basically it takes 1 hour or less to drive to my home. I called them again, and I was told that my item was sent out. I failed to get any details such as date, tracking number etc. The person whose name was Anne-Mary (I apologize if the spelling is wrong) and refused to give me her last name for further records (!) was quite impolite and nervous. When I asked her how someone know if you really sent an item if you do not have any details, she started raising her voice at me.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice every time

Posted Jul 3, 2014
I've stayed in this hotel several times, and it never disappoints. Clean and comfy rooms, friendly staff, reasonable breakfast to start the day, plenty of parking space. It may be a little worn out compared to 10 years ago, but still in a pretty good shape. Definitely recommended and is a good value for money.
5 out of 5
Recommended
for Everyone
by A verified traveler

Bad Weather Stay

Posted Jan 5, 2014
Pros: The staff was exceptional. The owner even came around during the complementary breakfast to see if everything was working in the rooms.
Was working an event nearby, and the weather was supposed to be very bad, so I decided to stay the night. The room was very clean, and quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 10, 2013
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Nov 25, 2013 on Hotels.com
3 out of 5
Recommended
for Families
by A verified traveler

Average

Posted Nov 20, 2013 on Hotels.com
Hotel is clean. Staff is very friendly and helpful. However, quality level could be improved in a few areas (breakfast, overall hotel maintenance etc...)
4 out of 5
Recommended
for Shopping
by Connie from Sturtevant

Not bad but not the location I was looking for

Posted Nov 14, 2013 on Hotels.com
The hotel was fine, could use an update in the rooms but I was disappointed where it was located to the shopping area. The pool was questionable looking. Seemed dingy, we chose not to go in. Breakfast was good and they kept the bins full. Good service.
5 out of 5
Recommended
for Families
by Pat from Peoria, IL

Near all attractions in Geneva area.

Posted Nov 4, 2013
Pros: location, free internet, pool, hot tub, breakfast.
Came to area to visit my granddaughter. Overall was a very pleasant time. Hotel was excellent.
4 out of 5
Recommended
for Business Travelers
by Ronald M. from Lakeland, FL

Posted Oct 27, 2013 on Hotels.com
Staff was friendly,. room was clean and breakfast was very good.
4 out of 5
Recommended
for Personal Event
by Big D from Chicago

Posted Oct 10, 2013 on Hotels.com
The hotel was nice and staff was friendly. Workout facility needs a big time equipment update!!!