Ratings based on 741 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from o

Close to everything downtown

Posted Jul 3, 2015
Nice location, good breakfast, but service to Room When requesting towels was xtremely slow and needed to call twice both times
3 out of 5
by A verified traveler

Baseball Trip

Posted Jun 16, 2015
Pros: Staff was courteous.
Cons: Rooms need updating, lobby could be enhanced.
Location: Michigan Avenue shopping, CTA convenient.
Really didn't care for this hotel. Rooms need updating, floor was quiet though.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2015
Nice Location, Clean, Noisy at night on the Michigan Ave. side.
5 out of 5
Recommended
for Everyone
by A verified traveler

GREAT STAFF!!

Posted Jun 7, 2015
Pros: The hotel is centric to everything we needed to go to.
Location: The hotel is on Michigan Avenue...that says it all -easy access to everything and anything!!!!
It was my birthday and the staff went above and beyond to make it special. The day of my birthday when I had returned from a day's touring the city, the staff had a birthday gift for me sitting on my bed. On our last day of the trip, our flight was leaving later in the day and the hotel held our bags while we were finsihing our shopping -what a piece of mind! Thanks y'all!
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Great location beside Magnificent Mile & The Loop

Posted May 29, 2015
Pros: The staff, location, and being able to have a fully equipped room with a separate bedroom were what appealed to us the most.
Cons: The furnishings needed to be updated.
Location: Suites is located between the Magnificent Mile and The Loop, along side the Chicago River. Nearby is shopping, sightseeing, Museums, Theatres etc.
The front desk staff were very helpful and friendly. The room was clean and well stocked. It was not high end but was certainly adequate for our needs. Breakfast was typical of this type of hotel. But we mostly just have cereal and fruit anyway. The location is probably the best asset for this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa,Canada

Suites hotel

Posted May 18, 2015
Pros: Location, comfort, excellent beds,good breakfast.
Cons: Could do with refreshing, carpets, hallways...
Location: Walking distance to everything: museum, magnificent mile, tours, etc...
I expected a suite with separate living area with couch...that was not the case, but the room was huge, only one armchair! But good kitchen, washer and drier, which I did not need. Excellent location for visiting and close to subway, even for the airport. Good breakfast, very generous.
3 out of 5
Recommended
for Everyone
by A verified traveler from Calif.

Central located for most major attractions

Posted Apr 24, 2015
No hot water in shower . Water leak in wall behind washer & dryer. Maint. Came to room said OK to use washer.
3 out of 5
by A verified traveler

Posted Apr 18, 2015
Clean. staff very nice. great location. outdated. Water not hot for shower. Took 2 hours to get hot water. waived valet parking fee. However valet fee was not on my credit card, on someone else. Valet parking was not on my reservation, was an incidental. Hotel said valet parking was charged to AARP Expedia Amex card.
4 out of 5
Recommended
for Everyone
by A verified traveler from 컬럼비아, 미주리

시카고 주요 관광지에 걸어서 30분 거리에 있음

Posted Mar 28, 2015
Pros: 시카고 주요 관광지가 도보로 이용가능함
Location: 시카고미술관, 세드수족관, 필드박물관 등 주요 관광지를 도보로 구경하기에 위치가 좋음 버스를 타는 경우에도 15분 거리내
가족단위 여행객이 이용하기에 방구조가 편리함 아침식사도 만족스러웠음 실내에서 식사준비나 세탁기 및 건조기가 있어서 여행비용이 상대적으로 저렴하게 소요됨
2 out of 5
by A verified traveler

Stay somewhere else. Room was straight 80's.

Posted Mar 27, 2015
Room was sooo old and the white baseboards were disgusting. Too scared to shower. This place is an utter DUMP!