Ratings based on 1,135 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Adriana

Decent and clean

Posted Jun 21, 2014
It was a good experience. I was satisfied with my room.
Comment from Hotel Management
Jan 30, 2014
Thank you for staying with us at Comfort Suites - O'Hare. We're glad you had a good experience and look forward to exceeding your expectations when you stay with us again.
2 out of 5
by Johnnie B. from South Lyon, MI

Try some place else!!

Posted Jun 16, 2014
The gentleman let, two different people jump ahead of me inline. It was noisy and the following morning the breakfast was horrible.
Comment from Hotel Management
Jan 30, 2014
Thank you for posting this review. We are sorry to hear that your stay was disappointing. The issues you’ve raised will be addressed. We are always concerned when our hotel does not meet our guest’s expectations. We’d love the opportunity to win back your business when you are next in Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 14, 2014
Pros: Hotel staff was very helpful
Cons: Furniture needs recovered. Many chair coverings were stained.
Location: Hotel was near the train and bus station.
Hotel was comfortable, helpful staff. The transportation to and from the bus station/train station could have been more convenient. At times we had to wait 30 minutes or so for the next shuttle.
Comment from Hotel Management
Jan 30, 2014
Although we’re glad that your stay included some good points, our most sincere apology that it did not fully exceed your expectations. We at Comfort Suites - O'Hare strive to provide our customers with an outstanding experience on all levels – every time. We hope that you will give us another opportunity next time you’re in Chicago.
4 out of 5
Recommended
for Everyone
by Stev from Forest Lake, MN

Nice place and convenient to transportation

Posted Jun 5, 2014
Pros: Convenient location & staff
The room size was great. Really liked the sofa for reading and relaxing. The room was a bit rough, carpet was old. Overall, the staff was great. The shuttle drivers were pleasant and accommodating. We would stay there again.
Comment from Hotel Management
Jan 30, 2014
We appreciate your honest evaluation of your stay with us. We strive to provide excellent facilities and service that is beyond anyone’s expectations and we are deeply disappointed when we don’t. We are in the midst of a huge renovation that will update all of the guest rooms. We hope that you’ll consider another stay with us in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Jun 4, 2014
Great! Transportation to and from airport. Also to bus transit.
Comment from Hotel Management
Jan 30, 2014
It makes our day when we hear that guests enjoyed their visit. Thank you so much for sharing with us. We look forward to seeing you again on your next business trip or vacation.
4 out of 5
Recommended
for Everyone
by Rick Rocks

lay over

Posted May 30, 2014
Pros: free shuttle and free internet
Cons: it was ok
Location: place around the hotel you can eat at
a decent hotel for a overnight layover, place to eat around this hotel, liked the free shuttle
Comment from Hotel Management
Jan 30, 2014
We are so glad that your stay was an enjoyable one. We appreciate the kind feedback. We hope you come see us again the next time you’re in Chicago.
4 out of 5
Recommended
for Everyone
by Kris from MI

Comfort suites

Posted May 27, 2014
We had no wash cloths in our room i called down to front desk to bring some and they never did .
3 out of 5
Recommended
for Everyone
by ChicagoTravel from KansasCity

Nice Hotel Near to International Airport

Posted May 27, 2014
Pros: Good Customer service
Cons: Need to change Microwave and Refrigerator
Location: it's near to International Airport and Blue Line Rail Station
Good Stay with Best price($72/Day) and suitable for without kids., Every day housekeeping, Carpet looks very dirty, small refrigerator, small microwave and does not have an indicator(led/light) and not able to keep more item on it, not able to prepare food for children. If you want to stay with family, kids and keep more items in refrigerator then this is not a suitable hotel to stay.
Comment from Hotel Management
Jan 30, 2014
Although we’re glad that your stay included some good points, my most sincere apology that it did not fully exceed your expectations. We are in the midst of major renovations on the guest bedrooms. They will amaze you when you see what we've done in the guest rooms. We hope that you will give us another opportunity next time you’re in Chicago..
4 out of 5
Recommended
for Everyone
by Debbie from St. Louis, MO

Pleasant Stay!

Posted May 27, 2014
Pros: Decent bed/mattress/pillows. Nice shower.
Location: Location was about 45 min from the city. I you have time to commute its great, if not, then you need to find accommodations closer in.
The staff couldn't have been more accommodating. We were only there for 1 nite, but had several deadlines to meet while in Chicago. The transportation staff was excellent. We loved staying outside the city and commuting in. If you have the time to spare, this was an easy way to go. Breakfast was good, but with a crowd, it was a bit chaotic. I would stay there again.
Comment from Hotel Management
Jan 30, 2014
We're so glad to hear you enjoyed your stay with us. We look forward to seeing you next time you're in Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel stay

Posted May 26, 2014
The hotel was very nice and for the most part, the staff was good, although a few more smiles, etc would be nice--especially the shuttle drivers, not always the friendliest--except for Shirley--she was excellent.
Comment from Hotel Management
Jan 30, 2014
Thank you for the excellent rating! We're glad you enjoyed your stay. We'll take a moment to share some smiley face stickers around the property to encourage more smiles :)