Lobby

Reviews of Comfort Suites Oakbrook Terrace near Oakbrook Center

3 out of 5
Comfort Suites Oakbrook Terrace near Oakbrook Center
17W445 Roosevelt Rd, Villa Park, IL

Reviews

7.8

Good

Rating 10 - Excellent. 417 out of 1009 reviews" "
Rating 8 - Good. 289 out of 1009 reviews" "
Rating 6 - Okay. 130 out of 1009 reviews" "
Rating 4 - Poor. 69 out of 1009 reviews" "
Rating 2 - Terrible. 104 out of 1009 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Stephnie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like the fact that the lights came on with or without motion
Stayed 3 nights in Mar 2024

6/10 Okay

Michael

Liked: Staff & service, amenities, property conditions & facilities
Early check-in helped me a lot
Stayed 2 nights in Mar 2024

10/10 Excellent

Agata

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a great time thank you! Will be back!
Stayed 6 nights in Mar 2024

8/10 Good

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff informed me that the resturant across the street offers 15 percent discout.
Stayed 1 night in Mar 2024

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a room adjacent to sleeping area with couch and other t.v. which was nice. Pool area needs maintenance.
Stayed 1 night in Mar 2024

10/10 Excellent

Janak Harishchandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and close to downtown and airport
Stayed 1 night in Mar 2024

2/10 Terrible

Robert

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
I didn’t appreciate today when we were leaving the two gentlemen that were cleaning rooms one black and one Mexican made comments and laughed at us as we were walking past them. Me and my wife have started there 5 or 6 times and really enjoyed the stay but don’t appreciate the immaturity of staff! We will be looking for another place to stay and we will let everyone know what happened!
Stayed 1 night in Mar 2024

2/10 Terrible

Monchoya

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for the pool. I went to the basement and noticed the pool was not open. I asked the staff why the pool was not open, she said it would be open shortly. We went back to the pool to see that the pool was never going to open and it was unsafe to get in. I was lied to the first time and I reached out to management about a refund still no response.
Stayed 1 night in Mar 2024

10/10 Excellent

alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Declan

The price
Stayed 3 nights in Mar 2024

8/10 Good

Angela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually everything was good. From the beginning to the end. Friendly and clean. CUSTOMER SERVICE WAS GREAT. BEEN HERE A COUPLE OF TIMES BEFORE AND ALWAYS RECEIVED GREAT CUSTOMER SERVICE AND CLEAN ROOMS.
Stayed 4 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Steve

Disliked: Staff & service
Nice area
Stayed 2 nights in Mar 2024

10/10 Excellent

Hakeem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and excellent continental breakfast:)
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

DHIMAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to work and value for money. Clean spacious rooms
Stayed 1 night in Mar 2024

6/10 Okay

rosemarie, CASTLE ROCK

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Steve

Stayed 1 night in Feb 2024

2/10 Terrible

Marisa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely dissappointed! Room was okay…but the shower was clogging, shower head falling off, floors stained. The noise was unbelievable! People screaming in the hallways, weird noises coming from the room, heating system was loud, there was a party on the bottom floor which we could hear all the way on the second floor and the smell of marajuana was disgusting!!!! Terrible experience!
Stayed 1 night in Mar 2024

10/10 Excellent

Gaynell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 5 nights in Feb 2024

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

DHIMAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property. Good quality breakfast. Good value for money
Stayed 2 nights in Feb 2024

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, property conditions & facilities
One of the best
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin, Odell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed was comfortable. Staff was friendly and professional
Stayed 1 night in Feb 2024

10/10 Excellent

Darveair

Stayed 3 nights in Feb 2024

10/10 Excellent

Charles, Grenada

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Feb 2024
Response from Cristian on Feb 5, 2024
Thank you for your feedback, come and visit us again soon

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
I LOVED THE POOL
Stayed 1 night in Jan 2024
Response from Cristian on Feb 2, 2024
Thank you for your feedback, im glad you enjoyed your stay. Hope to see you back soon

8/10 Good

Staci K

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the price
Stayed 1 night in Jan 2024
Response from Cristian on Feb 2, 2024
Thank you for your feedback. Is their something we could've done better?

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed before and will stay again when back in the area. Thank you!
Stayed 2 nights in Jan 2024
Response from Cristian on Jan 30, 2024
Thank you for your kind words and we look forward to having you stay with us again

8/10 Good

Jay

Stayed 1 night in Jan 2024

4/10 Poor

Courtney

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Not sure if it is because the building is so old, but we got the creeps soon as we got there. My kids did not like the pool and thats why i picked this hotel. Gym room everything was broke. The sign on the trash can at free breakfast said "DO NOT THROW FOOD AWAY OR YOUR ROOM WILL BE CHARGED", how can you tell someone not to toss what they dont want. My son found a half broken Crack pipe in our room😡. We just wont be going back
Stayed 1 night in Jan 2024

2/10 Terrible

Robert

I had to cancel my reservation because my flight got canceled and I didn’t hear anything back
Stayed 1 night in Jan 2024

8/10 Good

June

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like how strict their were about the free breakfast if you take a plate upstairs you will be charged If you throw any of the food away you will be charged. In the breakfast area was freezing.
Stayed 1 night in Jan 2024

6/10 Okay

Tychiara

Disliked: Cleanliness, staff & service, amenities
Could’ve been a lot cleaner but the room was okay
Stayed 1 night in Jan 2024

4/10 Poor

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Rakim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jerry

Disliked: Cleanliness, staff & service, amenities
Front staff workers Nikki and Ken were are just plain mean people. Bugs in the room every day. Simple requests never answered. I will NEVER stay here again!
Stayed 7 nights in Dec 2023
Response from Cristian on Jan 1, 2024
Thank you for your feedback and apologize for an inconvenience during your stay.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Rochelle

Stayed 5 nights in Dec 2023

6/10 Okay

Morgan

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Ramsey

Liked: Cleanliness, staff & service
Disliked: Room comfort
Cheap Soft Mattress.
Cheap soft mattress will destroy your back when you wake up. Everything else about the room and staff was great. If they invested into thicker/firmer mattresses, you could live here.
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Great Hotel, Great Price, Friendly Staff, I would happily stay there again!
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Liked: Staff & service
On the hotels.com app it shows a hot tub picture and under it says $80. So that is what I booked thinking I got a hot tub room. Got there and they said no. I ca
Stayed 1 night in Dec 2023

8/10 Good

Norma

Liked: Staff & service, property conditions & facilities, room comfort
Unclean bathroom
We have stayed here often and staff and environment is very friendly. I wanted to take a bath and relax I went to wipe down the tub and found piece of hair inside the tub. I changed my mind on the bath because I only had soap to clean and no disinfecting cleaner
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Junko

Stayed 4 nights in Dec 2023

10/10 Excellent

Tiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Takoya

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I loved the breakfast, it was delicious, they had hot breakfast and cold breakfast items, a lot to choose from and I liked that it was included, not an extra price to eat breakfast. Parking was limited, the rooms we're not very sanitary and the swimming pool(which was the main reason I choose to stay) was absolutely disgusting, dirty and shouldn't of been open to the public.