Ratings based on 7,417 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
83% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Does it's job

Posted May 2, 2015
This hotel is very conveniently located in Chicago. However the amenities are expensive, the rooms are old and the staff is not very helpful or friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2015
We spent 5 days in Chicago, staying at the Congress Plaza. We loved the character and architecture of the hotel and proximity to great attractions of the city.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom STL

Business travel

Posted May 1, 2015
Pros: Quick check-in and check-out. The bed was comfortable.
Cons: The hotel has "character".
Location: Easy access by cab to anywhere in the city. Needed to be at the Merchandise Mart for meetings. Will stay here again.
Good rate for last minute business travel into the city.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis MN

Wonderful hotel, great location!

Posted Apr 29, 2015
My husband and I loved the Congress Plaza. We stayed for his 40th birthday and they upgraded us to the top floor with an amazing view of the lake. I recommend asking for a view, it can't hurt. It is an older hotel, but that is what we love about it. It has so much history, character and charm. And the location can't be beat. The rooms aren't perfect, but again, it is an old hotel. They keep it clean and its very interesting to look around the hotel and go exploring!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Great Location, Great Staff, But...

Posted Apr 29, 2015
Pros: The location and the staff. Especially housekeeping, the bellman, and the front doorman where I dropped off my car for valet parking.
Cons: Make rooms allergy free. Clean air filters, deep clean carpets, etc.
Location: Very walkable to the park and beach, theater district, and wonderful dining options all around from easy grab and go to upper scale fine dining.
I generally liked the location of the hotel and the friendly staff quite a bit. Easy to get around. Near public transportation. I thought my room was comfortable and looked clean, but not clean enough for someone with allergies. I don't know if it is the age of the hotel on my upper floor, or if the room, carpet, and furniture just need a deep cleaning. I found my room to be too dusty. It looked clean at first but the dust was being generated from somewhere. That was really the only part that bothered me. If I stay there again, I will be sure to ask for a room for allergy sufferers.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Hamilton, On

Pleasant enough

Posted Apr 29, 2015
Pros: Location
Cons: Service, concierge
Location: Right across from Grant Park and a crazy amount of things within walking distance
Perfectly serviceable and reflective of the money charged. On the 4th day of my 5 day stay my room was not cleaned despite me being out from 9 am till 4 pm. On the other days they kept forgetting to leave me coffee. More disappointing was that I arranged a baseball ticket thru the concierge desk and was charged $65 for a ticket that had a $48 face value. I understand a service charge but that seemed excessive. That said, the location is excellent and the price was right. Turns out, you do get what you pay for.
2 out of 5
by A verified travelerfrom dc

too outdated

Posted Apr 28, 2015
Pros: good location
Cons: centralized AC / Heater
Location: Lots of food choices
it was somewhat hot and I couldn't even adjust the room temp. It's centralized, hence they had to send me an electric fan.
4 out of 5
Recommended
for Everyone
by A verified traveler

clean convenient hotel

Posted Apr 28, 2015
Cons: outdated. could use an update
Location: excellant
within walking distance of many attractions. Reasonably priced.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location is ideal

Posted Apr 28, 2015
This was the second time we stayed at the Congress Hotel. Rooms both times were a bit beat-up but decent sized and hurrah! the windows open since we like fresh air overnight. Good thing we did not need heat or air conditioning because the very old unit didn't seem very effective. The men working in front of the hotel were very attentive and helpful, service was not as great inside but not terrible. We like the Joffrey Ballet and the Art Institute so the location is ideal. Views of Grant Park and Lake Michigan are ours for free too.
2 out of 5
by A verified traveler

Posted Apr 27, 2015
Very outdated hotel, dirty, horrible hard as rock beds