Ratings based on 486 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Naperville, IL

NEEDS UPDATING!

Posted Sep 2, 2014
Pros: the staff
Cons: everything
The saff at the hotel were great! However the first thing when we get into our room and look into the refrigerator, there is leftover pizza on a plate wtih bites taken out of it from another guest. The exaust fan didn't work in the bathroom, cracked tile, chips out of the tub. The rest of the room was clean but it just left us feeling like it was dirty. The place just needs an update. Again the people there are awesome!
Comment from Hotel Management
Sep 8, 2014 by Sandra, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room, and truly apologize for your inconvenience as a result of the refrigerator not being cleaned following the departure of the prior guest. Our staff is committed to providing only the utmost in guest service, and we regret this misstep. We take your concerns and comments very seriously, and will share them with our team in our ongoing effort to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. We hope for another opportunity to exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

It had everything we needed

Posted Aug 15, 2014
Pros: Loved the Breakfast!
I was able to relax in the courtyard, there was availability to walk outside or workout in the exercise room...staff was friendly and efficient...
Comment from Hotel Management
Aug 22, 2014 by Sandra, Hotel Management
Thank you for your feedback and for taking the time to write about your recent visit to our hotel. It was a pleasure to have you as our guest, and we are so happy you were able to take advantage of our exercise room and beautiful courtyard. Our team is committed to making all of our guests feel welcome, and we truly appreciate your recognition. We look forward to seeing you again!
2 out of 5
by A verified traveler from Missouri

Good location; room needed attention.

Posted Jul 11, 2014
Pros: Location and pet policy - allowed pets.
Cons: Staff attention to breakfast area - keeping items stocked for guests. Also, room (bathroom in particular) could use some improvements and updates.
Location: Location is fairly near major thoroughfare and within 15-20 minutes of outlet mall.
Bathroom floor tiles cracked all the way across shower area. At breakfast there were no biscuits; the eggs were overcooked (rubbery); no tea bags for regular tea. Staff did allow for a late checkout though. Did not receive a receipt upon checkout. For the rate we paid I was expecting much nicer room, and much nicer breakfast.
Comment from Hotel Management
Jul 16, 2014 by Sandra, Hotel Management
Thank you for taking the time to share your feedback. We truly apologize for the dissatisfaction you experienced with your stay, and take the time to listen to your constructive comments so we can continually improve our services. We are happy you found our location beneficial to your needs, and hope for another opportunity to exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2014
Very pleased with my four day stay at this Country Inn!
5 out of 5
Recommended
for Everyone
by paula from cedar rapids, iowa

Great place to stay.

Posted Jun 23, 2014
Easy access from interstate. Lots of restaurants nearby. Friendly front desk people. Different breakfast menu each morning. Nice to have breakfast included. Nice amenities . Will be my go to hotel now when on Naperville area.
Comment from Hotel Management
Jul 17, 2014 by Sandra, Hotel Management
It was a pleasure having you as our guest, and we appreciate you for taking the time to write about your visit. We are delighted you enjoyed your breakfast and the amenities of our hotel, and will looking forward to seeing you again when you return to the Naperville area. Thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2014
Our second stay and I will return. We visit family several times a year and this hotel is by far the best in every way, so far!
Comment from Hotel Management
Jul 17, 2014 by Sandra, Hotel Management
A promise to return is the greatest compliment we can receive. We thank you for your business, and will look forward to seeing you again soon.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jun 14, 2014 on Hotels.com
4 out of 5
Recommended
for Personal Event
by Don and Rhonda H. from St. Louis, Mo

Very convenient location and great value

Posted Jun 10, 2014 on Hotels.com
A great location to visit the Naperville area. Although the entrance is not easy to spot, it makes for a quiet, secluded location. The complimentary breakfast is above average for quality and choices.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay, Good staff

Posted Jun 8, 2014
Location: The hotel was about 15 to 20 minutes away. Which is as close as any others to what we where there for.
The hotel had nice rooms, clean, staff was really good. Also had a nice breakfast.
Comment from Hotel Management
Jun 16, 2014 by Sandra, Hotel Management
We are happy to read your kind comments regarding your recent stay with us, and hope you will think of us when you return to the area. Thank you for your business.
4 out of 5
Recommended
for Personal Event
by Bruce from Aurora, Co

Close to my Family

Posted May 24, 2014 on Hotels.com
We were very happy with the room and the staff. Very quite and comfortable beds. Breakfast was more than adequate. The front desk took care of our needs and we were not disappointed with their service. Close to many restaurants and a short drive to downtown Naperville. Very easy access to I-88 (toll road) which can take you anywhere you may want to go.