Ratings based on 134 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby Dennis from Moline, IL
Great hotel in Elgin, ILPosted Oct 16, 2013
Pros: We enjoyed the breakfast, the cleanliness, and the hospitality at the hotel.
We had a great experience at the Country Inn and Suites in Elgin. Our room was very clean and comfortable. The breakfast was great with cooked oatmeal, scrambled eggs, sausage, and with real (not disposable) silverware, plates, cups and glasses. That was a pleasant surprise. The pool looked inviting, but we did not use it on this trip.
for Everyoneby alibaba from derbyshire,england
Nice hotel, good facilities and breakfastPosted Sep 1, 2013
Pros: It was spotlessly clean and had an excellent choice of breakfasts.
Cons: Maybe too much chlorine in the swimming pool and open wardrobe areas
Location: We used as base for Chicago, but also visited lake geneva and the local nature reserve off sleepy hollow road.
The hotel suited our needs exactly. Good value, free breakfast ,clean with gym and swimming pool. The staff on the front desk always helpful and informed.
for Overnight Stay Before Destinationby CB from Duluth
Visiting familyPosted Aug 19, 2013 on Hotels.com
Overall the hotel was in good shape. It was clean and in a good location for what we needed. We were only there for one night so I'm not sure if that effected the friendliness of the staff, but there really wasn't any. We were never asked if the room was ok. The room itself was fine, but the air did not work. We were only there for a night so did not want to make an issue, but at check out we were never asked if everything was ok. Just a so-so visit at this site.
Jan 2, 2013 by Teri
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. Please be assured that your concerns will be addressed with our Guest Service Associates to ensure this does not occur in the future.
Posted Aug 18, 2013 on Hotels.com
for Everyoneby A verified traveler
Great hotelPosted Aug 11, 2013
This was a great hotel. It was very clean and had fresh coffee and cookies available 24 hours. The breakfast was more than most serve. Excellent price.
for Everyoneby Stan from Savage, MN
Very nice hotelPosted Jul 25, 2013
Pros: Everything, but the noisy AC.
Cons: Less noisy AC would be nice (the current one is OK).
Location: We were there just for one night on our way to Minnesota.
We had a very good night in the hotel. The only thing that was out of perfect was a noisy window-style AC. The full breakfast that was included in the price was very nice (good food selection and comfortable setup).
for Business Travelersby A verified traveler
Posted Jul 22, 2013 on Hotels.com
Recommendedby S from St. Louis, MO
Great service.... Terrible bedsPosted Jul 2, 2013 on Hotels.com
The service was awesome, the pool was nice, and breakfast was delicious. My only gripe is the beds were SO uncomfortable. Had we not been in a hotel I would have considered the floor.
Jan 14, 2013 by Teri
We are sorry to hear you did not have a good night’s sleep due to the comfort of your bed. We know a good night’s rest is very important. Thank you for taking the time to reach out to us . Thank you for the kind words regarding our staff, pool and breakfast.
for Personal Eventby A verified traveler
Met Our NeedsPosted Jun 24, 2013 on Hotels.com
The room was clean. Service was sufficient for our needs. The hotel is located near all of the family events we needed to attend. We were disappointed that the room was not the "two-queen suite" that we expected after making our reservation through a third party. It was just a two-queen room and a bit small for three adults.
for Everyoneby leo from Rockford
great managementPosted Jun 15, 2013
My wife and I have a wonderful time during our stay. It was our anniversary and unfortunately the romance packages were sold out. It didn't keep their staff from making a regular room look look so awesome for the occasion. This place is on my high list of recommended places to stay..