Ratings based on 1,209 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel...out of the city.

Posted Aug 3, 2015
Very family friendly. Check-in staff was very helpful. One young girl in psrticular but I cant recall her name. Nice hot breakfast. The pool area and hot tub were clean. Overall good experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Starting to show its age

Posted Jul 28, 2015
Pros: Service - hotel staff although they've changed over the years have always been courteous, attentive and competent.
Cons: The rooms - the need to have a detailed touch up and/or cleaning
Location: They offer an airport shuttle so this hotel is very convenient to ORD. There are also several restaurants within walking distance from it.
I have stayed here once a year now for three years straight and this was a great hotel but it's starting to need a bit of something new. The front desk staff is always nice and accommodating. The breakfast is a nice bonus here - nothing fantastic but it stops you from leaving in the morning hungry. But the room was probably the most disappointing thing - just starting to show its wear ... Maybe they need to invest in new linens throughout or get a detailed touch up or cleaning. It's still a nice place to stay but I'm looking for alternatives.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff. Good facility with excellent service.

Posted Jul 28, 2015
We had need to re-arrange reservations. The staff was excellent. The airport shuttle was prompt. We really enjoyed our two nights in two different rooms. Highly recommended!
4 out of 5
Recommended
for Everyone
by A verified traveler from Appleton, WI

Posted Jul 26, 2015
Cons: Get rid of all smoking rooms.
The room I had reserved was a smoking room and I didn't notice it when I reserved it. We were not happy with the smell of the room. Thank you very much to the lady at the desk for finding us a new, non smoking room. That made our stay a lot more pleasant. Very much appreciated!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Nice hotel convenient to O'Hare Airport.

Posted Jul 22, 2015
Pros: Convenience to O'Hare Airport
Cons: Microwave and refrigerator in the room.
Location: Convenient to O'Hare. Plenty of shopping in the area. I don't know about touristy things to do as that was not my purpose.
Very nice hotel, but did not have microwave or refrigeration in the room. Comfortable and quiet, even though I was on the first floor on the street side.
2 out of 5
by A verified traveler from Memphis, TN

Old, grimy, but decent location

Posted Jul 21, 2015
Pros: The location is good. Rooms were relatively cheap. Get what you pay for!
Cons: Update carpet and furniture. Clean doors and carpet. More staff to handle the needs of the guests. Some healthier breakfast choices.
Location: Near Chicago, close to highway.
We stayed the weekend with our family. The rooms are old decor and furniture, dirty carpet (especially corners). Bathroom counter is updated and shower was clean, but the tile floor had broken tiles. The doors had dark fingerprints on the door jambs and around the knobs. Springs in fold out mattress were broken and the mattress fell through the frame by morning. Very uncomfortable. Breakfast was overcrowded, no place to sit. We arrived for breakfast with 25 minutes till closing and many items were out. Very heavy on carbs and fried foods, only banana and apple for fresh fruit. Staff was not particularly helpful, but it seemed they were overworked. Not enough staff to manage all the guests. Hotel was very crowded and LOUD. Children were playing loudly in the lobby (which opened up to the 2nd floor directly in front of our room) until after midnight and no staff stopped it. My son had to exit our room and ask the children to be quiet. Used the laundry facility, where the washer leaked all across the floor and into the drain; good thing I was wearing flip flops. I would not stay at this hotel again and may not stay at Country Inn and Suites again as this was our first time.
Comment from Hotel Management
Jul 22, 2015 by Charles Dreiske, Hotel Management
Dear Mother of 4, Thank you for taking the time to rate our hotel and comment on your experience. We take great pride in the professionalism of our staff. The information about the condition of our product is helpful when we communicate with our Management Company. This way thy can concentrate on the next project for the hotel. I will address the cleanliness issues, spring on fold out couch and broken tiles with the appropriate parties. We are looking to use our meeting space as overflow for breakfast. I will work with the breakfast attendant in relation to variety for breakfast. Thank you again. Have a great day! Regards, Charles Dreiske
3 out of 5
Recommended
for Everyone
by A verified traveler from M. San Diego

Nice hotel at a fair price

Posted Jul 18, 2015
The hotel presented a good value. The front desk staff were very friendly. The rooms were Fairley well kept, my only real issue with the room was the carpet was dirty, while walking around in my white socks they got very dirty. There was a large group of kids staying there and in the morning at breakfast they controlled the dinning area, it was loud, messy and no food available when I went down at 8. This was pretty frustrating.
Comment from Hotel Management
Aug 2, 2015 by Charles, Hotel Management
Dear frequent traveler, Thank you for taking the time to rate our hotel and comment on your experience. We take great pride in the cleanliness of our rooms and the professionalism of our staff. Sorry to hear about your socks getting dirty. I will make sure to speak with the housekeeping supervisor about the cleanliness of our hallways. Typically we use the meeting room as overflow when our breakfast area is at capacity. We hope to see you again! Have a great day! Regards, Charles Dreiske
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice hotel near O'Hare Airport.

Posted Jul 14, 2015
Pros: The cleanliness, comfortable beds, closeness to O'Hare Airport.
Cons: I found nothing the staff or management could improve. Overall a very nice stay.
Location: Very near O'Hare Airport. We stayed only one night and got there late so did not have time for sightseeing.
Needed a hotel near O'Hare Airport on a last minute decision. Glad I chose Country Inn and Suites O'Hare NW. Staff was very helpful and friendly. My granddaughters enjoyed the swimming pool but the hot tub was just what they wanted. (I even enjoyed sitting on the side soaking my tootsies.) The room was very clean, attractive and bug free. (I checked. Sorry, but I have a phobia about bed bugs.) And the beds were extra comfy. I am not a big fan of continental breakfasts, but found this one pleasing and there were many different breakfast items to choose from. Our room was on the first floor not too far from the swimming area, exercise & laundry rooms, etc. but we never heard a sound after entering our room. All in all it was a really nice experience and I would definately book again and suggest my friends to book there also. Thank you Comfort Inn and Suites for a very nice stay.
Comment from Hotel Management
Aug 2, 2015 by Charles, Hotel Management
Dear connie0751, Thank you for taking the time to rate our hotel and comment on your experience. We take great pride in the cleanliness of our rooms and the professionalism of our staff. I am glad to hear that you had time to relax and enjoy our pool and jacuzzi. The "Be Our Guest Breakfast" is a great benefit included with our rooms. We hope to see you again! Have a great day! Regards, Charles Dreiske
5 out of 5
Recommended
for Business Travelers
by A verified traveler from NC

Ahhhhhhhhh.

Posted Jul 13, 2015
Pros: Quiet, clean, friendly staff (laughed at all my jokes). Loved the reasonable price.
Cons: I didn't realize that the hotel was well off the airport proper. However, the trip was nice and not too far.
Location: I don't know.
Flew into Chicago at 10pm for a quick turn around to NC. Shuttle on time to hotel, quick check in, slept like a babe, enjoyed a complimentary hot American breakfast, and was well within time to catch the shuttle back to the airport. Easy as pie.
Comment from Hotel Management
Aug 2, 2015 by Charles, Hotel Management
Dear NC, Thank you for taking the time to rate our hotel and comment on your experience. We take great pride in the cleanliness of our rooms and the professionalism of our staff. I am glad to hear that you had a good experience with our shuttle. The "Be Our Guest Breakfast" is a great benefit included with our rooms. We hope to see you again! Have a great day! Regards, Charles Dreiske
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Posted Jul 12, 2015
Staff was very friendly and helpful! Very nice place to stay!
Comment from Hotel Management
Aug 2, 2015 by Charles, Hotel Management
Dear Iowa, Thank you for taking the time to rate our hotel and comment on your experience. We take great pride in the cleanliness of our rooms and the professionalism of our staff. The "Be Our Guest Breakfast" is a great benefit included with our rooms. We hope to see you again! Have a great day! Regards, Charles Dreiske