Ratings based on 240 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
for Business Travelersby William from Indianapolis
Good Hotel BUT...Posted Dec 17, 2013 on Hotels.com
Overall our stay was good, but the major issue I had was that we had a Suite and inside the suite there was no heat except for the master bedroom. The entire room was cool... i.e bathroom, living room, because there were no vents in any of the rooms except the master bedroom. I asked the front desk for a heater, however they were unwilling to do so. OUTSIDE of no heat throughout the room we had a good stay. The breakfast choices were good and the location was great.
Jan 8, 2014
Dear William Happy New Year! Thank you for taking the time to give us your valuable comments. We are sincerely apollogetic for the inconveniences you went through, during your stay. We have worked dilligently and assure you that we will fix the issues to avoid it from happening on your next visit. Morever, we want to thank you for complimenting about our facility . We look forward to serving you again and exceed your expectations. Sincerely, Andy Sarma, General Manager
for Business Travelersby Mario
Posted Dec 17, 2013 on Hotels.com
for Business Travelersby Barbara J from Michigan
Extended 17 Day StayPosted Dec 14, 2013 on Hotels.com
My husband and I stayed 17 days due to his surgery and physical therapy. We received excellent service from the courteous desk staff, efficient housekeepers and friendly breakfast cook. The room was very clean. This is a very good deal for the cost.
for Personal Eventby Jerry from W'Burg
Friendly and PleasantPosted Nov 20, 2013 on Hotels.com
The room was ready early, which was very nice, so we checked in and the kids had a swim. The room was VERY clean and nice. Room was quit and peaceful all night. Breakfast was great. Staff was friendly and seemed happy to serve us.
by A verified traveler
Posted Nov 13, 2013
Recommendedby Veronica Stewart from Calumet City, IL 60409
Should be better kept up - charged for local callsPosted Nov 13, 2013 on Hotels.com
Read other review and chose to go there, hotel could be kept up better, it was okay. Disappointed becasue after calling the front desk and asking if I would be charged for local calls I was told no. I made calls to city within the south suburbs only to be charge about $30 xtra for both rooms. I called to speak to a manager. THey took my number and told me Andy would call. I still haven't received a call from Andy. I wouldn not stay there again.
for Familiesby Traveler from Matteson, IL
Country Inn Suites, Matteson, ILPosted Oct 20, 2013 on Hotels.com
A very nice overall experience. Situated just off the Interstate and surrounded by several viable restaurants. The room was clean. The bathroom was right-sized.
for Personal Eventby A verified traveler
Posted Oct 18, 2013 on Hotels.com
Recommendedby Jim Hartley from St. Louis, MO
Posted Oct 18, 2013 on Hotels.com
Overall it was good. We had some problems in the bathroom, but the front desk was very prompt in resolving them. They had good people there! The breakfast could have used bananas, for kids and adults. It was a bit hard to get to the place -- one of those I can see it but which turn among several do I use?
Recommendedby A verified traveler
Posted Oct 17, 2013 on Hotels.com