Ratings based on 455 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Lisa from St. Louis Mo

Awesome staff

Posted Apr 15, 2014
Pros: Staff were amazing!
Cons: n/a
Location: Shopping, Navy Pier
We came for a cheer competition and couldn't believe how great the staff treated us. They were so nice and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location. Close to best of shop'g/eat'g.

Posted Apr 14, 2014
Spent a weekend with my family. Great time, great experience all around.
4 out of 5
Recommended
for Everyone
by A verified traveler

to much noise

Posted Apr 14, 2014
Cons: a room with less noise
Emergency vehicles made noise all night. These never occurred our previous visits.
5 out of 5
Recommended
for Everyone
by A verified traveler

Spectacular staff

Posted Apr 14, 2014
Had an absolutely wonderful experience. Very friendly staff and very helpful
5 out of 5
Recommended
for Everyone
by Laura from Minnesota

Great Hotel Close to Activities

Posted Apr 7, 2014
Pros: I liked its convenience that it was close to a lot of different things and you could jump right on the bus next to the hotel.
Cons: I think that the pool needs to be a little warmer. It was very cold when we were there so we hardly swam.
Location: You're very close to bus and tram stops which is an excellent feature if you didn't bring a car with you. There is a 7-Eleven and restaurants close.
We had a great time at this hotel. The rooms were very clean and spacious the fridge and microwave were great additions so we didn't have to eat out as much. The staff was very accommodating to anything that you needed while you were there. The fitness center was great and had a lot of awesome updated machines.The only downfall was that the pool was cold.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to magnificent mile

Posted Mar 31, 2014
Loved the 5th floor :) want to visit in summer to take advantage of the patio on 5th floor. Staff super helpful answered any question I had! Let us check in early and appreciated it since we were coming on an early flight!
5 out of 5
Recommended
for Families
by A verified traveler

Great location in downtown area

Posted Mar 27, 2014
Pros: Located near great downtown shopping and attractions.
Cons: More front of house staff
Location: Great dining and shopping nearby! Navy Pier is just a short distance as well.
Room was comfortable, clean, and staff was very friendly. Pool area was very nice. Our party was traveling with family and the hotel was great for children.
3 out of 5
Recommended
for Everyone
by palu from california

The place is so conveniently located.

Posted Mar 26, 2014
Pros: It is conveniently located to transport , tourist spots and for shopping and doing bussiness.
Cons: Sound proof rooms ,
The hotel is fine . Its just that we can here all the noise on the room adjacent to ours.
Comment from
Jan 29, 2014
Hello! Thanks for sharing your thoughts on our hotel. I understand you had some noise issues due to the room adjacent to yours. I am sorry for this, and we will certainly make sure our team is alert to handle any noise issues that may occur. We pride ourselves on going above and beyond for our guests- next time you come to Chicago, we'd love to see you again so we can show you our high standard of service! Thanks, Frankie Solomon Senior Executive Assistant
4 out of 5
Recommended
for Everyone
by shellie from k

Nice hotel close to shopping &I close to the Navy

Posted Mar 23, 2014
It was nice to sit in the spa tube each night. The rooms were comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Mar 19, 2014
We went to several places around downtown and we were able to walk or take a very short cab ride everywhere. The view from the top floor wasn't half bad either.