Ratings based on 135 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Long weekend visit

Posted Sep 2, 2014
Called to book at late check in with no issue. Clean large rooms, maybe a little dated. Didn't try any food there as we spent most of our time in Chicago. I'd book there again.
4 out of 5
Recommended
for Families
by A verified traveler

Location

Posted Jun 11, 2014 on Hotels.com
Nice place but very hard to get in & out due to hwy barriers. Also no place to eat lunch in hotel. Rooms very nice as well as staff. Pool also was very nice.
Comment from Hotel Management
Sep 6, 2014 by Bryan, Hotel Management
Thank you for taking the time to give us such a great score! It's true it can be a challenge to get to our property, but please be assured we do have an alternate address you can use! 671 W. North Ave Elmhurst, IL 60126 Please know you can always call our front desk team who can get you to the hotel from just about anywhere!
4 out of 5
Recommended
by A verified traveler

Posted Jun 10, 2014 on Hotels.com
Comment from Hotel Management
Sep 6, 2014 by Bryan, Hotel Management
Thank you so much for the great score! We hope you come back and visit us soon!
5 out of 5
Recommended
for Everyone
by Marissa from Union, KY

Posted May 27, 2014
Friendly and personable staff perfect for a weekend trip.
Comment from Hotel Management
May 29, 2014 by Bryan the AGM, Hotel Management
Marissa, Thank you so much for taking the time give us such a great rating! I am so glad our team could give you such a great experience! I hope you have many more great experiences with us in the future!
2 out of 5
Recommended
for Business Travelers
by Michael Young

Posted May 27, 2014 on Hotels.com
The charges weren't correct over charge I haven't had time to correct.
Comment from Hotel Management
Aug 9, 2014 by Bryan, Hotel Management
Mr. Young, Thank you for taking the time to speak with me about your billing questions. I am glad I had the opportunity to explain the billing and that everything was correct! We look forward to having you visit us in the future!
5 out of 5
Recommended
for Personal Event
by Todd from Chicago

What a hotel should be

Posted May 19, 2014 on Hotels.com
The room was clean and quiet. The bed was comfortable and they even helped me locate a few items I left behind.
Comment from Hotel Management
Aug 2, 2014 by Bryan, Hotel Management
Thank you so much for your great comments and your great rating! We are so glad you enjoyed your experience with us and I hope you come see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stay

Posted May 13, 2014
Pros: Cleanliness, automatic internet access.
Cons: Signage to the hotel's entrance could be better on Google Maps as well as actually driving to the hotel.
Very pleasant and clean hotel. The hot tub was out of use, but all else was top notch.
Comment from Hotel Management
May 14, 2014 by Bryan the AGM, Hotel Management
Thank you so much for your kind score and great remarks! Please be assured we are working very diligently to have the hot tub returned to working order as soon as possible. Thank you so much and we can't wait to see you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2014
Pros: good location
Cons: see above
Location: airport
Shower did not work properly. The elliptical machine in the gym was broke. Lobby d├ęcor is about 15-20 years old.
Comment from Hotel Management
May 5, 2014 by Bryan the AGM, Hotel Management
Thank you so much for taking the time to give us a great review! Please know that is any issues arrises during your stay, alert the front desk and we will do our best to take care of it!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Great Service!

Posted Apr 28, 2014 on Hotels.com
Everyone on staff showed their 'A game'. It was a great stay.
Comment from Hotel Management
Jul 5, 2014 by Bryan, Hotel Management
Thank you for our positive feedback! We appreciate the kudos and will pass on to our team during our morning and afternoon huddles. Please visit us on your next trip to Chicago!
5 out of 5
Recommended
by Mark from South Carolina

Very Comfortable

Posted Apr 12, 2014 on Hotels.com
Clean and attractively decorated rooms. Quiet. Free breakfast at the hotel bistro, which cooks meals to order. Highly recommended.
Comment from Hotel Management
Jun 28, 2014 by Bryan, Hotel Management
Thank you for your wonderful comments! We are glad you enjoyed your visit and we hope that you visit us again real soon!