Ratings based on 687 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oconomowoc, WI

Nice hotel close to the Magnificent Mile

Posted Apr 22, 2015
Cons: Rooms that are near the pool (we were one floor above the pool floor) are slightly humid.
Very convenient hotel, with very nice staff. We arrived early and they were able to get us checked in and allow us into our room. Has a parking garage attached to hotel, which was nice. Hotel also has a pool, which is great for families.
Comment from Hotel Management
Apr 28, 2015 by DOS, Hotel Management
Thank you! It is wonderful to hear such great comments about our staff. We will be sure to relay these positive comments to the correct departments. We are happy to hear your stay was enjoyable. It is our pleasure to accommodate you and your family with an early check-in. We look forward to host your next stay in Chicago!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Shelby Township MI

Great location near Magnificent Mile

Posted Apr 14, 2015
This hotel is in a great location and offers free wifi and charges less for parking than most. My only complaints are that the bed was like sleeping on a brick and the thermostat didn't seem to work. It would only cool the room to 69 degrees, which felt warm. It would also shut off at night leaving the room even warmer.
Comment from Hotel Management
Apr 28, 2015 by DOS, Hotel Management
Thank you for your thorough review. We sincerely apologize for the inconvenience of the heating and air unit caused you . Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office and Engineering to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you on your next visit to Chicago
3 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Central location but some rooms in poor condition

Posted Apr 13, 2015
Pros: Location
Cons: Mattresses; thin towels
Location: Great location! Close to bus stops, train station, lots of eating places and shopping. Close to Northwestern Hospital and law school.
Great location, close to Mag Mile, train stops, and eating places. Location can't be beat! However, be careful of which room you stay in- some 10th floor rooms look directly into the small pool/fitness area and people swimming can look directly into these rooms. Also, these rooms have loud vents (blowing noise). We had to beg to move out of one of these rooms. Hotel rooms were clean but spartan. Beds were okay- one of our bed mattresses was very dented but the other was okay. Staff was very courteous. If you don't want a lot of amenities in your hotel room (had to call front desk for blow dryer) and want to be close to Mag Mile, then the room is fine. But, beware of checking in too late or you may get stuck with one of those tenth floor rooms. There is a microwave and laundry room on 10th floor. Microwave was dirty inside with food bits stuck everywhere.
Comment from Hotel Management
Apr 28, 2015 by DOS, Hotel Management
Thank you for your thorough review. We sincerely apologize for the inconvenience your room caused you and your family. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you and your family your next visit to Chicago
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Apr 13, 2015
Visit to the city for the weekend. Hotel is located in the perfect location for shopping the magnificent mile and close to restaurants.
Comment from Hotel Management
Apr 28, 2015 by DOS, Hotel Management
Thank you for your positive comments and your loyalty. You are right; we are only steps away from great restaurants, attractions, and the Magnificent Mile. We are located in the center of Michigan Avenue convenient for all travelers, business and pleasure. We look forward to hosting your stay again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2015
Pros: convenience
Third year to stay here for Easter. Great location as we were able to walk everywhere--the Art Institute, restaurants, boat tour, shopping, and even mass at the Cathedral.
Comment from Hotel Management
Apr 14, 2015 by dos, Hotel Management
Thank you for your courteous feedback and loyalty. It is such a pleasure hosting your stay every year for the Easter holiday. We are so happy to hear that you found our location convenient. We are located in the heart of Chicago which makes it easy to access all that the city has to offer. We look forward to your next stay with us!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cols, OH

Family Fun

Posted Apr 5, 2015
Visiting Windy City with daughter, Granddaughters & Hubby for visit as G'daughters on Spring break. Location was perfect, staff super nice! Definitely would return!
Comment from Hotel Management
Apr 7, 2015 by DOS, Hotel Management
Thank you for choosing the Courtyard Magnificent Mile for your Spring Break trip. It is so wonderful to hear that you and your family had such an enjoyable stay. Our staff works extremely hard to make sure every guest feels right at home. We will be sure to share your kind words with our entire team. We look forward to your next visit to the Windy City!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location!!!

Posted Apr 1, 2015
We loved this hotel, super clean, very convenient to everything on Michigan Avenue.
Comment from Hotel Management
Apr 7, 2015 by DOS, Hotel Management
Thank you for choosing the Courtyard Magnificent Mile for your stay in Chicago! We are so happy to hear that your stay was clean and convenient. We are located in the heart of Chicago which makes it easy to access all that the city has to offer. We thank you for all of your wonderful comments. We hope to see you again soon in the Windy City!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Portage, Wi

Visit to Chicago

Posted Mar 30, 2015
Pros: Friendliness
Cons: Bigger pool area and hot tub.
Location: We were on the Magnificent Mile in Chicago. We went to the Shedd Aquarium and Navy Pier. We did some shopping also. Great restaurants also.
Had a nice friendly stay at the Marriott. They were having trouble with elevators while at their facility, but we never had a mishap. The restaurant on site was excellent. The staff was friendly and helpful when we needed cab service. The only drawback was the pool was not kid friendly. It would be nice to have a larger pool for children and also a hot tub for adults. Outside of that, we would visit this hotel again.
Comment from Hotel Management
Mar 31, 2015 by DOS, Hotel Management
Thank you for your courteous feedback! It was a pleasure hosting your stay in Chicago and we enjoy hearing how wonderful of a time you had during your stay. We are glad you found our team to be friendly and helpful and our restaurant, Viand to be excellent. There are many choices of where to stay in the downtown area, so thank you for selecting our hotel. It sounds like you and your family had a wonderful time. We are so happy to hear your positive comments. We hope you come back and stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location for Magnificent Mile visit

Posted Mar 4, 2015
Great check-in experience, next-door reasonable parking, and perfect location for the Magnificent Mile. The staff are friendly and the rooms were quiet and spacious for the rate. We will return!
Comment from Hotel Management
Mar 6, 2015 by Director of Sales, Hotel Management
Thank you! It is wonderful to hear such great comments about our staff. We will be sure to relay these positive comments to the correct departments. We are happy to hear your stay was enjoyable. You are correct our location is perfect to visit the Magnificent Mile, excellent restaurants and attractions. We look forward to host your next stay in Chicago!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London, ON

Great deal on an excellently located hotel!

Posted Feb 22, 2015
Pros: Security of the hotel. Felt very secure and safe. Comfortable feel, beautiful rooms and very clean.
Location: David Burke's Restaurant, Pizza Duo Restaurant, Weber Grill, Movie Theatres, Hop and Go Bus Stop Close By, Garrett's Popcorn 2 doors down
Room was excellent, very clean and staff at the hotel were very accommodating! Very centrally located close to great restaurants,shops and to attractions. Only a couple blocks away from the Hop and Go Stop. Would highly recommend for anyone looking to site see and enjoy the area!
Comment from Hotel Management
Mar 6, 2015 by Director of Sales, Hotel Management
Thank you for your wonderful comments. We are so happy to hear that your stay was so enjoyable. Our guest's are our top priority and our team works extremely hard to exceed all guests expectations so thank you for sharing your great feedback. We are located in the heart of the city which makes it easy to access all the great restaurants, shopping and attractions Chicago has to offer. We look forward to hosting your stay again in the Windy City!