Ratings based on 509 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

In the center of everything!

Posted Aug 19, 2014
Pros: Convenient
Location: 1 blk from Michigan ave., so shopping, dining, tours and all the happenings are in walking distance.
Nice hotel in the middle of everything! The staff was very friendly and helpful. Alex the concierge gave us suggestions on tours and restaurants and they were all GREAT! Would definitely stay here again!
Comment from Hotel Management
Aug 25, 2014 by Director of Sales, Hotel Management
Thank you for your kind response. We are so glad you enjoyed our helpful and friendly staff. In addition, our impressive location; we are in a perfect area for great restaurants, shopping and site seeing. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome location. Wonderful staff!!!

Posted Aug 17, 2014
Would stay here again!!! No complaints! Everyone was super friendly and helpful at all times.
Comment from Hotel Management
Aug 18, 2014 by Director of Sales, Hotel Management
It is so great to hear that you had such an enjoyable stay! We appreciate your kind words about our staff. Our staff works extremely hard to make every guest feel like the Courtyard is their home away from home. We look forward to having you stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from bowling green Ohio

Nice hotel. Close to all the shopping.

Posted Aug 15, 2014
Staff very friendly. Helpful with parking check in. Helpful with directions.
Comment from Hotel Management
Aug 15, 2014 by Director of Sales, Hotel Management
Thank you for choosing the Courtyard Magnificent Mile for your stay! We are so glad you found our staff to be friendly! It is our goal to exceed all guest expectations and we are so happy to hear you had a great experience. We hope to see you soon in the Windy City!
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Close to magnificent mile, restaurants. Enjoyed!

Posted Aug 10, 2014
Pros: Location
Location: Excellent location. We love to shop along magnificent mile. It's a block over!
My family had a wonderful time. Hotel close to everything we enjoy doing in Chicago. This hotel is on our list to stay again.
Comment from Hotel Management
Aug 12, 2014 by Director of Sales, Hotel Management
Thank you for choosing the Courtyard Magnificent Mile for your visit to Chicago! We are so happy you and your family had such a wonderful time and found our location enjoyable. We are just steps away from the Magnificent Mile where you can find great shopping, dining, and sightseeing! We look forward to having you back in the Windy City!
3 out of 5
by A verified traveler from Indianapolis

Chicago Business Trip

Posted Aug 7, 2014
Pros: I liked the ability to move my car in and out of garage without a valet for one charge. But for the most part everything was in walking distance.
Cons: The Cleaning. My room was dirty; had more than one kind of hair on the bathroom floor and the carpet was filthy.
Location: Location was great. Close to Grant Park, The Pier, and Dowtown Magnificent Mile.
Nice location in Chicago.The rest of my experience was not as nice. I was not expecting such a small room. All other Courtyards I stayed at had larger rooms and higher ceilings. The HVAC pipe banged very loud every 40 minutes, making it difficult to sleep. I ordered a movie and the picture was bad, unlike the picture of the other channels. When I ordered lunch in the restaurant I had the bill brought to me, but they never came back. I had to find someone to pay. It was like the restaurant was not in full service. The computer room down stairs was about 80 degrees. I could only use the computer for a short time, due to the heat. Not the norm for Courtyards By Mariott. I was disappointed.
Comment from Hotel Management
Aug 12, 2014 by Director of Sales, Hotel Management
Thank you for your thorough review. We sincerely apologize for the inconvenience the HVAC unit and television caused you. Our goal is to exceed guest expectations during their stay. This has been brought to the attention of our Engineering Director and Restaurant Manager to correct the mentioned concerns. Thank you for your feedback and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you on your next visit to Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Excellent Location

Posted Aug 7, 2014
Cons: The Starbucks in the lobby was frequently crowded and the wait-time for drinks was long. The drink quality was not up to usual Starbucks standards.
Location: Awesome location by the Magnificent Mile. Easy walk to Navy Pier, Chicago Boat Tours, shopping. Plentiful taxis when you need to go further.
We spent four nights at the Courtyard by Marriott. We were in room 2401. It was very clean with the exception of a couple stains on the carpet and that fact that the pull-stick was broken off the window curtain. Our room had two queen size beds and there were 5 pillows on each bed, which I loved. The room was cleaned impeccably each day. The staff could not have been more accommodating with directions, getting taxis, etc. The hotel is adjacent to small restaurant which was excellent. We ate there twice for breakfast, twice for dinner and used room service which is provided by the restaurant once. The prices were more than fair especially considering it is Chicago. The food was fresh and surprisingly good. The service was excellent.
Comment from Hotel Management
Aug 13, 2014 by Director of Sales, Hotel Management
We are so happy you enjoyed your stay with us here at the Courtyard Magnificent Mile! We have to agree with you on our location; it is excellent for shopping, dining, and seeing all that Chicago has to offer. We will be sure to share your experience with our staff as it is our top priority to make every guest feel at home! We thank you for choosing the Courtyard Magnificent Mile as your hotel accommodations in Chicago! We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 6, 2014
Great experience. The hotel staff gave us great neighborhood restaurant selections for dinner.
Comment from Hotel Management
Aug 12, 2014 by Director of Sales, Hotel Management
Thank you for taking the time to share your experience! We are so glad you found our staff helpful and our location ideal for dining. We look forward to having you stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York State

Convenient

Posted Jul 24, 2014
Pros: Location and convenience.
Cons: The parking was expensive, but then it seems parking anyplace in Chicago is a costly venture. The doors into the hotel from the parking garage was a
Location: Short walk to Navy Pier shuttle and tours
We had booked this hotel because it was in downtown Chicago. While having lund about a block away we noticed the Navy Pier Shuttle. This proved to be one of the best location features as a short walk got us a free ride to Navy Pier and all the other tours and attractions.
Comment from Hotel Management
Aug 2, 2014 by Director of Sales, Hotel Management
Mike, thank you so much for the 5 star review! We're so glad you found the shuttle to Navy Pier and agree that it's a great benefit of being so close to Chicago's wonderful attractions! We hope to host you again next time you're in town.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
We had a wonderful visit. Everything was excellent!
Comment from Hotel Management
Jul 23, 2014 by Director of Sales, Hotel Management
Thank you for choosing the Courtyard Magnificent Mile for your stay in Chicago! We are so happy that you had such an enjoyable stay and we look forward to having you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Simple room in great location with great staff

Posted Jul 21, 2014
The rooms are very simple. They could use some updating. It's a Courtyard Marriott, so I shouldn't expect much more, perhaps. The shower head was excellent, and the bathroom had a tub. The bed was comfortable and clean. We were right where we wanted to be, and everything worked out.
Comment from Hotel Management
Jul 23, 2014 by Director of Sales, Hotel Management
Thank you for taking the time to share your feedback! We appreciate your kind words about our staff and location! We couldn't agree with you more; we are just half a block from the Magnificent Mile, steps away from great restaurants and shopping. We hope to see you again in the future!