Ratings based on 388 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from WA

Good hotel in the suburb

Posted Jun 29, 2015
It was an awesome experience to stay with all the comforts and facilities. We didn't had to go out to get anything, all the services are available from room itself. Lovely ambience and the open balcony to the garden was too good to spend some leisure time. Thank you so much! Would love to stay again.
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel close to the Airport

Posted Jun 29, 2015
Pros: the cleanliness and environment was really good
Cons: Be transparent on the "incident charges" , without any reason I was charged 20$
Location: Airport nearby
It was a nice comfortable stay, the breakfast available at the starbucks cafe (needed to buy) was amazing
3 out of 5
Recommended
for Everyone
by A verified traveler

It was alright!

Posted Jun 21, 2015
Pros: The staff
The hotel staff went above and beyond during my recent stay. The issue was the unpleasant odor in the hallway and the inability to control the air temperature in the room..
Comment from Hotel Management
Jun 30, 2015 by Dan, Hotel Management
While we are pleased that our staff was able to go above and beyond for you during your stay, we need to apologize for the difficulty with an issue in the hallway and the controlling of the unit in your room. We have worked with our Engineering department to resolve both of these issues.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ryland Heights, KY

Awesome Location!

Posted Jun 15, 2015
The location of this hotel is awesome if your trying to go downtown. The metra station is 5 minutes away and only about a 35 minute ride to union station. The only downside to this hotel is the cleanliness of the rooms but the hotel staff took care of it for us with no questions asked! I would stay here again!
Comment from Hotel Management
Jun 30, 2015 by Dan, Hotel Management
Wonderful to see that you were able to partake in using the local Metra transportation to downtown Chicago! It truly is a quick convenience. We do apologize for any housekeeping difficulty but are thankful we were able to resolve the situation for you and look forward to you staying with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from IN

Great Hotel!

Posted May 18, 2015
Everything is perfect, room is clean, staffs are very friendly and close to the airport.
Comment from Hotel Management
Jun 30, 2015 by Dan, Hotel Management
Wonderful to hear everything went well with your stay and our staff friendliness stood out. Yes, O'Hare Intl Airport is a short distance away, a short cab ride away.
3 out of 5
by A verified traveler from Indianapolis

Nice hotel except the location

Posted May 18, 2015
Pros: Newly furnished and spacious room, comfortable bed. Clean bathroom and fast wireless.
Cons: The sound insulation -- I am not a fan of balcony which caused loud plane noise during night.
Location: Please UPDATE the hotel ADDRESS !!
I got one of the worst experience in finding this hotel. It took me over 1h to find the correct address after I arrived the O'Hare airport, and it was almost 3am when I finally arrived the hotel after a redeye flight. Why ? The hotel address appearing on Expedia was wrong !! and neither Google or Apple map has ever updated yet. The stuff was friendly to show me the locations on the phone but I was pulled over by a cop since I was driving too slow. Horrible experience in locating this hotel ! The overall room facilities and condition are good except it was noisy at night since you can hear lots of planes flying like just above your head.
Comment from Hotel Management
May 22, 2015 by Dan N., GM, Hotel Management
We sincerely apologize for your travel difficulties. We have alerted Expedia regarding the incorrect address listing they have as well as Google Maps, and they have been working on the corrections. We hope they are corrected quickly.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

High standards - a good chain

Posted May 18, 2015
Pros: Staff, courtesy bus, very clean and well maintained, good parking and good location.
Cons: PRICES - I was travelling for 7 days on business, and could only afford a Courtyard on a Friday or Saturday night because of midweek price hikes
Location: A fantastic range of restaurants nearby - try Jimmy's Charhouse, very convenient for O'Hare Airport
My 3rd stay in a Courtyard, and once again very good. A great gym, a decent pool, lovely courtyard. Things to improve - stop hiking prices through the week, business travellers have a budget too, and maybe improve the breakfast menu choices.
Comment from Hotel Management
Jun 30, 2015 by Dan, Hotel Management
Thank you for you rating and comments. We try to maintain our rates comparable to our competition in our areas, and at times will reflect increases or decreases based on the demand or what maybe be happening in the area. We do look forward to your continued patronage of Courtyard by Marriott whenever you travel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ferndale, MI

Joni is the best front desk specialist ever!!!!!

Posted May 5, 2015
Pros: The privacy, the pool/hot tub, the rooms, and the courtyard area is beautiful.
Cons: The eating area could be open longer throughout the day and the prices in the snack stand could be lower.
Location: The location is pretty great. Woodfield Mall is only a 10 to 15 minute drive from the hotel, there are gas stations, and target is 5 mins away.
It was wonderful. My daughter and I stayed here a year ago and we had the same, consistent great time as before. Nice and private, quiet, near shopping and restaurants and room service was excellent. Joni, the front desk specialist was amazing! He always has ideas and suggestions for shopping and restaurants, he even prints out directions to wherever your requested location is. He is absolutely the best and I hope he's still there when I go back there.
4 out of 5
Recommended
for Couples
by Elina

This traveler left a rating score only Posted Mar 10, 2015 on Hotels
5 out of 5
Recommended
for Couples
by Parrish from Chicago

Great Stay

Posted Mar 10, 2015 on Hotels
It was a great stay, Having sink outside bathroom was only issue
Comment from Hotel Management
May 16, 2015 by Dan, Hotel Management
Glad to hear you had a great stay - we look forward to your return to us in the future!