Hi Alyssa! We appreciate you taking the time to rate your stay with us. Receiving a 3 out of 5 suggests that we did not quite meet the high standards we set for ourselves. We are committed to providing an exceptional experience and would be grateful for any further insights you could provide into what might have made your stay more satisfying. It is our hope that you will consider staying with us again so that we can demonstrate our dedication to improvement.

Hi Deasonsy,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Brittney! Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment regarding the discrepancies between the advertised amenities and what was available during your stay. It's clear that we did not meet the expectations we set, and for that, we apologize.We are addressing these issues to ensure our communications are accurate and reflect the actual services and facilities available. Your experience is important to us, and we regret any inconvenience this caused you during your stay.We hope you will consider giving us another chance in the future to demonstrate the quality and service we strive to provide to all our guests. We appreciate your feedback as it helps us improve and serve you better. Thank you once again for bringing these matters to our attention.

Hi Manueñ! Thank you for sharing your thoughts about your recent stay with us. We're pleased to hear that you appreciated the quietness of our property and its convenient location near restaurants and a gas station. We regret to hear that the lack of breakfast offerings was an inconvenience for you. We are continuously evaluating our amenities to enhance our guest experience, and your feedback is invaluable as part of this process. We aim to ensure all our guests leave satisfied and will consider how we can improve our food and beverage options. We hope to have another opportunity to host you, perhaps with improved amenities that better meet your needs and expectations.

Hi Lisa! Thank you for your review and for giving us a perfect rating. We're thrilled to know that your stay with us was enjoyable. It's great to see that we met your expectations, and you had a good experience overall. We look forward to welcoming you back soon for another pleasant stay with us.

Hi Terry! Thank you for taking the time to provide feedback on your recent stay with us. We're glad to hear that overall, your experience was positive, but we are sorry to learn that the absence of breakfast was a disappointment. We understand how important a convenient and satisfying breakfast can be to start the day right. We are continually reviewing our offerings and services to enhance our guests' experiences, and your comments will certainly be considered in our ongoing improvements. We appreciate your feedback and hope to better meet your expectations on your next visit.

Hi Gianlucke! We apologize for the lack of housekeeping service during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback is valuable to us, and we will address this issue with our housekeeping team to ensure that our standards are met and exceeded for all our guests. We understand the importance of regular housekeeping service, especially during longer stays, and we apologize for any inconvenience this may have caused you. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to improve and provide you with a better experience in the future. Thank you for bringing this issue to our attention.

Hi Ironee! Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and enjoyable experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in several areas. We apologize for the issue with the smoke detector chirping and the malfunctioning light in your room. We understand how frustrating these issues can be, and we will address them promptly to ensure they are resolved for future guests. Additionally, we apologize for any disturbance caused by noise from neighboring rooms. We understand the importance of soundproofing and will explore ways to minimize noise transfer between rooms in the future. We're glad to hear that overall, your stay was nice, but we understand your decision not to stay with us again. We truly appreciate your feedback as it helps us to identify areas for improvement and ensure a better experience for our future guests. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Thank you for bringing these issues to our attention.

Hi Samantha,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Hi Samantha,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and comments and ratings like yours serve as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Kenneth,We appreciate your feedback and are glad to hear you found our hotel satisfactory for its price point. Maintaining cleanliness is a top priority, and we're pleased that you found our pool, workout area, rooms, and lobby to be clean during your stay. While we understand your concern about the dated aspects of our property, please note that we continuously strive to enhance our facilities. Regarding maid service, we apologize for any inconvenience and will address this matter with our housekeeping team to ensure a more efficient service in the future. Thank you for bringing these points to our attention, and we hope to welcome you back for an improved experience.

Hi Jim,We appreciate your feedback and apologize for any inconvenience caused by the odor on the third-floor hallway. Rest assured, we take cleanliness and guest comfort seriously, and we'll address this concern promptly. As for the suggestion regarding plastic cups, we'll certainly consider it for future improvements. Finally, we're glad to hear that overall your room was clean and comfortable, and we hope to have the opportunity to welcome you back for an even better experience in the future.

Hi Timothy,We sincerely apologize for any inconvenience caused by the appearance of trash around our property. Maintaining a clean and welcoming environment for our guests is a top priority, and we take your feedback seriously. Our team is actively working on improving our cleanliness standards to ensure a more pleasant arrival experience for all our guests. Your input helps us in our ongoing efforts to provide exceptional service, and we appreciate your valuable feedback.

Hi Savannah,We're thrilled to hear that you found our staff friendly and your room clean and quiet during your stay with us. Providing a comfortable and serene environment is always our top priority, and we're delighted that we were able to meet your expectations in this regard. We strive to maintain high standards of cleanliness and ensure our guests feel welcomed and at ease throughout their time with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.

Hi Zachary,We're thrilled to hear that you had a stellar experience with our staff during your stay. Providing exceptional service is always our top priority, and it's gratifying to know that our team exceeded your expectations. We take pride in ensuring that every guest feels welcomed and well taken care of throughout their time with us. Your positive feedback motivates us to continue delivering outstanding hospitality to all our guests.

Hi Brandy! Thank you for your positive feedback! We're delighted to hear that you had a very nice experience during your stay with us. Your satisfaction is our priority, and we're glad that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again in the future!

Hi Nela! We're delighted to hear that everything went smoothly during your last-minute reservation and that you enjoyed a nice and quiet stay with us! Providing a peaceful and hassle-free experience for our guests is always our goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you and your kids back again in the future! If there's anything else we can assist you with, please feel free to reach out.

Hi Nela! Thank you for rating your experience with us a perfect 5 out of 5! We're thrilled to hear that you had such a fantastic stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another wonderful experience in the future.

Hi Alexandria,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. However, we also hear your comments about our breakfast and know that we will take that into consideration as we continue to improve our services. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Angelina,We're thrilled to hear you enjoyed your stay at our hotel and that you found our facilities clean and well-equipped with convenient amenities. Our team takes great pride in providing exceptional service, and we're delighted that you felt well taken care of during your time with us. It was our pleasure to assist with the special arrangements for the wedding party, including the provision of bags and setting up the conference room. We appreciate your recommendation and hope to welcome you back.

Hi Roberto! We appreciate your rating of 4 out of 5 and your feedback regarding your recent stay. It's great to hear that you had a positive experience overall. We are committed to continuously improving, and your insights help us in that endeavor. If there are any areas where you believe we could enhance our services, please feel free to share your thoughts. We look forward to the opportunity to welcome you back for an even more enjoyable stay.

Hi Margaret,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

Hi Christine! Thank you for your wonderful feedback! We're delighted to hear that you found our rooms beautiful. We apologize for the inconvenience regarding the breakfast. Your satisfaction is important to us, and we will take your feedback into consideration as we strive to improve and enhance our offerings. We look forward to welcoming you back for another great stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

Hi Sarnia! Thank you for your rating of 4 out of 5. We're pleased to see that you had a positive experience overall during your stay with us. Your feedback is valuable as it helps us understand how we can further improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

Hi Giovanna! Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had such a positive experience during your stay with us. Providing attentive and personalized service to our guests is a top priority, and we're delighted to hear that our team, from housekeeping to front desk staff, made your stay memorable. We truly appreciate your kind words and recognition of our efforts. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

Hi Tyausha! Thank you for your outstanding rating of 5 out of 5! We're delighted to hear that you had such a wonderful experience at Sonesta Select Chicago Elgin West Dundee. Your satisfaction is our priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another exceptional stay soon.

Hi Timothy,We're thrilled to hear that you had an awesome experience at our hotel! Our team works tirelessly to ensure that every guest feels welcomed and comfortable during their stay. We strive to maintain the highest standards of service and hospitality, and it's fantastic to know that you'll be returning. Your satisfaction is our utmost priority, and we look forward to welcoming you back for many more enjoyable stays in the future!

Hi Timothy! Thank you for your fantastic feedback! We're thrilled to hear that you had such a positive experience during your stay with us. Providing excellent service and creating a welcoming environment for our guests are top priorities for us, and we're delighted that our staff made a positive impression on you. We're pleased to know that you found our property to be very nice and that you plan to stay with us more in the future. Your satisfaction is our ultimate goal, and we're grateful for your loyalty. If there's anything else we can do to enhance your experience during your next stay or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for many more great stays!

Hi Giovanna! Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the amenities, quietness, privacy, and the service provided by our front desk staff and housekeeping team during your stay. Ensuring a comfortable and welcoming experience for our guests is important to us, and we're thrilled that we met your expectations in this regard. We appreciate your constructive feedback regarding the limited dining options, lack of breakfast, and the accessibility of our entrance. Your comments will be shared with our team as we continuously strive to improve our facilities and services to better serve our guests. If there's anything else we can do to enhance your experience during your next stay or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay!

Hi Hye,We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Our team strives to provide exceptional service to all our guests, ensuring a comfortable and enjoyable stay. Your satisfaction is our utmost priority, and we're delighted to have met your expectations during your time with us. Thank you for choosing to stay at our hotel, and we look forward to welcoming you back again in the future.

Hi Donald! We apologize for the inconveniences you experienced during your stay with us. It's disheartening to learn that we fell short of meeting your expectations in several areas. Please know that your feedback is invaluable to us, and we take it seriously as we strive to improve our services. Regarding the issues you mentioned, we are deeply sorry for the lack of breakfast, live bugs in the bathroom, and the absence of maid service. This does not align with our usual standards of cleanliness and service, and we are committed to addressing these concerns promptly to prevent similar occurrences in the future. Additionally, we apologize for the inconvenience caused by the missing TV channel listing and the bathroom trim falling off. Your comfort and satisfaction are important to us, and we would appreciate the opportunity to make things right. If you would like to discuss your experience further or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly. We value your feedback and hope to have the chance to regain your trust in the future.

Hi Lauren! Thank you for your excellent feedback! We're delighted to hear that you found our property convenient and clean during your stay. We understand your suggestion regarding microwaves in the rooms, especially considering the lack of food options at the hotel. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance our guest experience. While we don't currently have microwaves in the rooms, we're always looking for ways to improve our amenities and services based on guest feedback. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your input and look forward to welcoming you back for another fantastic stay in the future!

Hi Ironee! We're delighted to receive your perfect rating of 5 out of 5! It's fantastic to hear that you thoroughly enjoyed your stay at Sonesta Select Chicago Elgin. Your feedback inspires us to continue delivering exceptional hospitality to all our guests. Thank you for choosing us, and we can't wait to have the pleasure of hosting you again soon.

Hi Elizabeth! Thank you for choosing Sonesta Select Chicago Elgin West Dundee for your recent stay and for sharing your feedback. We appreciate your rating of 4 out of 5. While we are pleased to hear that your overall experience was positive, we would like to know more about any areas where we could improve. Your feedback is invaluable to us as we continuously strive to enhance the guest experience. If there are specific aspects of your stay that you believe could be improved, we would greatly appreciate hearing from you. Your insights will assist us in identifying areas for improvement and ensuring that we provide exceptional experiences for all our guests. Thank you for choosing Sonesta Select Chicago Elgin West Dundee. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.

Hi Vanessa,We appreciate your positive feedback on our friendly staff, excellent location, and comfortable rooms. It's heartening to hear that you enjoyed these aspects of your stay. We understand the inconvenience caused by the temporary suspension of our breakfast service during your stay, and we sincerely apologize for any disappointment this may have caused. Rest assured, we are actively addressing staffing issues to enhance the overall guest experience. We value your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

Hi Ironee,We sincerely appreciate your positive feedback regarding our hotel's beautiful lobby and entrance, as well as the comfort of your room, particularly the cozy bed. It's truly heartening to hear that you enjoyed your stay, and we look forward to welcoming you back in the future. Our team strives to provide a delightful experience for all our guests, and we're thrilled to have left a lasting impression on your visit. Thank you for choosing our hotel, and we can't wait to host you again.

Hi Carolina! Thank you sincerely for choosing Sonesta Select Chicago Elgin West Dundee for your recent stay and for awarding us a perfect 5 out of 5 rating! We are thrilled to learn that you had such an exceptional experience with us. Your satisfaction is our top priority, and it's truly heartwarming to hear that we succeeded in providing you with a memorable experience. Your kind words serve as a tremendous source of motivation for our team to continue delivering exceptional service. Should your travels bring you back to West Dundee, we would be honored to host you once again for another remarkable stay. Please do not hesitate to reach out if there is anything we can assist you with in the future.

Hi Yolanda,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Jason,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team is committed to maintaining a clean and comfortable environment for our guests, and we take reports of pests seriously. Rest assured, we have immediately addressed the issue and implemented necessary measures to prevent any recurrence. We thank you for bringing this to our attention, and we strive to ensure all our guests have a pleasant and enjoyable stay with us.

Hi John! Thank you so much for choosing Sonesta Select Chicago Elgin West Dundee and for the perfect 10 out of 10 rating! We are absolutely thrilled to learn that your experience exceeded expectations. Your satisfaction is our utmost priority, and we appreciate your positive feedback. It's guests like you that inspire our team to continue delivering exceptional service and creating memorable moments. We look forward to the pleasure of hosting you again for another outstanding stay. If there's anything specific you enjoyed or any suggestions you may have, we'd love to hear more about your experience.

Hi Diane! Thank you for sharing your feedback, and we appreciate your 3 out of 5 rating. We're sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we would like to learn more about any specific areas where we can improve. If there are aspects of your stay that you feel could have been better, please feel free to share more details with us. We value your input and hope to have the opportunity to address any concerns and provide you with an enhanced experience in the future.

Hi Scott,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

Hi Lauren! Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay, including the unpleasant smells in the rooms and the less than friendly interaction with the front desk staff. Your experience falls short of the standards we aim to provide, and we take your comments seriously. We will address these concerns promptly to ensure a more comfortable and welcoming environment for our guests. We value your input and hope to have the opportunity to welcome you back for a more positive experience in the future.

Hi Christopher! Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the rooms during your stay. However, we apologize for any confusion regarding breakfast. We appreciate your understanding that the situation was due to paperwork-related matters. Your input is important, and we will work to update our website information to accurately reflect the current status of breakfast offerings. We appreciate your patience and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

Hi Miguel! Thank you for choosing to stay with us, and for the outstanding 5 out of 5 rating! We're delighted that you had a wonderful experience. Your positive feedback is truly appreciated, and it motivates our team to continue delivering exceptional service. If there's anything specific you enjoyed about your stay or any suggestions for making future visits even better, we'd love to hear from you. We look forward to hosting you again for another fantastic stay.

Hi Sheila,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

Hi Peter! We're truly disheartened to learn about your experience, and we sincerely apologize for falling short of your expectations, as reflected in your 1 out of 5 rating. Your satisfaction is our top priority, and we appreciate you bringing your concerns to our attention. To better understand the specific issues you encountered, we would be grateful if you could provide more details about your stay. Your feedback is crucial in helping us address areas that need improvement. We genuinely apologize for any inconvenience you experienced and assure you that your concerns will be taken seriously. We hope to have the opportunity to make amends during your next visit.

Hi Jamie,We appreciate your continued patronage and thank you for bringing your recent concerns to our attention. We have thoroughly reviewed the charges on your card and can confirm that they are valid and correspond to the deposit and legitimate services provided during your stay. We understand the importance of clear communication regarding any financial transactions, and we apologize if there was any confusion in this regard. We strive to provide a welcoming and pleasant environment for our guests, and we regret that your experience fell short of your expectations. We have shared your feedback with the relevant departments to ensure that necessary steps are taken to prevent similar incidents in the future. Thank you for acknowledging Beverly's exceptional service, and we hope to have the opportunity to regain your trust in the future.