Ratings based on 162 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Price was right on Expeida and Location worked

Posted Oct 13, 2014
Hotel attractive, clean, staff very nice. Liked the restaurant. Excited to try the sleep number bed, but found it was awful. Disappointed they didn't serve a complimentary breakfast, but there was a good looking buffet offered in the restaurant. Location worked well or me and price. .
4 out of 5
Recommended
for Everyone
by A verified traveler from Ventura, Ca

Posted Oct 10, 2014
Just an overnight stay. Nice , Clean did not care for the air bed,I thought the breakfast was a bit limited for a hotel like this
3 out of 5
by A verified traveler

Posted Sep 15, 2014
staff was not all that friendly the room was playing the beds were hard even with a low soft sleep number the pillows are horrible not comfortable at all
1 out of 5
by A verified traveler from Indiana

Overbooked our hotel and horrible customer service

Posted Sep 2, 2014
Cons: They could improve their customer service and they should not overbook their rooms
Got to the hotel with 4 adults and 3 very tired children and they had oversold the hotel. Told us they did not have our rooms and spent 60 minutes calling other hotels while my kids waited in lobby at midnight after a 4 hour drive here. No manager on duty and very unprofessional attitude by staff. No discounts on room offered after arguing back and forth with us while our kids waited patiently. They made it seemed like they were doing us a favor by finding us a room. Finally after 90 minutes they magically had 2 rooms appear on separate floors. Horrible staff and very unwelcoming. I will never stay at Crowne Plaza again. What a horrible experience. They offer us free breakfast coupons but we decided to not use them. As we went to the buffet area to offer them to someone else, we noticed that everyone had "free" breakfast coupons. So...their way of saying sorry was non-existent. try to stay somewhere else if you have the choice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel!

Posted Aug 25, 2014
Loved the beds and the pillows and the outdoor pool was a plus! Would absolutely stay again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Comfort!

Posted Aug 25, 2014
Most comfortable bed I've every encoutered at any hotel! Very clean room! Would recommend to anyone!!
4 out of 5
Recommended
for Personal Event
by Joel from Northbrook

Posted Jul 21, 2014 on Hotels.com
Very nice property With a better television the hotel could rate a 5 overall!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and quiet

Posted Jul 21, 2014
Pros: The location and price.
This was a last minute stay. The rate was fabulous, the hotel quiet. Decor was tasteful and recently redone. Fluffy towels! The complimentary toiletries by Temple Spa were just wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler from ny

Great stay!

Posted Jul 19, 2014
Older property but we'll maintained. Staff very helpful and engaging. Room spotless and aromatherapy items a nice touch.
4 out of 5
Recommended
by Jon from Grand Rapids, MI

Nice and clean hotel. Safe area. Beds not good.

Posted Jul 17, 2014 on Hotels.com
Everything was nice and clean. No lingering smoke smells from the days of smoking in hotels. The mattresses are all Sleep Number beds. If nothing else this stay has convinced me to never get a sleep number bed. When my wife and I had even slightly different settings we kept sliding toward the center of the bed. It felt like sleeping on a glorified air mattress that was either rock hard or left me feeling like I was being eaten by the bed. Again--everything else about the hotel was great and I felt that I got what I expected, but I did not sleep well thanks to Sleep Number.