The staff is wonderful. The housekeeping is immaculate. When I told them at the front desk that I was there for my mother's funeral, they gave me a free upgrade—which basically meant a king bed.
The facilities are a little rickety in places. My bathtub/shower had very little hot water pressure, so it wasn't possible to shower, only to patiently trickle a bath. (I'm sure they'd have changed my room if I'd reported it right away, but I was too busy to bother. They thanked me for reporting it before I left.) The electrical outlets are loose, so you can't be sure the devices you've plugged in are really charging. I discovered on the morning of my departure that my phone hadn't charged, and I then arrived at the airport without much time to spare (and charge), and got on a regional jet that didn't have outlets, so that was a cascading inconvenience.