Ratings based on 605 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Jul 22, 2014
Nice staff. Bed and pillows very nice. Location convenient to restaurants etc.
5 out of 5
Recommended
for Everyone
by A verified traveler from Schaumburg, IL

Great Location!

Posted Jul 8, 2014
Great Location and Staff was Fantastic! Loved the cleanliness of the Hotel and the Room! Great Price! I'll be Back!
4 out of 5
Recommended
for Everyone
by A verified traveler from mississauga ont

customer care

Posted Jul 4, 2014
Location: very close to the hwy. shopping and restaurants all around
even though expedia blew the description of the room. the hotel staff rolled with it and bent over backwards to find a fix . they were terrific
5 out of 5
Recommended
for Everyone
by A verified traveler

A lot of restaurants and shopping close by.

Posted Jun 24, 2014
It was a great fun experience for my family and I.
5 out of 5
Recommended
for Everyone
by Libby from Anchorage, AK

Relaxing time at Double Tree

Posted Jun 15, 2014
Pros: Just about everything. A great stay for singles or family.
Location: There is so much to do that we couldn't do it all!
Having never stayed at a Double Tree before I was a bit apprehensive. I am very picky about comfort and cleanliness. I was pleasantly surprised! The staff is great, the room was great and the bed was perfection.
2 out of 5
by DW from Brighton, TN

Stayed For Work

Posted Jun 14, 2014
Cons: Find a friendlier staff to take care of your customers.
The room was very clean, but the staff including the house keeping are very unfriendly. The nicest person there was the shuttle driver who is an old oriental gentleman who always smiled & spoke to us when we came in or went out. We never even rode the shuttle he was driving either. We have stayed at Doubletrees several times and can say with certainty that we will never stay at this one again. The bed was comfortable, the pillows are not and there's no shade on the windows to block out the light or give privacy. There's a thin sheer lace curtain over it. This hotel is by far the worst Doubletree we have ever stayed at.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 14, 2014
Very nice stay. discounted price. king bed
3 out of 5
Recommended
for Everyone
by Julie from Iowa

Some things overlooked

Posted Jun 10, 2014
Pros: It was close to Woodfield Mall.
Cons: Attention to small details.
No rod to hang long clothing; short rod in cabinet too short, also; hung clothing on shower rod; Coffee pot appeared not work, had to lean over TV cabinet to retrieve power strip and plug in coffee pot; Thermostat appeared not to work, checked plug at the wall and replugged it in. Loose connection on lamp, had to prop up curling iron connection with a makeup item; Clock had not been set to daylight saving.....we were running an hour behind what clock indicated, figured out 24 hours later how to set time correctly Came back to room at 4:00 p.m. to find room still not tidied up, i.e. beds made, etc. Small annoyances, but details count. Otherwise, beds very comfortable, plenty of hot water and toilets functioning fine.
3 out of 5
Recommended
for Everyone
by chantel from indianapolis, indiana

Ask questions..

Posted Jun 2, 2014
Everything went fine, when it was time for me and my family to check in the hotel wanted $100.00 more dollars to hold during our stay, I did not know this, my room was payed for, if I didn't have the $100.00 my family and I wouldn't been able to check in.. The hotel needs to let people know if any other fees
5 out of 5
Recommended
for Everyone
by Anthony from Saint Louis

Nice place to stay

Posted Jun 2, 2014
Very low key and relaxed place, the bed was super comfy.